Paint Question

[TC in Huge Enterprise]

First to Kelly and Doug - you Rock! Your sites have
pulled me out of the fire more than once recently!

Here is the problem and troubleshooting efforts:

Issue: The PC will not open MSPaint.
OS: Windows XP V5.1 (Build 2600.xpsp1.020828-1920:
Service Pack 1)
Fault message from the event veiwer: Faulting
application mspaint.exe, version 5.1.2600.1106, faulting
module mfc42u.dll, version 6.0.8665.0, fault address
0x00017103.

Effort:
1. Roll back to pre-report plus one week of client report
of issue. Same error. Also, verified that issue is
specific to machine/OS rather than user profile. (User
does not have issue with app while logged on other
machines in local OU within this domain.)

2. Removed and reinstalled the application from
Add/Remove and DFSROOT (SITE INSTALL SHARE). No fix.

3. The system would not allow me to rename the directory.
Replaced the files in this directory of affected machine
with files from mine (machines are same specs). Still
getting the error.

4. Tried registering the dll again, no fix. Moved all of
the mfc* dlls out of the directory and launched paint
again, no fix.

5. For kicks - with fingers crossed - ran detect and
repair on Office suite. No change.

6. Search Premier for info. while reinstalling latest
hotfixes. Neither solved problem or provided clues

Suggestions?

Thanks!

 

[Chuck]

First to Kelly and Doug - you Rock! Your sites have
pulled me out of the fire more than once recently!

Here is the problem and troubleshooting efforts:

Issue: The PC will not open MSPaint.
OS: Windows XP V5.1 (Build 2600.xpsp1.020828-1920:
Service Pack 1)
Fault message from the event veiwer: Faulting
application mspaint.exe, version 5.1.2600.1106, faulting
module mfc42u.dll, version 6.0.8665.0, fault address
0x00017103.

Effort:
1. Roll back to pre-report plus one week of client report
of issue. Same error. Also, verified that issue is
specific to machine/OS rather than user profile. (User
does not have issue with app while logged on other
machines in local OU within this domain.)

2. Removed and reinstalled the application from
Add/Remove and DFSROOT (SITE INSTALL SHARE). No fix.

3. The system would not allow me to rename the directory.
Replaced the files in this directory of affected machine
with files from mine (machines are same specs). Still
getting the error.

4. Tried registering the dll again, no fix. Moved all of
the mfc* dlls out of the directory and launched paint
again, no fix.

5. For kicks - with fingers crossed - ran detect and
repair on Office suite. No change.

6. Search Premier for info. while reinstalling latest
hotfixes. Neither solved problem or provided clues

Suggestions?

Thanks!

TC,

You may be on the right track in suspecting this problem might be
within the user's personal profile. If you still can't get anything
from repairing the OS on this computer, dig a little deeper before
reloading everything (and never finding out what the actual problem
is).

1) In addition to trying this user on other computers, did you try
other users on this computer?

2) The other computers this user tried - were they used by this user
previously? As in before this problem was first noted?

3) Remove the user's local profile from this computer, then have them
logon and try again.

4) Save all the user's personal preferences (shortcuts, favorites,
mappings, etc). Recreate their profile from scratch, and test on this
computer. Lastly, restore the saved preferences, and test again.

Cheers,

Chuck
I hate spam - PLEASE get rid of the spam before emailing me!
Paranoia comes from experience - and is not necessarily a bad thing.