Hi QZ,
Here's what happened: The damaged case arrived, so I called Newegg's
customer service number. They told me to call FedEx and ask FedEx for a
claim number. (I can't remember the exact term they both use -- "control
number," or something like that). Newegg said that when I had the FedEx
number, I should call Newegg back and give them that number. FedEx took
down a few details and asked what the carton looked like, and what the
damage to the item was. I explained that the corner of the carton was
slightly bashed in and that there was a small dent in the top of the Antec
case. I also explained that the Styrofoam liner inside the carton was
broken in several places, indicating that the carton clearly had been
dropped. FedEx took all that down and gave me a claim number.
I then called Newegg back, gave them the number and they said I'd receive a
call or e-mail from their claims department within a week. It took a week
or maybe a day or two more, and I got an e-mail from Newegg saying they were
shipping a new case and that they and FedEx had determined they did not want
the damaged one returned.
It took several days longer before the replacement case arrived.
So, to answer your questions, "no," I did not use Newegg's RMA Web page -- I
called. And, "no," FedEx did not come to inspect the case. And, "no," it
did not take 2 days to get the replacement -- more like two weeks. During
the two week period, I called Newegg a few times to see what was happening
and in all cases, their customer service people were extremely friendly, and
I trusted that they were doing all they could to get the replacement to me
as soon as possible. (I, too, was surprised they didn't want the damaged
case returned, particularly since I clearly described that the damage was
very minimal.)
John