over 600 virus's found! ran anti-virus but still not working

[Guest]

My friend bought a computer but didn't realize that she needed to "purchase"
the anti-virus after it's trial period ran. They use cable internet service.
There was no anti-virus or firewall protection shortly after purchasing the
computer. Kids accessed internet and MySpace frequently. I've run Trend
Micro and it found over 615 virus's. 2 MS Dos virus's and 1 internet worm.
I thought of formatting the drive and reinstalling everything, they have
basically nothing on the computer. They are running XP Home Edition. Any
advice on how to clean? Should I just format and reinstall from scratch?
Below is a report from HiJackThis:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:34:37 PM, on 9/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\acs.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\NavNT\defwatch.exe
C:\WINDOWS\system32\cba\pds.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\cba\xfr.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\AOL\1127817622\ee\AOLSoftware.exe
C:\Program Files\Roxio\Media Experience\DMXLauncher.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\D-Link\AirPlus G Wireless Adapter Utility\AirPlus.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Nikon\PictureProject In Touch\PictureProjectInTouch.exe
c:\program files\common
files\aol\1127817622\ee\services\antiSpywareApp\ver2_0_32_1\AOLSP
Scheduler.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SAdBlock.exe
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE
C:\Documents and Settings\Ruby Sawyer\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://home.peoplepc.com/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.comcast.net/home.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride = http://localhost
O2 - BHO: SuperAdBlockerBHO Class - {00000000-6C30-11D8-9363-000AE6309654} -
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABBHO.dll
O2 - BHO: Adobe PDF Reader Link Helper -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat
7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -
C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: Super Ad Blocker Toolbar -
{B4B3001E-0F56-4E51-8250-BDE11547EC55} - C:\Program
Files\SuperAdBlocker.com\Super Ad Blocker\sabtb.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [diagent] "C:\Program
Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MPSExe] C:\Program Files\McAfee.com\MPS\mscifapp.exe
/embedding
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common
Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe
SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common
Files\AOL\1127817622\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic]
"C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
-atboottime
O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Roxio\Media
Experience\DMXLauncher.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] C:\Program
Files\Roxio\Drag-to-Disc\DrgToDsc.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software
Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program
Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe"
/background
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat
7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search &
Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [SuperAdBlocker] C:\Program Files\SuperAdBlocker.com\Super
Ad Blocker\SAdBlock.exe
O4 - Startup: PictureProject In Touch.lnk = C:\Program
Files\Nikon\PictureProject In Touch\PictureProjectInTouch.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program
Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program
Files\America Online 9.0b\aoltray.exe
O4 - Global Startup: D-Link AirPlus G Wireless Utility.lnk = ?
O4 - Global Startup: D-Link REG Utility.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program
Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office10\OSA.EXE
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program
Files\Nikon\PictureProject\NkbMonitor.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program
Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -
C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar -
{4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL
Toolbar\toolbar.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .html: C:\Program Files\Netscape\Netscape
Browser\PLUGINS\npTrident.dll
O12 - Plugin for .spop: C:\Program Files\Internet
Explorer\Plugins\NPDocBox.dll
O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) -
http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) -
http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj
Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1141747084644
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1175458045265
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF}
(MsnMessengerSetupDownloadControl Class) -
http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) -
http://www.popcap.com/games/popcaploader_v6.cab
O16 - DPF: {FA945BB6-9D37-43FC-9B2A-AF09F56CBBF0} -
http://www.musicmatch.com/form/support/tech/diagnostics/cabs/DiagCollectionControl.cab
O20 - Winlogon Notify: !SABWinLogon - C:\Program
Files\SuperAdBlocker.com\Super Ad Blocker\SABWINLO.DLL
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner -
C:\WINDOWS\System32\acs.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC -
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner -
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd -
C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program
Files\NavNT\defwatch.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program
Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program
Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel
32\IDriverT.exe
O23 - Service: Intel File Transfer - Intel® Corporation -
C:\WINDOWS\system32\cba\xfr.exe
O23 - Service: Intel PDS - Intel® Corporation -
C:\WINDOWS\system32\cba\pds.exe
O23 - Service: LightScribeService Direct Disc Labeling Service
(LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common
Files\LightScribe\LSSrvc.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown
owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation -
C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec
Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation -
C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program
Files\Common Files\Sonic Shared\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program
Files\Common Files\Sonic Shared\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions -
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common
Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Super Ad Blocker Service (SABSVC) - SuperAdBlocker.com -
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program
Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America
Online, Inc. - C:\WINDOWS\wanmpsvc.exe

 

[Shenan Stanley]

My friend bought a computer but didn't realize that she needed to
"purchase" the anti-virus after it's trial period ran. They use
cable internet service. There was no anti-virus or firewall
protection shortly after purchasing the computer. Kids accessed
internet and MySpace frequently. I've run Trend Micro and it found
over 615 virus's. 2 MS Dos virus's and 1 internet worm.
I thought of formatting the drive and reinstalling everything, they
have basically nothing on the computer. They are running XP Home
Edition. Any advice on how to clean? Should I just format and
reinstall from scratch? Below is a report from HiJackThis:

<snip>

Please - if you feel your post is relevant to multiple groups - cross-post
instead of multi-posting. Better for yourself as well as those who might
answer you. Please see your other post for my suggestions...

 

[Lil' Dave]

My friend bought a computer but didn't realize that she needed to
"purchase"
the anti-virus after it's trial period ran. They use cable internet
service.
There was no anti-virus or firewall protection shortly after purchasing
the
computer. Kids accessed internet and MySpace frequently. I've run Trend
Micro and it found over 615 virus's. 2 MS Dos virus's and 1 internet
worm.
I thought of formatting the drive and reinstalling everything, they have
basically nothing on the computer. They are running XP Home Edition.
Any
advice on how to clean? Should I just format and reinstall from scratch?
Below is a report from HiJackThis:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:34:37 PM, on 9/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\acs.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\NavNT\defwatch.exe
C:\WINDOWS\system32\cba\pds.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\cba\xfr.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\AOL\1127817622\ee\AOLSoftware.exe
C:\Program Files\Roxio\Media Experience\DMXLauncher.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\D-Link\AirPlus G Wireless Adapter Utility\AirPlus.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Nikon\PictureProject In Touch\PictureProjectInTouch.exe
c:\program files\common
files\aol\1127817622\ee\services\antiSpywareApp\ver2_0_32_1\AOLSP
Scheduler.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SAdBlock.exe
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE
C:\Documents and Settings\Ruby Sawyer\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://home.peoplepc.com/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.comcast.net/home.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride = http://localhost
O2 - BHO: SuperAdBlockerBHO Class -
{00000000-6C30-11D8-9363-000AE6309654} -
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABBHO.dll
O2 - BHO: Adobe PDF Reader Link Helper -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat
7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -
C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: Super Ad Blocker Toolbar -
{B4B3001E-0F56-4E51-8250-BDE11547EC55} - C:\Program
Files\SuperAdBlocker.com\Super Ad Blocker\sabtb.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [diagent] "C:\Program
Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MPSExe] C:\Program Files\McAfee.com\MPS\mscifapp.exe
/embedding
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common
Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe
SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common
Files\AOL\1127817622\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic]
"C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
-atboottime
O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Roxio\Media
Experience\DMXLauncher.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] C:\Program
Files\Roxio\Drag-to-Disc\DrgToDsc.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software
Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program
Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe"
/background
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat
7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search &
Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [SuperAdBlocker] C:\Program
Files\SuperAdBlocker.com\Super
Ad Blocker\SAdBlock.exe
O4 - Startup: PictureProject In Touch.lnk = C:\Program
Files\Nikon\PictureProject In Touch\PictureProjectInTouch.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program
Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program
Files\America Online 9.0b\aoltray.exe
O4 - Global Startup: D-Link AirPlus G Wireless Utility.lnk = ?
O4 - Global Startup: D-Link REG Utility.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program
Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office10\OSA.EXE
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program
Files\Nikon\PictureProject\NkbMonitor.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program
Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -
C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar -
{4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL
Toolbar\toolbar.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O12 - Plugin for .html: C:\Program Files\Netscape\Netscape
Browser\PLUGINS\npTrident.dll
O12 - Plugin for .spop: C:\Program Files\Internet
Explorer\Plugins\NPDocBox.dll
O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) -
http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) -
http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj
Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1141747084644
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1175458045265
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF}
(MsnMessengerSetupDownloadControl Class) -
http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) -
http://www.popcap.com/games/popcaploader_v6.cab
O16 - DPF: {FA945BB6-9D37-43FC-9B2A-AF09F56CBBF0} -
http://www.musicmatch.com/form/support/tech/diagnostics/cabs/DiagCollectionControl.cab
O20 - Winlogon Notify: !SABWinLogon - C:\Program
Files\SuperAdBlocker.com\Super Ad Blocker\SABWINLO.DLL
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner -
C:\WINDOWS\System32\acs.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC -
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown
owner -
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology
Ltd -
C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program
Files\NavNT\defwatch.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program
Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program
Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
Corporation - C:\Program Files\Common
Files\InstallShield\Driver\1050\Intel
32\IDriverT.exe
O23 - Service: Intel File Transfer - Intel® Corporation -
C:\WINDOWS\system32\cba\xfr.exe
O23 - Service: Intel PDS - Intel® Corporation -
C:\WINDOWS\system32\cba\pds.exe
O23 - Service: LightScribeService Direct Disc Labeling Service
(LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common
Files\LightScribe\LSSrvc.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) -
Unknown
owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation -
C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) -
Symantec
Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA
Corporation -
C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program
Files\Common Files\Sonic Shared\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program
Files\Common Files\Sonic Shared\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions -
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common
Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Super Ad Blocker Service (SABSVC) - SuperAdBlocker.com -
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program
Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America
Online, Inc. - C:\WINDOWS\wanmpsvc.exe

In your situation, I would wipe the entire partition. Not just format it.
A restore type of install for a factory PC does this. A windows CD install,
you have to instruct it to do so at the beginning of the setup program.

But, I don't know where the 3rd party apps originated in the situation you
presented. That needs to be sourced from something. Verify existence of
same and any needed product codes/IDs. I've had one really bad problem with
AOL using same password to get online via AOL with a new install of OS and
AOL from its CD.

Tell your friend that the latest virus defintions is like knowing what to
shop for. The older definitions are no longer all in style. She might end
up putting something in the closet that will wreck her wardrobe as a result.
Dave

 

[dobey]

Tell your friend that the latest virus defintions is like knowing what to
shop for. The older definitions are no longer all in style. She might
end up putting something in the closet that will wreck her wardrobe as a
result.
Dave

That has to be the worst analogy ever.

I doubt his friend it totally stupid, but like many people they just don't
read messages properly, because there are either so many, or whenever they
ask advice they are told, "Oh don't worry about that message just click OK",
so eventually they OK everything till the PC stops working.

I'm sure if he just explains new viruses arrive on a regular basis, and the
anti-virus needs to download the information to recognize the new viruses
she will understand.

It sounds like a format and re-install would be the way to go, then make an
image after programs are installed and XP is activated.

The OP doesn't say if it's a new PC or second hand, but make sure you have
all appropriate drivers and settings etc.., and that if it is an OEM version
it can be reactivated.

 

[GHalleck]

My friend bought a computer but didn't realize that she needed to "purchase"
the anti-virus after it's trial period ran. They use cable internet service.
There was no anti-virus or firewall protection shortly after purchasing the
computer. Kids accessed internet and MySpace frequently. I've run Trend
Micro and it found over 615 virus's. 2 MS Dos virus's and 1 internet worm.
I thought of formatting the drive and reinstalling everything, they have
basically nothing on the computer. They are running XP Home Edition. Any
advice on how to clean? Should I just format and reinstall from scratch?
Below is a report from HiJackThis:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:34:37 PM, on 9/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\acs.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\NavNT\defwatch.exe
C:\WINDOWS\system32\cba\pds.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\cba\xfr.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\AOL\1127817622\ee\AOLSoftware.exe
C:\Program Files\Roxio\Media Experience\DMXLauncher.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\D-Link\AirPlus G Wireless Adapter Utility\AirPlus.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Nikon\PictureProject In Touch\PictureProjectInTouch.exe
c:\program files\common
files\aol\1127817622\ee\services\antiSpywareApp\ver2_0_32_1\AOLSP
Scheduler.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SAdBlock.exe
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE
C:\Documents and Settings\Ruby Sawyer\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://home.peoplepc.com/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.comcast.net/home.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride = http://localhost
O2 - BHO: SuperAdBlockerBHO Class - {00000000-6C30-11D8-9363-000AE6309654} -
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABBHO.dll
O2 - BHO: Adobe PDF Reader Link Helper -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat
7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -
C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: Super Ad Blocker Toolbar -
{B4B3001E-0F56-4E51-8250-BDE11547EC55} - C:\Program
Files\SuperAdBlocker.com\Super Ad Blocker\sabtb.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [diagent] "C:\Program
Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MPSExe] C:\Program Files\McAfee.com\MPS\mscifapp.exe
/embedding
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common
Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe
SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common
Files\AOL\1127817622\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic]
"C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
-atboottime
O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Roxio\Media
Experience\DMXLauncher.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] C:\Program
Files\Roxio\Drag-to-Disc\DrgToDsc.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software
Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program
Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe"
/background
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat
7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search &
Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [SuperAdBlocker] C:\Program Files\SuperAdBlocker.com\Super
Ad Blocker\SAdBlock.exe
O4 - Startup: PictureProject In Touch.lnk = C:\Program
Files\Nikon\PictureProject In Touch\PictureProjectInTouch.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program
Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program
Files\America Online 9.0b\aoltray.exe
O4 - Global Startup: D-Link AirPlus G Wireless Utility.lnk = ?
O4 - Global Startup: D-Link REG Utility.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program
Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office10\OSA.EXE
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program
Files\Nikon\PictureProject\NkbMonitor.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program
Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -
C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar -
{4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL
Toolbar\toolbar.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .html: C:\Program Files\Netscape\Netscape
Browser\PLUGINS\npTrident.dll
O12 - Plugin for .spop: C:\Program Files\Internet
Explorer\Plugins\NPDocBox.dll
O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) -
http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) -
http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj
Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1141747084644
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1175458045265
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF}
(MsnMessengerSetupDownloadControl Class) -
http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) -
http://www.popcap.com/games/popcaploader_v6.cab
O16 - DPF: {FA945BB6-9D37-43FC-9B2A-AF09F56CBBF0} -
http://www.musicmatch.com/form/support/tech/diagnostics/cabs/DiagCollectionControl.cab
O20 - Winlogon Notify: !SABWinLogon - C:\Program
Files\SuperAdBlocker.com\Super Ad Blocker\SABWINLO.DLL
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner -
C:\WINDOWS\System32\acs.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC -
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner -
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd -
C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program
Files\NavNT\defwatch.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program
Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program
Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel
32\IDriverT.exe
O23 - Service: Intel File Transfer - Intel® Corporation -
C:\WINDOWS\system32\cba\xfr.exe
O23 - Service: Intel PDS - Intel® Corporation -
C:\WINDOWS\system32\cba\pds.exe
O23 - Service: LightScribeService Direct Disc Labeling Service
(LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common
Files\LightScribe\LSSrvc.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown
owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation -
C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec
Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation -
C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program
Files\Common Files\Sonic Shared\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program
Files\Common Files\Sonic Shared\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions -
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common
Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Super Ad Blocker Service (SABSVC) - SuperAdBlocker.com -
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program
Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America
Online, Inc. - C:\WINDOWS\wanmpsvc.exe

As a general rule, one should always wipe the hard drive clean and do a
fresh install of Windows XP and all of the applications after receiving
a previously owned computer. In this way, one can always be assured of
starting afresh and also knowingly installing all of the applications that
will be used without having renmants of someone else's problems.

In looking at the list from HiJackThis, this Dell system appears typical
and does include several anti-virus and anti-malware applications. But as
noted by Dave, these need to be subscribed to and their definitions kept
current. But they may also be in conflict, such as McAfee and Norton AV
being both present.

For starters, it should be possible to exercise the option from Housecall
TrendMicro to remove all of the malware that has been detected. Once this
has been done, remove the computer from the Internet. Elect what anti-virus,
anti-malware and anti-spyware applications to keep (at least one from each
class) and update. If there are better applications than those present, then
acquire them. Remove the superfluous ones and duplicate services. How many
adblocking services are really needed? Set up schedules for regular anti-
virus, anti-malware and anti-spyware scans.

Once the housecleaning has been performed and the security services put
into place, obtain and install a two-way (inbound/outbound) firewall, such
as ZoneAlarm.

If the above plus a lesson in safe Internet surfing does not solve the
problems, then go ahead with a clean installation.

 

[Lil' Dave]

That has to be the worst analogy ever.

I agree, its bad. In some cases, the only one that will make the user
understand the concept.
Dave

 

[Guest]

Thanks everyone for your help. (I didn't know how to "cross-post", so that
is why it is posted twice... I'll learn how to do that) I've installed and
ran Dr. Web Anti-virus and TrendMicro Pc-cillin, that is what found all the
virus's. I'll run the TrendMicro Housecall and see what else I can clean up
but I'll probably have to do a clean install. It was a new computer and
there's nothing on it to backup. Thanks again for all your help. Now I need
to learn how to do a clean install.
--
K.Sawyer

My friend bought a computer but didn't realize that she needed to "purchase"
the anti-virus after it's trial period ran. They use cable internet service.
There was no anti-virus or firewall protection shortly after purchasing the
computer. Kids accessed internet and MySpace frequently. I've run Trend
Micro and it found over 615 virus's. 2 MS Dos virus's and 1 internet worm.
I thought of formatting the drive and reinstalling everything, they have
basically nothing on the computer. They are running XP Home Edition. Any
advice on how to clean? Should I just format and reinstall from scratch?
Below is a report from HiJackThis:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:34:37 PM, on 9/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\acs.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\NavNT\defwatch.exe
C:\WINDOWS\system32\cba\pds.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\cba\xfr.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\AOL\1127817622\ee\AOLSoftware.exe
C:\Program Files\Roxio\Media Experience\DMXLauncher.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\D-Link\AirPlus G Wireless Adapter Utility\AirPlus.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Nikon\PictureProject In Touch\PictureProjectInTouch.exe
c:\program files\common
files\aol\1127817622\ee\services\antiSpywareApp\ver2_0_32_1\AOLSP
Scheduler.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SAdBlock.exe
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE
C:\Documents and Settings\Ruby Sawyer\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://home.peoplepc.com/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.comcast.net/home.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride = http://localhost
O2 - BHO: SuperAdBlockerBHO Class - {00000000-6C30-11D8-9363-000AE6309654} -
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABBHO.dll
O2 - BHO: Adobe PDF Reader Link Helper -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat
7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -
C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: Super Ad Blocker Toolbar -
{B4B3001E-0F56-4E51-8250-BDE11547EC55} - C:\Program
Files\SuperAdBlocker.com\Super Ad Blocker\sabtb.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [diagent] "C:\Program
Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MPSExe] C:\Program Files\McAfee.com\MPS\mscifapp.exe
/embedding
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common
Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe
SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common
Files\AOL\1127817622\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic]
"C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
-atboottime
O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Roxio\Media
Experience\DMXLauncher.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] C:\Program
Files\Roxio\Drag-to-Disc\DrgToDsc.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software
Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program
Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe"
/background
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat
7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search &
Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [SuperAdBlocker] C:\Program Files\SuperAdBlocker.com\Super
Ad Blocker\SAdBlock.exe
O4 - Startup: PictureProject In Touch.lnk = C:\Program
Files\Nikon\PictureProject In Touch\PictureProjectInTouch.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program
Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program
Files\America Online 9.0b\aoltray.exe
O4 - Global Startup: D-Link AirPlus G Wireless Utility.lnk = ?
O4 - Global Startup: D-Link REG Utility.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program
Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office10\OSA.EXE
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program
Files\Nikon\PictureProject\NkbMonitor.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program
Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -
C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar -
{4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL
Toolbar\toolbar.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .html: C:\Program Files\Netscape\Netscape
Browser\PLUGINS\npTrident.dll
O12 - Plugin for .spop: C:\Program Files\Internet
Explorer\Plugins\NPDocBox.dll
O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) -
http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) -
http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj
Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1141747084644
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1175458045265
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF}
(MsnMessengerSetupDownloadControl Class) -
http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) -
http://www.popcap.com/games/popcaploader_v6.cab
O16 - DPF: {FA945BB6-9D37-43FC-9B2A-AF09F56CBBF0} -
http://www.musicmatch.com/form/support/tech/diagnostics/cabs/DiagCollectionControl.cab
O20 - Winlogon Notify: !SABWinLogon - C:\Program
Files\SuperAdBlocker.com\Super Ad Blocker\SABWINLO.DLL
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner -
C:\WINDOWS\System32\acs.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC -
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner -
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd -
C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program
Files\NavNT\defwatch.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program
Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program
Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel
32\IDriverT.exe
O23 - Service: Intel File Transfer - Intel® Corporation -
C:\WINDOWS\system32\cba\xfr.exe
O23 - Service: Intel PDS - Intel® Corporation -
C:\WINDOWS\system32\cba\pds.exe
O23 - Service: LightScribeService Direct Disc Labeling Service
(LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common
Files\LightScribe\LSSrvc.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown
owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation -
C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec
Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation -
C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program
Files\Common Files\Sonic Shared\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program
Files\Common Files\Sonic Shared\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions -
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common
Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Super Ad Blocker Service (SABSVC) - SuperAdBlocker.com -
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program
Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America
Online, Inc. - C:\WINDOWS\wanmpsvc.exe

As a general rule, one should always wipe the hard drive clean and do a
fresh install of Windows XP and all of the applications after receiving
a previously owned computer. In this way, one can always be assured of
starting afresh and also knowingly installing all of the applications that
will be used without having renmants of someone else's problems.

In looking at the list from HiJackThis, this Dell system appears typical
and does include several anti-virus and anti-malware applications. But as
noted by Dave, these need to be subscribed to and their definitions kept
current. But they may also be in conflict, such as McAfee and Norton AV
being both present.

For starters, it should be possible to exercise the option from Housecall
TrendMicro to remove all of the malware that has been detected. Once this
has been done, remove the computer from the Internet. Elect what anti-virus,
anti-malware and anti-spyware applications to keep (at least one from each
class) and update. If there are better applications than those present, then
acquire them. Remove the superfluous ones and duplicate services. How many
adblocking services are really needed? Set up schedules for regular anti-
virus, anti-malware and anti-spyware scans.

Once the housecleaning has been performed and the security services put
into place, obtain and install a two-way (inbound/outbound) firewall, such
as ZoneAlarm.

If the above plus a lesson in safe Internet surfing does not solve the
problems, then go ahead with a clean installation.

 

[Shenan Stanley]

Thanks everyone for your help. (I didn't know how to "cross-post",
so that is why it is posted twice... I'll learn how to do that)
I've installed and ran Dr. Web Anti-virus and TrendMicro Pc-cillin,
that is what found all the virus's. I'll run the TrendMicro
Housecall and see what else I can clean up but I'll probably have
to do a clean install. It was a new computer and there's nothing
on it to backup. Thanks again for all your help. Now I need to
learn how to do a clean install.

** You may want to print this **

1) Download and install Belarc Advisor onto the current Windows XP
machine. Use it to get a list of hardware from the
machine as well as the CD Key used to install it. Print it if you like.
http://www.belarc.com/

You may be able to obtain other product keys from here as well.
You will see everything that is installed listed here - so you have
a record of what you will be putting back - if you have the
installation media. Now is the time to find the installation media!

2) Using the list of hardware you obtained - visit the hardware
manufacturer(s) web page(s) and download the software drivers
for each of the components.

If it is a "vendor" computer (Dell, HP, IBM, Gateway, etc..) - simply
visit the vendor's page and go to the support/downloads for the
particular model and download all hardware drivers. Write those
to external (to that computer) media. CD/DVD/USB/Network.

If it is a piece-meal computer, take the Belarc list and visit each
manufacturer's web page. Be sure - at a minimum - to obtain the
motherboard chipset drivers, the hard drive controller card drivers,
the video card drivers, the modem drivers, the network card
drivers and the sound card drivers. Technically - if you have the
drivers for the hardware that will allow you to access the Internet,
everything else can be gotten later. However - there is something
to be said about going in prepared.

3) Now that you have the software and hardware drivers covered -
you can get to the business of obtaining Service Pack 2 and most
of the post-sp2 updates you will need. I have a list with links
below this - if you grabbed everything on this list - installed them
(after installing Windows XP) in numerical (by KB Article #) order
- rebooting when asked to - before ever connecting to the Internet
- you might (at this time) have 5-10 more to grab from the update
web page.

Essentially - visit each of these pages, download the update for
Windows XP (32bit) w/SP2 and save them to an external location.
CD/DVD/USB/Network. Consider yourself an "IT Professional" in
order to get to the page with the actual file download link for each
update.

You could get away with (pretty much) installing them in the order
given.

Direct Download of Service Pack 2 (SP2) for Windows XP
http://snipurl.com/8bqy

Critical Updates
----------------------
Released: -- [ Web Page Address ] -- Description:
9/14/2004 -- [ http://support.microsoft.com/kb/885626 ]
-- Critical Update for Windows XP
11/22/2004 -- [ http://support.microsoft.com/kb/887742 ]
-- Update for Windows XP
12/13/2004 -- [ http://support.microsoft.com/kb/885835 ]
-- Security Update for Windows XP
12/13/2004 -- [ http://support.microsoft.com/kb/885836 ]
-- Security Update for Windows XP
12/13/2004 -- [ http://support.microsoft.com/kb/886185 ]
-- Critical Update for Windows XP
12/13/2004 -- [ http://support.microsoft.com/kb/873339 ]
-- Security Update for Windows XP
2/7/2005 -- [ http://support.microsoft.com/kb/891781 ]
-- Security Update for Windows XP
2/7/2005 -- [ http://support.microsoft.com/kb/888302 ]
-- Security Update for Windows XP
2/7/2005 -- [ http://support.microsoft.com/kb/887472 ]
-- Security Update for Windows Messenger
4/11/2005 -- [ http://support.microsoft.com/kb/890859 ]
-- Security Update for Windows XP
5/18/2005 -- [ http://support.microsoft.com/kb/894391 ]
-- Update for Windows XP
5/24/2005 -- [ http://support.microsoft.com/kb/896344 ]
-- Update for Windows XP
6/13/2005 -- [ http://support.microsoft.com/kb/896358 ]
-- Security Update for Microsoft Windows XP
6/13/2005 -- [ http://support.microsoft.com/kb/896428 ]
-- Security Update for Windows XP
6/24/2005 -- [ http://support.microsoft.com/kb/900930 ]
-- Update for Windows XP
6/27/2005 -- [ http://support.microsoft.com/kb/898461 ]
-- Update for Windows XP
7/11/2005 -- [ http://support.microsoft.com/kb/901214 ]
-- Security Update for Windows XP
8/8/2005 -- [ http://support.microsoft.com/kb/896423 ]
-- Security Update for Windows XP
8/8/2005 -- [ http://support.microsoft.com/kb/899587 ]
-- Security Update for Windows XP
8/8/2005 -- [ http://support.microsoft.com/kb/899591 ]
-- Security Update for Windows XP
8/8/2005 -- [ http://support.microsoft.com/kb/893756 ]
-- Security Update for Windows XP
10/10/2005 -- [ http://support.microsoft.com/kb/901017 ]
-- Security Update for Windows XP
10/10/2005 -- [ http://support.microsoft.com/kb/902400 ]
-- Security Update for Windows XP
10/10/2005 -- [ http://support.microsoft.com/kb/905749 ]
-- Security Update for Windows XP
10/10/2005 -- [ http://support.microsoft.com/kb/905414 ]
-- Security Update for Windows XP
10/10/2005 -- [ http://support.microsoft.com/kb/900725 ]
-- Security Update for Windows XP
12/12/2005 -- [ http://support.microsoft.com/kb/910437 ]
-- Update for Windows XP
12/13/2005 -- [ http://support.microsoft.com/kb/904706 ]
-- Security Update for Windows XP
1/9/2006 -- [ http://support.microsoft.com/kb/908519 ]
-- Security Update for Windows XP
2/13/2006 -- [ http://support.microsoft.com/kb/911927 ]
-- Security Update for Windows XP
4/10/2006 -- [ http://support.microsoft.com/kb/911562 ]
-- Security Update for Windows XP
4/18/2006 -- [ http://support.microsoft.com/kb/904942 ]
-- Update for Windows XP
4/25/2006 -- [ http://support.microsoft.com/kb/900485 ]
-- Update for Windows XP
4/25/2006 -- [ http://support.microsoft.com/kb/908531 ]
-- Security Update for Windows XP
5/9/2006 -- [ http://support.microsoft.com/kb/913580 ]
-- Security Update for Windows XP
6/6/2006 -- [ http://support.microsoft.com/kb/916595 ]
-- Update for Windows XP
6/8/2006 -- [ http://support.microsoft.com/kb/918439 ]
-- Vulnerability in ART Image Rendering Could Allow Remote Code
Execution in Internet Explorer for Windows XP SP2
6/12/2006 -- [ http://support.microsoft.com/kb/914389 ]
-- Security Update for Windows XP
6/12/2006 -- [ http://support.microsoft.com/kb/917953 ]
-- Security Update for Windows XP
6/13/2006 -- [ http://support.microsoft.com/kb/917344 ]
-- JScript 5.6 Security Update for Windows XP SP1 and SP2
6/27/2006 -- [ http://support.microsoft.com/kb/911280 ]
-- Security Update for Windows XP
7/10/2006 -- [ http://support.microsoft.com/kb/917159 ]
-- Security Update for Windows XP
7/10/2006 -- [ http://support.microsoft.com/kb/914388 ]
-- Security Update for Windows XP
8/7/2006 -- [ http://support.microsoft.com/kb/917422 ]
-- Security Update for Windows XP
8/7/2006 -- [ http://support.microsoft.com/kb/920670 ]
-- Security Update for Windows XP
8/7/2006 -- [ http://support.microsoft.com/kb/922616 ]
-- Security Update for Windows XP
8/7/2006 -- [ http://support.microsoft.com/kb/920683 ]
-- Security Update for Windows XP
8/17/2006 -- [ http://support.microsoft.com/kb/920872 ]
-- Update for Windows XP
9/11/2006 -- [ http://support.microsoft.com/kb/920685 ]
-- Security Update for Windows XP
9/11/2006 -- [ http://support.microsoft.com/kb/922582 ]
-- Update for Windows XP
9/11/2006 -- [ http://support.microsoft.com/kb/919007 ]
-- Security Update for Windows XP
10/9/2006 -- [ http://support.microsoft.com/kb/922819 ]
-- Security Update for Windows XP
10/9/2006 -- [ http://support.microsoft.com/kb/924496 ]
-- Security Update for Windows XP
10/9/2006 -- [ http://support.microsoft.com/kb/923414 ]
-- Security Update for Windows XP
10/9/2006 -- [ http://support.microsoft.com/kb/923191 ]
-- Security Update for Windows XP
11/14/2006 -- [ http://support.microsoft.com/kb/920213 ]
-- Vulnerability in Microsoft Agent could allow remote code
execution
11/14/2006 -- [ http://support.microsoft.com/kb/923789 ]
-- Vulnerabilities in Macromedia Flash Player from Adobe
could allow remote code execution
11/14/2006 -- [ http://support.microsoft.com/kb/924270 ]
-- Vulnerability in Workstation Service could allow
remote code execution
11/14/2006 -- [ http://support.microsoft.com/kb/928088 ]
-- Vulnerability in Microsoft XML Core Services could
allow remote code execution
11/14/2006 -- [ http://support.microsoft.com/kb/923980 ]
-- Vulnerability in the Client Service could allow remote code
execution
12/12/2006 -- [ http://support.microsoft.com/kb/926247 ]
-- Vulnerability in Simple Network Management Protocol (SNMP)
could allow remote code execution
12/12/2006 -- [ http://support.microsoft.com/kb/926255 ]
-- Vulnerability in Windows could allow elevation of privilege
12/12/2006 -- [ http://support.microsoft.com/kb/923694 ]
-- Cumulative security update for Outlook Express
1/9/2007 -- [ http://support.microsoft.com/kb/929969 ]
-- Vulnerability in Vector Markup Language
Could Allow Remote Code Execution
* If you have installed IE7, also install the IE7 version
of this patch!
2/13/2007 -- [ http://support.microsoft.com/kb/928255 ]
-- Vulnerability in Windows Shell Could Allow Elevation
of Privilege
2/13/2007 -- [ http://support.microsoft.com/kb/927802 ]
-- Vulnerability in Windows Image Acquisition Service
Could Allow Elevation of Privilege
2/13/2007 -- [ http://support.microsoft.com/kb/928843 ]
-- Vulnerability in HTML Help ActiveX Control Could
Allow Remote Code Execution
2/13/2007 -- [ http://support.microsoft.com/kb/927779 ]
-- Vulnerability in Microsoft Data Access Components
Could Allow Remote Code Execution
2/13/2007 -- [ http://support.microsoft.com/kb/926436 ]
-- Vulnerability in Microsoft OLE Dialog Could Allow
Remote Code Execution
2/13/2007 -- [ http://support.microsoft.com/kb/924667 ]
-- Vulnerability in Microsoft MFC Could Allow Remote
Code Execution
2/13/2007 -- [ http://support.microsoft.com/kb/918118 ]
-- Vulnerability in Microsoft RichEdit Could Allow
Remote Code Execution
2/13/2007 -- [ http://support.microsoft.com/kb/928090 ]
-- Cumulative Security Update for Internet Explorer
* If you have IE7, obtain that version of this update.
4/3/2007 -- [ http://support.microsoft.com/kb/925902 ]
-- Vulnerabilities in GDI Could Allow Remote Code Execution
4/10/2007 -- [ http://support.microsoft.com/kb/931261 ]
-- Vulnerability in Universal Plug and Play Could
Allow Remote Code Execution
4/10/2007 -- [ http://support.microsoft.com/kb/932168 ]
-- Vulnerability in Microsoft Agent Could Allow Remote
Code Execution
4/10/2007 -- [ http://support.microsoft.com/kb/930178 ]
-- Vulnerabilities in CSRSS Could Allow Remote Code
Execution
4/10/2007 -- [ http://support.microsoft.com/kb/931784 ]
-- Vulnerability in Windows Kernel Could Allow
Elevation of Privilege

Media Player:
-------------------
Released: -- [ Web Page Address: ] -- Description:
9/2/2004 -- [ http://go.microsoft.com/fwlink/?LinkId=30984 ]
-- Windows Media Player 10
11/7/2005 -- [ http://support.microsoft.com/kb/902344 ]
-- Update for WMDRM-enabled Media Players
2/13/2006 -- [ http://support.microsoft.com/kb/911564 ]
-- Security Update for Windows Media Player Plug-in
4/11/2006 -- [ http://support.microsoft.com/kb/911565 ]
-- Security Update for Windows Media Player 10 for Windows XP
6/12/2006 -- [ http://support.microsoft.com/kb/917734 ]
-- Security Update for Windows Media Player 10 for Windows XP
12/12/2006 -- [ http://support.microsoft.com/kb/923689 ]
-- Vulnerability in Windows Media Format Could Allow Remote
Code Execution

..NET Framework:
------------------------
Released: -- [ Web Page Address: ] -- Description:
3/30/2004 -- [ http://snipurl.com/10bde ]
-- Microsoft .NET Framework Version 1.1 Redistributable Package
8/30/2004 -- [ http://support.microsoft.com/kb/885055 ]
-- Microsoft .NET Framework 1.1 Service Pack 1
2/8/2005 -- [ http://support.microsoft.com/kb/887219 ]
-- ASP.NET Security Update for Microsoft NET Framework 1.1
Service Pack 1
3/22/2006 -- [ http://snipurl.com/10bdv ]
-- Microsoft .NET Framework Version 2.0 Redistributable
Package (x86)
7/11/2006 -- [ http://support.microsoft.com/kb/917283 ]
-- NDP 2.0 ASP.Net Security Update
10/10/2006 -- [ http://support.microsoft.com/kb/922770 ]
-- NET Framework 2.0 SYSTEM.WEB.DLL Security Update

Other Updates:
---------------------
Released: -- [ Web Page Address: ] -- Description:
9/14/2004 -- [ http://support.microsoft.com/kb/873374 ]
-- Microsoft GDI+ Detection Tool
9/2/2005 -- [ http://support.microsoft.com/kb/893803 ]
-- Windows Installer 3.1 Redistributable (v2)
10/14/2005 -- [ http://snipurl.com/10bex ]
-- Windows Media Connect 2.0
11/29/2005 -- [ http://support.microsoft.com/kb/909520 ]
-- Microsoft Base Smart Card Cryptographic Service Provider
Package: x86
10/10/2006 -- [ http://support.microsoft.com/kb/890830 ]
-- Microsoft® Windows® Malicious Software Removal Tool
- November 2006

Purely OPTIONAL:
----------------------
10/18/2006 -- [ http://www.microsoft.com/windows/ie/downloads/ ]
-- Internet Explorer 7.0
10/30/2006 -- [ http://snipurl.com/167ea ]
-- Media Player 11
12/8/2006 -- [ http://support.microsoft.com/kb/925876 ]
-- Remote Desktop Connection 6.0 client


4) Now that you have all the updates you will need to install Windows
XP, all the hardware drivers you will need to get the
operating system to communicate with your hardware, all your
installation media and product keys in a pile - you can install
Windows XP by simply changing the boot order in
the system BIOS to CD first, putting in your Windows XP
CD and following the prompts. When it asks where you
would like to install - delete the partitions shown and create a new
partition to install on. Format it NTFS. Continue following the
prompts.

Want something a little more pictographic?
http://www.michaelstevenstech.com/cleanxpinstall.html

5) Once the installation is done - break out whatever external media
you saved all the 2nd & 3rd list items to and connect/insert it into
the system and begin installing all the hardware drivers (1st) and
then all the patches and such. It'll take a while and probably 10+
reboots.

6) Install your favorite AntiVirus software (I am including a tips list that
has several free alternatives as tip (9)) and immunize your system
against most spyware (see tip (10) in the same list below) and connect
to the Internet. Visit http://windowsupdate.microsoft.com/ and scan
your system for more updates. Do not install hardware drivers from
here.

7) Install whatever other software you need this system to have. Plugins
like quicktime, flash, shockwave, real player (or real alternative),
acrobat reader and so on... Full applications like Microsoft Office,
WordPerfect, Photoshop, etc. Any special software for
cameras/scanners/printers. Anything and everything you want this
computer to have.

8) Create an additional administrative user. Log out and log in as that
user. Make sure it has a password that is good and that you can
remember. Log out and log back in as the original user. That new
user is your 'just in case' account.


Good luck to you!

Microsoft has these suggestions for Protecting your computer from the
various things that could happen to you/it:

Protect your PC
http://www.microsoft.com/athome/security/

Outfitting a new computer for the Net
http://www.microsoft.com/athome/security/update/newcomputer.mspx

Getting started with a new PC
http://www.microsoft.com/athome/moredone/yournewpc.mspx

Although those tips are fantastic, there are many things you should
know above and beyond that. Below I have detailed out many tips
that can not only help you clean-up a problem PC but keep it clean,
secure and running at its best.

I know this text can seem intimidating - it is quite long and a lot
to take in for a novice - however I can assure you that one trip
through this list and you will understand your computer and the
options available to you for protecting your data much better -
and that the next time you go through these steps, the time it
takes will be greatly reduced.

Let's take the cleanup of your computer step-by-step.
Yes, it will take up some of your time - but consider what you use
your computer for and how much you would dislike it if all of your
stuff on your computer went away because you did not "feel like"
performing some simple maintenance tasks - think of it like taking
out your garbage, collecting and sorting your postal mail, paying
your bills on time, etc.

I'll mainly work around Windows XP, as that is what the bulk of this
document is about; however, here is some places for you poor souls
still stuck in Windows 98/ME where you can get information on
maintaining your system:

Windows 98 and 'Maintaining Your Computer':
http://www.microsoft.com/windows98/usingwindows/maintaining/

Windows ME Computer Health:
http://www.microsoft.com/windowsME/using/computerhealth/articles/

Pay close attention to the sections:
(in order)
- Clean up your hard disk
- Check for errors by running ScanDisk
- Defragment your hard disk
- Roll back the clock with System Restore


Also - now is a good time to point you to one of the easiest ways to find
information on problems you may be having and solutions others have found:

Search using Google!
http://www.google.com/
(How-to: http://www.google.com/intl/en/help/basics.html )


Now, let's go through some maintenance first that should only have to be
done once (mostly):

Tip (1):
Locate all of the software you have installed on your computer.
(the installation media - CDs, downloaded files, etc)
Collect these CDs and files together in a central and safe
place along with their CD keys and such. Make backups of these
installation media sets using your favorite copying method (CD/DVD Burner
and application, Disk copier, etc.) You'll be glad to know that if you
have a CD/DVD burner, you may be able to use a free application to make a
duplicate copy of your CDs. One such application is ISORecorder:

ISORecorder page (with general instructions on use):
http://isorecorder.alexfeinman.com/isorecorder.htm

More full function applications (free) for CD/DVD burning would be:

CDBurnerXP Pro
http://www.cdburnerxp.se/

DeepBurner Free
http://www.deepburner.com/

ImgBurn (burn ISO images)
http://www.imgburn.com/

Final Burner
http://www.protectedsoft.com/products.php

Another Option would be to search the web with Pricewatch.com or
Dealsites.net and find deals on Products like Ahead Nero and/or Roxio.

Ahead Nero
http://www.nero.com/

Roxio Easy Media Creator
http://www.roxio.com/

Tip (2):
Empty your Temporary Internet Files and shrink the size it stores to a
size between 128MB and 512MB..

- Open ONE copy of Internet Explorer.
- Select TOOLS -> Internet Options.
- Under the General tab in the "Temporary Internet Files" section, do the
following:
- Click on "Delete Cookies" (click OK)
- Click on "Settings" and change the "Amount of disk space to use:" to
something between 128MB and 512MB. (Betting it is MUCH larger right
now.)
- Click OK.
- Click on "Delete Files" and select to "Delete all offline contents"
(the checkbox) and click OK. (If you had a LOT, this could take 2-10
minutes or more.)
- Once it is done, click OK, close Internet Explorer, re-open Internet
Explorer.

Tip (3):
If things are running a bit sluggish and/or you have an older system
(1.5GHz or less and 256MB RAM or less) then you may want to look into
tweaking the performance by turning off some of the 'resource hogging'
Windows XP "prettifications". The fastest method is:

Control Panel --> System --> Advanced tab --> Performance section,
Settings button. Then choose "adjust for best performance" and you
now have a Windows 2000/98 look which turned off most of the annoying
"prettifications" in one swift action. You can play with the last
three checkboxes to get more of an XP look without many of the
other annoyances. You could also grab and install/use one
(or more) of the Microsoft Powertoys - TweakUI in particular:

http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx

Another viable (decently inexpensive) option is to increase the amount
of memory (RAM) your computer has. You can get an idea of what you
need by visiting:

Crucial Memory AdvisorT Tool
http://www.crucial.com/

Then either buy direct from there or write down the specs you get and
visit: http://www.pricewatch.com/ and locate the best price on what you
need. 512MB up to 1GB total memory should be more than enough for
the normal home user.

Tip (4):
Understanding what a good password might be is vital to your
personal and system security. You may think you do not need to password
your home computer, as you may have it in a locked area (your home) where
no one else has access to it. Remember, however, you aren't always
"in that locked area" when using your computer online - meaning you likely
have usernames and passwords associated with web sites and the likes that
you would prefer other people do not discover/use. This is why you should
understand and utilize good passwords.

Good passwords are those that meet these general rules
(mileage may vary):

Passwords should contain at least six characters, and the character
string should contain at least three of these four character types:
- uppercase letters
- lowercase letters
- numerals
- nonalphanumeric characters (e.g., *, %, &, !,

Passwords should not contain your name/username.
Passwords should be unique to you and easy to remember.

One method many people are using today is to make up a phrase that
describes a point in their life and then turning that phrase into their
password by using only certain letters out of each word in that phrase.
It's much better than using your birthday month/year or your anniversary
in a pure sense. For example, let's say my phrase is:
'Great new job in November 2006'
I could come up with this password from that:
'Gr8n3wj0bNOV2006'

The password tip is in the one time section, but I highly
recommend you periodically change your passwords. The suggested time
varies, but I will throw out a 'once in every 3 to 6 months for
every account you have.'

Also - many people complain that they just cannot remember the passwords
for all the sites they have - so they choose one password and use it for
everything. Not a good idea. A much better method would be to use a
Password Management tool - so you only have to remember one password,
but it opens an application that stores your username/passwords for
everything else - plus other valuable information. One that I can
recommend:

KeePass Password Safe
http://keepass.sourceforge.net/

It can even generate passwords for you.


Tip (5):
This tip is also 'questionable' in the one time section; however -
if properly setup - this one can be pretty well ignored for most people
after the initial 'fiddle-with' time.

Why you should use a computer firewall..
http://www.microsoft.com/athome/security/viruses/fwbenefits.mspx

You should, in some way, use a firewall. Hardware (like a nice
Cable Modem/DSL router) or software is up to you. Many use both of
these. The simplest one to use is the hardware one, as most people
don't do anything that they will need to configure their NAT device
for and those who do certainly will not mind fiddling with the equipment
to make things work for them. Next in the line of simplicity would
have to be the built-in Windows Firewall of Windows XP. In SP2 it
is turned on by default. It is not difficult to turn on in any
case, however:

More information on the Internet Connection Firewall (Pre-SP2):
http://support.microsoft.com/kb/320855

Post-SP2 Windows Firewall Information/guidance:
http://snipurl.com/atal

The trouble with the Windows Firewall is that it only keeps things
out. For most people who maintain their system in other ways, this is
MORE than sufficient. You may feel otherwise. If you want to
know when one of your applications is trying to obtain access to the
outside world so you can stop it, then you will have to install a
third-party application and configure/maintain it. I have compiled a
list with links of some of the better known/free firewalls you can choose
from:

BlackICE PC Protection (~$39.95 and up)
http://blackice.iss.net/

Comodo Free Fireall (Free)
http://www.personalfirewall.comodo.com/

Jetico Personal Firewall (Free)
http://www.jetico.com/index.htm#/jpfirewall.htm

Outpost Firewall from Agnitum (Free and up)
http://www.agnitum.com/products/outpostfree/

Sunbelt Kerio Personal Firewall (KPF) (Free and up)
http://www.kerio.com/kpf_download.html

Symantec's Norton Personal Firewall (~$49.95 and up)
http://www.symantec.com/sabu/nis/npf/

ZoneAlarm (Free and up)
http://www.zonelabs.com/

You should find the right firewall for your situation in that
list and set it up if you feel the Windows XP firewall is
insufficient.

Every firewall WILL require some maintenance. Essentially checking for
patches or upgrades (this goes for hardware and software solutions) is
the extent of this maintenance - you may also have to configure your
firewall to allow some traffic depending on your needs.

** Don't stack the software firewalls! Running more than one software
firewall will not make you safer - it would possibly negate some
protection you gleamed from one or the other firewall you run. It is
fine (and in many ways better) to have the software firewall as well
as a NAT router.


Now that you have some of the more basic things down..
Let's go through some of the steps you should take periodically to
maintain a healthy and stable windows computer. If you have not
done some of these things in the past, they may seem tedious - however,
they will become routine and some can even be scheduled.


Tip (6):
The system restore feature is only a useful feature if you keep it
maintained and use it to your advantage. Remember that the system
restore pretty much tells you in the name what it protects which is
'system' files. Your documents, your pictures, your stuff is NOT
system files - so you should also look into some backup solution.

Whenever you think about it (after doing a once-over on your machine
once a month or so would be optimal) - clear out your System Restore
and create a manual restoration point.

'Why?'

Too many times have I seen the system restore files go corrupt or get
a virus in them, meaning you could not or did not want to restore from
them. By clearing it out periodically you help prevent any corruption
from happening and you make sure you have at least one good "snapshot".
(*This, of course, will erase any previous restore point you have.*)

- Turn off System Restore.
http://support.microsoft.com/kb/310405
- Reboot the Computer.
- Review the first bullet to turn on System Restore
- Make a Manual Restoration Point.
http://snipurl.com/68nx

That covers your system files, but doesn't do anything for the files
that you are REALLY worried about - yours! For that you need to look
into backups. You can either manually copy your important files, folders,
documents, spreadsheets, emails, contacts, pictures, drawings and so on
to an external location (CD/DVD - any disk of some sort, etc) or you can
use the backup tool that comes with Windows XP:

How To Use Backup to Back Up Files and Folders on Your Computer
http://support.microsoft.com/kb/308422

Yes - you still need some sort of external media to store the results
on, but you could schedule the backup to occur when you are not around,
then burn the resultant data onto CD or DVD or something when you are
(while you do other things!)

Another option that seems to still be going strong:

Cobian Backup
http://www.educ.umu.se/~cobian/cobianbackup.htm

A lot of people have wondered about how to completely backup their system
so that they would not have to go through the trouble of a reinstall..
I'm going to voice my opinion here and say that it would be worthless to
do for MOST people. Unless you plan on periodically updating the image
backup of your system (remaking it) - then by the time you use it
(something goes wrong) - it will be so outdated as to be more trouble than
performing a full install of the operating system and all applications.

Having said my part against it, you can clone/backup your hard drive
completely using many methods - by far the simplest are using disk cloning
applications:

Symantec/Norton Ghost
http://snipurl.com/13e00

Acronis True Image
http://www.acronis.com/homecomputing/products/trueimage/

BootItT NG
http://terabyteunlimited.com/bootitng.html

Tip (7):
You should sometimes look through the list of applications that are
installed on your computer. The list may surprise you. There are more
than likely things in there you know you never use - so why have them
there? There may even be things you know you did *not* install and
certainly do not use (maybe don't WANT to use.)

This web site should help you get started at looking through this list:

How to Uninstall Programs
http://snipurl.com/8v6b

How to change or remove a program in Windows XP
http://support.microsoft.com/kb/307895

A word of warning - Do NOT uninstall anything you think you MIGHT need
in the future unless you have completed Tip (1) and have the installation
media and proper keys for use backed up somewhere safe!

Tip (8):
Patches and Updates!

This one cannot be stressed enough. It is SO simple, yet so neglected
by many people. It is really simple for the critical Microsoft patches!
Microsoft put in an AUTOMATED feature for you to utilize so that you do
NOT have to worry yourself about the patching of the Operating System:

How to configure and use Automatic Updates in Windows XP
http://support.microsoft.com/kb/306525

However, not everyone wants to be a slave to automation, and that is
fine. Admittedly, I prefer this method on some of my more critical
systems.

Windows Update
http://windowsupdate.microsoft.com/

Go there and scan your machine for updates. Always get the critical ones
as you see them. Write down the KB###### or Q###### you see when
selecting the updates and if you have trouble over the next few days,
go into your control panel (Add/Remove Programs), insure that the
'Show Updates' checkbox is checked and match up the latest numbers you
downloaded recently (since you started noticing an issue) and uninstall
them. If there was more than one (usually is), uninstall them one by one
with a few hours of use in between, to see if the problem returns.
Yes - the process is not perfect (updating) and can cause trouble like I
mentioned - but as you can see, the solution isn't that bad - and is
MUCH better than the alternatives.

Windows is not the only product you likely have on your PC. The
manufacturers of the other products usually have updates. New versions
of almost everything come out all the time - some are free, some are pay
and some you can only download if you are registered - but it is best
to check. Just go to their web pages and look under their support and
download sections. For example, for Microsoft Office you should visit:

Microsoft Office Updates
http://office.microsoft.com/
(and select 'Check for Updates' and/or 'Downloads' for more)

You also have hardware on your machine that requires drivers to interface
with the operating system. You have a video card that allows you to see on
your screen, a sound card that allows you to hear your PCs sound output and
so on. Visit those manufacturer web sites for the latest downloadable
drivers for your hardware/operating system. Always get the manufacturers'
hardware driver over any Microsoft offers. On the Windows Update site I
mentioned earlier, I suggest NOT getting their hardware drivers - no matter
how tempting.

How do you know what hardware you have in your computer? Break out the
invoice or if it is up and working now - take inventory:

Belarc Advisor
http://belarc.com/free_download.html

Once you know what you have, what next? Go get the latest driver for your
hardware/OS from the manufacturer's web page. For example, let's say you
have an NVidia chipset video card or ATI video card, perhaps a Creative
Labs sound card or C-Media chipset sound card...

NVidia Video Card Drivers
http://www.nvidia.com/content/drivers/drivers.asp

ATI Video Card Drivers
http://ati.amd.com/support/driver.html

Creative Labs Sound Device
http://us.creative.com/support/downloads/

C-Media Sound Device
http://www.cmedia.com.tw/?q=en/driver

Then install these drivers. Updated drivers are usually more stable and
may provide extra benefits/features that you really wished you had before.

As for Service Pack 2 (SP2) for Windows XP, Microsoft has made this
particular patch available in a number of ways. First, there is the
Windows Update web page above. Then there is a direct download site.

Direct Download of Service Pack 2 (SP2) for Windows XP
http://snipurl.com/8bqy

Order Windows XP Service Pack 2 on CD
http://snipurl.com/d41v

If all else fails - grab the full download above and try to use that.
In this case - consider yourself a 'IT professional or developer'.

Tip (9):
What about the dreaded word in the computer world, VIRUS?

Well, there are many products to choose from that will help you prevent
infections from these horrid little applications. Many are FREE to the
home user and which you choose is a matter of taste, really. Many people
have emotional attachments or performance issues with one or another
AntiVirus software. Try some out, read reviews and decide for yourself
which you like more:

( Good Comparison Page for AV software: http://www.av-comparatives.org/ )

AntiVir (Free and up)
http://www.free-av.com/

avast! (Free and up)
http://www.avast.com/

AVG Anti-Virus System (Free and up)
http://free.grisoft.com/

ca Anti-Virus (~$49.99 and up)
http://snipurl.com/13e0u

eset NOD32 (~$39.00 and up)
http://www.eset.com/products/

Kaspersky Anti-Virus (~$39.95 and up)
http://www.kaspersky.com/kav6

McAfee VirusScan (~$39.99 and up)
http://www.mcafee.com/

Panda Antivirus Titanium (~$39.95 and up)
http://www.pandasoftware.com/products/antivirus2007.htm
(Free Online Scanner: http://www.pandasoftware.com/activescan/)

Symantec (Norton) AntiVirus (~$39.99 and up)
http://snipurl.com/13e12

Trend Micro (~$44.95 and up)
http://www.trendmicro.com/en/products/desktop/tav/
(Free Online Scanner:
http://housecall.trendmicro.com/housecall/start_corp.asp)

Most of them have automatic update capabilities. You will have to
look into the features of the one you choose. Whatever one you finally
settle with - be SURE to keep it updated (I recommend at least daily) and
perform a full scan periodically (yes, most protect you actively, but a
full scan once a month at 4AM probably won't bother you.)

Tip (10):
The most rampant infestation at the current time concerns SPYWARE/ADWARE.
You need to eliminate it from your machine.

There is no one software that cleans and immunizes you against
everything. Antivirus software - you only needed one. Firewall, you
only needed one. AntiSpyware - you will need several. I have a list and
I recommend you use at least the first five.

First - make sure you have NOT installed "Rogue AntiSpyware". There are
people out there who created AntiSpyware products that actually install
spyware of their own! You need to avoid these:

Rogue/Suspect Anti-Spyware Products & Web Sites
http://www.spywarewarrior.com/rogue_anti-spyware.htm

Also, you can always visit this site..
http://mvps.org/winhelp2002/unwanted.htm
For more updated information.

Install the first five of these: (Install, Run, Update, Scan with..)
(If you already have one or more - uninstall them and download the
LATEST version from the page given!)

Lavasoft AdAware (Free and up)
http://www.lavasoft.de/products/ad-aware_se_personal.php
(How-to: http://snipurl.com/atdn )

Spybot Search and Destroy (Free!)
http://www.safer-networking.net/en/download/
(How-to: http://snipurl.com/atdk )

SpywareBlaster (Free!)
http://www.javacoolsoftware.com/sbdownload.html
(How-to: http://snipurl.com/ate6 )

IE-SPYAD2 (Free!)
http://www.spywarewarrior.com/uiuc/resource.htm#IESPYAD
(How-to: http://snipurl.com/ate7 )

SuperAntiSpyware (Free and up)
http://www.superantispyware.com/

CWShredder Stand-Alone (Free!)
http://www.trendmicro.com/cwshredder/

Hijack This! (Free!)
http://www.spywareinfo.com/~merijn/downloads.html
(Log Analyzer: http://hjt.networktechs.com/ )

Bazooka Adware and Spyware Scanner (Free!)
http://www.kephyr.com/spywarescanner/
(How-to: http://snipurl.com/ate3 )

ToolbarCop (Free!)
http://windowsxp.mvps.org/toolbarcop.htm

Ccleaner (Free!)
http://www.ccleaner.com/

Browser Security Tests (Free Tester)
http://www.jasons-toolbox.com/BrowserSecurity/

Popup Tester (Free Tester)
http://www.popuptest.com/

The Cleaner (~$49.95 and up)
http://www.moosoft.com/

Sometimes you need to install the application and reboot into SAFE MODE in
order to thoroughly clean your computer. Many applications also have
(or are) immunization applications. Spybot Search and Destroy and
SpywareBlaster are two that currently do the best job at passively
protecting your system from malware. None of these programs (in these
editions) run in the background unless you TELL them to. The space they
take up and how easy they are to use greatly makes up for any inconvenience
you may be feeling.

Please notice that Windows XP SP2 does help stop popups as well.

Another option is to use an alternative Web browser. I suggest
'Mozilla Firefox', as it has some great features and is very easy to use:

Mozilla Firefox
http://www.mozilla.com/firefox/


So your machine is pretty clean and up to date now. If you use the sections
above as a guide, it should stay that way as well! There are still a few
more things you can do to keep your machine running in top shape.

Tip (11):
You should periodically check your hard drive(s) for errors and defragment
them. Only defragment after you have cleaned up your machine of
outside parasites and never defragment as a solution to a quirkiness in
your system. It may help speed up your system, but it should be clean
before you do this. Do these things IN ORDER...

How to use Disk Cleanup
http://support.microsoft.com/kb/310312

How to scan your disks for errors
http://support.microsoft.com/kb/315265

How to Defragment your hard drives
http://support.microsoft.com/kb/314848

I would personally perform the above steps at least once every three months.
For most people this should be sufficient, but if the difference you notice
afterwards is greater than you think it should be, lessen the time in
between its schedule.. If the difference you notice is negligible, you can
increase the time.

Tip (12):
SPAM! JUNK MAIL!
This one can get annoying, just like the rest. You get 50 emails in one
sitting and 2 of them you wanted. NICE! (Not.) What can you do? Well,
although there are services out there to help you, some email
servers/services that actually do lower your spam with features built into
their servers - I still like the methods that let you be the end-decision
maker on what is spam and what is not. I have a few products to suggest
to you, look at them and see if any of them suite your needs. Again, if
they don't, Google is free and available for your perusal.

SpamBayes (Free!)
http://spambayes.sourceforge.net/

Spamihilator (Free!)
http://www.spamihilator.com/

MailWasher
http://www.mailwasher.net/

As I said, those are not your only options, but are reliable ones I have
seen function for hundreds+ people.

Tip (13):
ADVANCED TIP! Only do this once you are comfortable under the hood of your
computer!

There are lots of services on your PC that are probably turned on by default
you don't use. Why have them on? Check out these web pages to see what all
of the services you might find on your computer are and set them according
to your personal needs. Be CAREFUL what you set to manual, and take heed
and write down as you change things! Also, don't expect a large performance
increase or anything - especially on today's 2+ GHz machines, however - I
look at each service you set to manual as one less service you have to worry
about someone exploiting.

Service Configuration Tips
http://www.tweakhound.com/xp/xptweaks/supertweaks6.htm

Configuring Services
http://smallvoid.com/tweak/winnt/services.html

Task List Programs
http://www.answersthatwork.com/Tasklist_pages/tasklist.htm

Processes in Windows NT/2000/XP
http://www.reger24.de/prozesse/

There are also applications that AREN'T services that startup when you start
up the computer/logon. One of the better description on how to handle these
I have found here:

Startups
http://www.pacs-portal.co.uk/startup_content.php


If you follow the advice laid out above (and do some of your own research as
well, so you understand what you are doing) - your computer will stay fairly
stable and secure and you will have a more trouble-free system.

 

[Malke]

Thanks everyone for your help. (I didn't know how to "cross-post", so that
is why it is posted twice... I'll learn how to do that) I've installed and
ran Dr. Web Anti-virus and TrendMicro Pc-cillin, that is what found all the
virus's. I'll run the TrendMicro Housecall and see what else I can clean up
but I'll probably have to do a clean install. It was a new computer and
there's nothing on it to backup. Thanks again for all your help. Now I need
to learn how to do a clean install.

Recommended antivirus programs: NOD32, Kasperksy, and Avast if you want
a free one. In your case I wouldn't bother with trying to clean this
machine. Here are instructions for a clean install:

http://michaelstevenstech.com/cleanxpinstall.html - Clean Install How-To
http://www.elephantboycomputers.com/page2.html#Reinstalling_Windows -
What you will need on-hand

Note that if you have an OEM (Dell, HP, etc.) machine, the OEM may have
specific restore-to-factory-condition steps. In that case, refer to your
user manual or the OEM's website.


Malke

 

[Ken Blake, MVP]

My friend bought a computer but didn't realize that she needed to "purchase"
the anti-virus after it's trial period ran. They use cable internet service.
There was no anti-virus or firewall protection shortly after purchasing the
computer.

Answered in another newsgroup. Please do not send the same message
separately to more than one newsgroup (called multiposting). Doing so
just fragments the thread, so someone who answers in one newsgroup
doesn't get to see answers from others in another newsgroup. And for
those who read all the newsgroups the message is multiposted to, they
see the message multiple times instead of once (they would see it only
once if you correctly crossposted instead). This wastes everyone's
time, and gets you poorer help than you should get.

If you must send the same message to more than one newsgroup, please
do so by crossposting (but only to a *few* related newsgroups).

Please see "What is the accepted way to share a message across
multiple newsgroups?" at http://smjg.port5.com/faqs/usenet/xpost.html

 

[Curt Christianson]

Hi,

Even if you *think* you have cleaned your machine of all viruses, malware,
and nasties of the like, can you **ever** be sure you got them all, or all
of their remnants?

I think most practical souls would say no, as do I.

Time for a complete fresh install. You'll be glad you did.

--
HTH,
Curt

Windows Support Center
www.aumha.org
Practically Nerded,...
http://dundats.mvps.org/Index.htm

| Thanks everyone for your help. (I didn't know how to "cross-post", so
that
| is why it is posted twice... I'll learn how to do that) I've installed
and
| ran Dr. Web Anti-virus and TrendMicro Pc-cillin, that is what found all
the
| virus's. I'll run the TrendMicro Housecall and see what else I can clean
up
| but I'll probably have to do a clean install. It was a new computer and
| there's nothing on it to backup. Thanks again for all your help. Now I
need
| to learn how to do a clean install.
| --
| K.Sawyer
|
|
| "GHalleck" wrote:
|
| >
| > K.Sawyer wrote:
| >
| > > My friend bought a computer but didn't realize that she needed to
"purchase"
| > > the anti-virus after it's trial period ran. They use cable internet
service.
| > > There was no anti-virus or firewall protection shortly after
purchasing the
| > > computer. Kids accessed internet and MySpace frequently. I've run
Trend
| > > Micro and it found over 615 virus's. 2 MS Dos virus's and 1 internet
worm.
| > > I thought of formatting the drive and reinstalling everything, they
have
| > > basically nothing on the computer. They are running XP Home Edition.
Any
| > > advice on how to clean? Should I just format and reinstall from
scratch?
| > > Below is a report from HiJackThis:
| > > Logfile of Trend Micro HijackThis v2.0.2
| > > Scan saved at 9:34:37 PM, on 9/22/2007
| > > Platform: Windows XP SP2 (WinNT 5.01.2600)
| > > MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
| > > Boot mode: Normal
| > >
| > > Running processes:
| > > C:\WINDOWS\System32\smss.exe
| > > C:\WINDOWS\system32\winlogon.exe
| > > C:\WINDOWS\system32\services.exe
| > > C:\WINDOWS\system32\lsass.exe
| > > C:\WINDOWS\system32\svchost.exe
| > > C:\WINDOWS\System32\svchost.exe
| > > C:\WINDOWS\System32\acs.exe
| > > C:\WINDOWS\system32\spoolsv.exe
| > > C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
| > > C:\WINDOWS\system32\cisvc.exe
| > > C:\WINDOWS\System32\CTsvcCDA.exe
| > > C:\Program Files\NavNT\defwatch.exe
| > > C:\WINDOWS\system32\cba\pds.exe
| > > C:\Program Files\NavNT\rtvscan.exe
| > > C:\WINDOWS\system32\nvsvc32.exe
| > > C:\WINDOWS\System32\svchost.exe
| > > C:\WINDOWS\wanmpsvc.exe
| > > C:\WINDOWS\System32\MsPMSPSv.exe
| > > C:\WINDOWS\system32\cba\xfr.exe
| > > C:\WINDOWS\system32\MsgSys.EXE
| > > C:\WINDOWS\Explorer.EXE
| > > C:\Program Files\NavNT\vptray.exe
| > > C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
| > > C:\Program Files\Logitech\MouseWare\system\em_exec.exe
| > > C:\Program Files\Real\RealPlayer\RealPlay.exe
| > > C:\Program Files\Common Files\AOL\1127817622\ee\AOLSoftware.exe
| > > C:\Program Files\Roxio\Media Experience\DMXLauncher.exe
| > > C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
| > > C:\Program Files\HP\HP Software Update\HPWuSchd.exe
| > > C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
| > > C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
| > > C:\Program Files\D-Link\AirPlus G Wireless Adapter Utility\AirPlus.exe
| > > C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
| > > C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
| > > C:\Program Files\Nikon\PictureProject In
Touch\PictureProjectInTouch.exe
| > > c:\program files\common
| > > files\aol\1127817622\ee\services\antiSpywareApp\ver2_0_32_1\AOLSP
| > > Scheduler.exe
| > > C:\WINDOWS\system32\HPZipm12.exe
| > > C:\WINDOWS\system32\cidaemon.exe
| > > C:\Program Files\Common Files\LightScribe\LSSrvc.exe
| > > C:\WINDOWS\System32\msiexec.exe
| > > C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SAdBlock.exe
| > > C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE
| > > C:\Documents and Settings\Ruby Sawyer\Desktop\HiJackThis.exe
| > >
| > > R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
| > > http://www.dellnet.com/
| > > R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
| > > http://home.peoplepc.com/search/
| > > R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
| > > http://www.comcast.net/home.html
| > > R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
| > > http://www.dellnet.com/
| > > R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
| > > Settings,ProxyOverride = http://localhost
| > > O2 - BHO: SuperAdBlockerBHO Class -
{00000000-6C30-11D8-9363-000AE6309654} -
| > > C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABBHO.dll
| > > O2 - BHO: Adobe PDF Reader Link Helper -
| > > {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program
Files\Adobe\Acrobat
| > > 7.0\ActiveX\AcroIEHelper.dll
| > > O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
| > > C:\PROGRA~1\SPYBOT~1\SDHelper.dll
| > > O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -
| > > C:\Program Files\AOL Toolbar\toolbar.dll
| > > O3 - Toolbar: Super Ad Blocker Toolbar -
| > > {B4B3001E-0F56-4E51-8250-BDE11547EC55} - C:\Program
| > > Files\SuperAdBlocker.com\Super Ad Blocker\sabtb.dll
| > > O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
| > > C:\WINDOWS\system32\NvCpl.dll,NvStartup
| > > O4 - HKLM\..\Run: [diagent] "C:\Program
| > > Files\Creative\SBLive\Diagnostics\diagent.exe" startup
| > > O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
| > > O4 - HKLM\..\Run: [MCAgentExe]
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
| > > O4 - HKLM\..\Run: [MCUpdateExe]
C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
| > > O4 - HKLM\..\Run: [MPSExe] C:\Program
Files\McAfee.com\MPS\mscifapp.exe
| > > /embedding
| > > O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
| > > O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
| > > O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common
| > > Files\AOL\ACS\AOLDial.exe
| > > O4 - HKLM\..\Run: [RealTray] C:\Program
Files\Real\RealPlayer\RealPlay.exe
| > > SYSTEMBOOTHIDEPLAYER
| > > O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common
| > > Files\AOL\1127817622\ee\AOLSoftware.exe
| > > O4 - HKLM\..\Run: [Pure Networks Port Magic]
| > > "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
| > > O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
| > > O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
Files\QuickTime\qttask.exe"
| > > -atboottime
| > > O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Roxio\Media
| > > Experience\DMXLauncher.exe"
| > > O4 - HKLM\..\Run: [RoxioDragToDisc] C:\Program
| > > Files\Roxio\Drag-to-Disc\DrgToDsc.exe
| > > O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP
Software
| > > Update\HPWuSchd.exe"
| > > O4 - HKLM\..\Run: [HP Component Manager] "C:\Program
| > > Files\HP\hpcoretech\hpcmpmgr.exe"
| > > O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN
Messenger\MsnMsgr.Exe"
| > > /background
| > > O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat
| > > 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
| > > O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search
&
| > > Destroy\TeaTimer.exe
| > > O4 - HKCU\..\Run: [SuperAdBlocker] C:\Program
Files\SuperAdBlocker.com\Super
| > > Ad Blocker\SAdBlock.exe
| > > O4 - Startup: PictureProject In Touch.lnk = C:\Program
| > > Files\Nikon\PictureProject In Touch\PictureProjectInTouch.exe
| > > O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program
| > > Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
| > > O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program
| > > Files\America Online 9.0b\aoltray.exe
| > > O4 - Global Startup: D-Link AirPlus G Wireless Utility.lnk = ?
| > > O4 - Global Startup: D-Link REG Utility.lnk = ?
| > > O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program
| > > Files\HP\Digital Imaging\bin\hpqtra08.exe
| > > O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
| > > Office\Office10\OSA.EXE
| > > O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program
| > > Files\Nikon\PictureProject\NkbMonitor.exe
| > > O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program
| > > Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
| > > O8 - Extra context menu item: E&xport to Microsoft Excel -
| > > res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
| > > O9 - Extra button: AOL Toolbar -
{4982D40A-C53B-4615-B15B-B5B5E98D167C} -
| > > C:\Program Files\AOL Toolbar\toolbar.dll
| > > O9 - Extra 'Tools' menuitem: AOL Toolbar -
| > > {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL
| > > Toolbar\toolbar.dll
| > > O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
| > > C:\WINDOWS\System32\Shdocvw.dll
| > > O9 - Extra button: Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} -
| > > C:\Program Files\Messenger\msmsgs.exe
| > > O9 - Extra 'Tools' menuitem: Windows Messenger -
| > > {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
| > > O12 - Plugin for .html: C:\Program Files\Netscape\Netscape
| > > Browser\PLUGINS\npTrident.dll
| > > O12 - Plugin for .spop: C:\Program Files\Internet
| > > Explorer\Plugins\NPDocBox.dll
| > > O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content
Update) -
| > > http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
| > > O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) -
| > > http://photos.walmart.com/WalmartActivia.cab
| > > O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj
| > > Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
| > > O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl
Class) -
| > >
http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1141747084644
| > > O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl
Class) -
| > >
http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1175458045265
| > > O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF}
| > > (MsnMessengerSetupDownloadControl Class) -
| > > http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
| > > O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader
Object) -
| > > http://www.popcap.com/games/popcaploader_v6.cab
| > > O16 - DPF: {FA945BB6-9D37-43FC-9B2A-AF09F56CBBF0} -
| > >
http://www.musicmatch.com/form/support/tech/diagnostics/cabs/DiagCollectionControl.cab
| > > O20 - Winlogon Notify: !SABWinLogon - C:\Program
| > > Files\SuperAdBlocker.com\Super Ad Blocker\SABWINLO.DLL
| > > O23 - Service: Atheros Configuration Service (ACS) - Unknown owner -
| > > C:\WINDOWS\System32\acs.exe
| > > O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC -
| > > C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
| > > O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown
owner -
| > > C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
| > > O23 - Service: Creative Service for CDROM Access - Creative Technology
Ltd -
| > > C:\WINDOWS\System32\CTsvcCDA.exe
| > > O23 - Service: DefWatch - Symantec Corporation - C:\Program
| > > Files\NavNT\defwatch.exe
| > > O23 - Service: DSBrokerService - Unknown owner - C:\Program
| > > Files\DellSupport\brkrsvc.exe
| > > O23 - Service: Google Updater Service (gusvc) - Google - C:\Program
| > > Files\Google\Common\Google Updater\GoogleUpdaterService.exe
| > > O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
| > > Corporation - C:\Program Files\Common
Files\InstallShield\Driver\1050\Intel
| > > 32\IDriverT.exe
| > > O23 - Service: Intel File Transfer - Intel® Corporation -
| > > C:\WINDOWS\system32\cba\xfr.exe
| > > O23 - Service: Intel PDS - Intel® Corporation -
| > > C:\WINDOWS\system32\cba\pds.exe
| > > O23 - Service: LightScribeService Direct Disc Labeling Service
| > > (LightScribeService) - Hewlett-Packard Company - C:\Program
Files\Common
| > > Files\LightScribe\LSSrvc.exe
| > > O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) -
Unknown
| > > owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
| > > O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation -
| > > C:\WINDOWS\System32\NMSSvc.exe
| > > O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) -
Symantec
| > > Corporation - C:\Program Files\NavNT\rtvscan.exe
| > > O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA
Corporation -
| > > C:\WINDOWS\system32\nvsvc32.exe
| > > O23 - Service: Pml Driver HPZ12 - HP -
C:\WINDOWS\system32\HPZipm12.exe
| > > O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program
| > > Files\Common Files\Sonic Shared\RoxioUPnPRenderer9.exe
| > > O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program
| > > Files\Common Files\Sonic Shared\RoxioUpnpService9.exe
| > > O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic
Solutions -
| > > C:\Program Files\Common Files\Roxio
Shared\9.0\SharedCOM\RoxLiveShare9.exe
| > > O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common
| > > Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
| > > O23 - Service: Super Ad Blocker Service (SABSVC) -
SuperAdBlocker.com -
| > > C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE
| > > O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program
| > > Files\Common Files\SureThing Shared\stllssvr.exe
| > > O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) -
America
| > > Online, Inc. - C:\WINDOWS\wanmpsvc.exe
| > >
| > > --
| > > End of file - 10794 bytes
| > >
| > >
| >
| > As a general rule, one should always wipe the hard drive clean and do a
| > fresh install of Windows XP and all of the applications after receiving
| > a previously owned computer. In this way, one can always be assured of
| > starting afresh and also knowingly installing all of the applications
that
| > will be used without having renmants of someone else's problems.
| >
| > In looking at the list from HiJackThis, this Dell system appears typical
| > and does include several anti-virus and anti-malware applications. But
as
| > noted by Dave, these need to be subscribed to and their definitions kept
| > current. But they may also be in conflict, such as McAfee and Norton AV
| > being both present.
| >
| > For starters, it should be possible to exercise the option from
Housecall
| > TrendMicro to remove all of the malware that has been detected. Once
this
| > has been done, remove the computer from the Internet. Elect what
anti-virus,
| > anti-malware and anti-spyware applications to keep (at least one from
each
| > class) and update. If there are better applications than those present,
then
| > acquire them. Remove the superfluous ones and duplicate services. How
many
| > adblocking services are really needed? Set up schedules for regular
anti-
| > virus, anti-malware and anti-spyware scans.
| >
| > Once the housecleaning has been performed and the security services put
| > into place, obtain and install a two-way (inbound/outbound) firewall,
such
| > as ZoneAlarm.
| >
| > If the above plus a lesson in safe Internet surfing does not solve the
| > problems, then go ahead with a clean installation.
| >

 

[Curt Christianson]

Hi Sawyer,

I realize you didn't receive a whole lot of good news in this thread
unfortunately.
The idea of "Flatten and Rebuild" in this case is sound. For a detailed
explanation of *why* this is the best route, can best be summed up in one of
the finest articles on the subject I've seen. It's written by MS-MVP Bill
Castner, and I hope you take the time to read it. The link is:

http://aumha.net/viewtopic.php?t=28580&sid=0b26253606d3ba8a184ed9e22649b164

--
HTH,
Curt

Windows Support Center
www.aumha.org
Practically Nerded,...
http://dundats.mvps.org/Index.htm

| My friend bought a computer but didn't realize that she needed to
"purchase"
| the anti-virus after it's trial period ran. They use cable internet
service.
| There was no anti-virus or firewall protection shortly after purchasing
the
| computer. Kids accessed internet and MySpace frequently. I've run Trend
| Micro and it found over 615 virus's. 2 MS Dos virus's and 1 internet
worm.
| I thought of formatting the drive and reinstalling everything, they have
| basically nothing on the computer. They are running XP Home Edition.
Any
| advice on how to clean? Should I just format and reinstall from scratch?
| Below is a report from HiJackThis:
| Logfile of Trend Micro HijackThis v2.0.2
| Scan saved at 9:34:37 PM, on 9/22/2007
| Platform: Windows XP SP2 (WinNT 5.01.2600)
| MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
| Boot mode: Normal
|
| Running processes:
| C:\WINDOWS\System32\smss.exe
| C:\WINDOWS\system32\winlogon.exe
| C:\WINDOWS\system32\services.exe
| C:\WINDOWS\system32\lsass.exe
| C:\WINDOWS\system32\svchost.exe
| C:\WINDOWS\System32\svchost.exe
| C:\WINDOWS\System32\acs.exe
| C:\WINDOWS\system32\spoolsv.exe
| C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
| C:\WINDOWS\system32\cisvc.exe
| C:\WINDOWS\System32\CTsvcCDA.exe
| C:\Program Files\NavNT\defwatch.exe
| C:\WINDOWS\system32\cba\pds.exe
| C:\Program Files\NavNT\rtvscan.exe
| C:\WINDOWS\system32\nvsvc32.exe
| C:\WINDOWS\System32\svchost.exe
| C:\WINDOWS\wanmpsvc.exe
| C:\WINDOWS\System32\MsPMSPSv.exe
| C:\WINDOWS\system32\cba\xfr.exe
| C:\WINDOWS\system32\MsgSys.EXE
| C:\WINDOWS\Explorer.EXE
| C:\Program Files\NavNT\vptray.exe
| C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
| C:\Program Files\Logitech\MouseWare\system\em_exec.exe
| C:\Program Files\Real\RealPlayer\RealPlay.exe
| C:\Program Files\Common Files\AOL\1127817622\ee\AOLSoftware.exe
| C:\Program Files\Roxio\Media Experience\DMXLauncher.exe
| C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
| C:\Program Files\HP\HP Software Update\HPWuSchd.exe
| C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
| C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
| C:\Program Files\D-Link\AirPlus G Wireless Adapter Utility\AirPlus.exe
| C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
| C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
| C:\Program Files\Nikon\PictureProject In Touch\PictureProjectInTouch.exe
| c:\program files\common
| files\aol\1127817622\ee\services\antiSpywareApp\ver2_0_32_1\AOLSP
| Scheduler.exe
| C:\WINDOWS\system32\HPZipm12.exe
| C:\WINDOWS\system32\cidaemon.exe
| C:\Program Files\Common Files\LightScribe\LSSrvc.exe
| C:\WINDOWS\System32\msiexec.exe
| C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SAdBlock.exe
| C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE
| C:\Documents and Settings\Ruby Sawyer\Desktop\HiJackThis.exe
|
| R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
| http://www.dellnet.com/
| R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
| http://home.peoplepc.com/search/
| R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
| http://www.comcast.net/home.html
| R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
| http://www.dellnet.com/
| R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
| Settings,ProxyOverride = http://localhost
| O2 - BHO: SuperAdBlockerBHO Class -
{00000000-6C30-11D8-9363-000AE6309654} -
| C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABBHO.dll
| O2 - BHO: Adobe PDF Reader Link Helper -
| {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat
| 7.0\ActiveX\AcroIEHelper.dll
| O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
| C:\PROGRA~1\SPYBOT~1\SDHelper.dll
| O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -
| C:\Program Files\AOL Toolbar\toolbar.dll
| O3 - Toolbar: Super Ad Blocker Toolbar -
| {B4B3001E-0F56-4E51-8250-BDE11547EC55} - C:\Program
| Files\SuperAdBlocker.com\Super Ad Blocker\sabtb.dll
| O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
| C:\WINDOWS\system32\NvCpl.dll,NvStartup
| O4 - HKLM\..\Run: [diagent] "C:\Program
| Files\Creative\SBLive\Diagnostics\diagent.exe" startup
| O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
| O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
| O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
| O4 - HKLM\..\Run: [MPSExe] C:\Program Files\McAfee.com\MPS\mscifapp.exe
| /embedding
| O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
| O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
| O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common
| Files\AOL\ACS\AOLDial.exe
| O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe
| SYSTEMBOOTHIDEPLAYER
| O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common
| Files\AOL\1127817622\ee\AOLSoftware.exe
| O4 - HKLM\..\Run: [Pure Networks Port Magic]
| "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
| O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
| O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
| -atboottime
| O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Roxio\Media
| Experience\DMXLauncher.exe"
| O4 - HKLM\..\Run: [RoxioDragToDisc] C:\Program
| Files\Roxio\Drag-to-Disc\DrgToDsc.exe
| O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software
| Update\HPWuSchd.exe"
| O4 - HKLM\..\Run: [HP Component Manager] "C:\Program
| Files\HP\hpcoretech\hpcmpmgr.exe"
| O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe"
| /background
| O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat
| 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
| O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search &
| Destroy\TeaTimer.exe
| O4 - HKCU\..\Run: [SuperAdBlocker] C:\Program
Files\SuperAdBlocker.com\Super
| Ad Blocker\SAdBlock.exe
| O4 - Startup: PictureProject In Touch.lnk = C:\Program
| Files\Nikon\PictureProject In Touch\PictureProjectInTouch.exe
| O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program
| Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
| O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program
| Files\America Online 9.0b\aoltray.exe
| O4 - Global Startup: D-Link AirPlus G Wireless Utility.lnk = ?
| O4 - Global Startup: D-Link REG Utility.lnk = ?
| O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program
| Files\HP\Digital Imaging\bin\hpqtra08.exe
| O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
| Office\Office10\OSA.EXE
| O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program
| Files\Nikon\PictureProject\NkbMonitor.exe
| O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program
| Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
| O8 - Extra context menu item: E&xport to Microsoft Excel -
| res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
| O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -
| C:\Program Files\AOL Toolbar\toolbar.dll
| O9 - Extra 'Tools' menuitem: AOL Toolbar -
| {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL
| Toolbar\toolbar.dll
| O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
| C:\WINDOWS\System32\Shdocvw.dll
| O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
| C:\Program Files\Messenger\msmsgs.exe
| O9 - Extra 'Tools' menuitem: Windows Messenger -
| {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
| O12 - Plugin for .html: C:\Program Files\Netscape\Netscape
| Browser\PLUGINS\npTrident.dll
| O12 - Plugin for .spop: C:\Program Files\Internet
| Explorer\Plugins\NPDocBox.dll
| O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) -
| http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
| O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) -
| http://photos.walmart.com/WalmartActivia.cab
| O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj
| Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
| O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
|
http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1141747084644
| O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
|
http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1175458045265
| O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF}
| (MsnMessengerSetupDownloadControl Class) -
| http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
| O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) -
| http://www.popcap.com/games/popcaploader_v6.cab
| O16 - DPF: {FA945BB6-9D37-43FC-9B2A-AF09F56CBBF0} -
|
http://www.musicmatch.com/form/support/tech/diagnostics/cabs/DiagCollectionControl.cab
| O20 - Winlogon Notify: !SABWinLogon - C:\Program
| Files\SuperAdBlocker.com\Super Ad Blocker\SABWINLO.DLL
| O23 - Service: Atheros Configuration Service (ACS) - Unknown owner -
| C:\WINDOWS\System32\acs.exe
| O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC -
| C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
| O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown
owner -
| C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
| O23 - Service: Creative Service for CDROM Access - Creative Technology
Ltd -
| C:\WINDOWS\System32\CTsvcCDA.exe
| O23 - Service: DefWatch - Symantec Corporation - C:\Program
| Files\NavNT\defwatch.exe
| O23 - Service: DSBrokerService - Unknown owner - C:\Program
| Files\DellSupport\brkrsvc.exe
| O23 - Service: Google Updater Service (gusvc) - Google - C:\Program
| Files\Google\Common\Google Updater\GoogleUpdaterService.exe
| O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
| Corporation - C:\Program Files\Common
Files\InstallShield\Driver\1050\Intel
| 32\IDriverT.exe
| O23 - Service: Intel File Transfer - Intel® Corporation -
| C:\WINDOWS\system32\cba\xfr.exe
| O23 - Service: Intel PDS - Intel® Corporation -
| C:\WINDOWS\system32\cba\pds.exe
| O23 - Service: LightScribeService Direct Disc Labeling Service
| (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common
| Files\LightScribe\LSSrvc.exe
| O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) -
Unknown
| owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
| O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation -
| C:\WINDOWS\System32\NMSSvc.exe
| O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) -
Symantec
| Corporation - C:\Program Files\NavNT\rtvscan.exe
| O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA
Corporation -
| C:\WINDOWS\system32\nvsvc32.exe
| O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
| O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program
| Files\Common Files\Sonic Shared\RoxioUPnPRenderer9.exe
| O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program
| Files\Common Files\Sonic Shared\RoxioUpnpService9.exe
| O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions -
| C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
| O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common
| Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
| O23 - Service: Super Ad Blocker Service (SABSVC) - SuperAdBlocker.com -
| C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE
| O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program
| Files\Common Files\SureThing Shared\stllssvr.exe
| O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America
| Online, Inc. - C:\WINDOWS\wanmpsvc.exe
|
| --
| End of file - 10794 bytes
|
|
|
|
|
|
| --
| K.Sawyer

 

[Leythos]

My friend bought a computer but didn't realize that she needed to "purchase"
the anti-virus after it's trial period ran. They use cable internet service.
There was no anti-virus or firewall protection shortly after purchasing the
computer. Kids accessed internet and MySpace frequently. I've run Trend
Micro and it found over 615 virus's.

You can't fix this, it's best to wipe and reinstall from scratch.

In general, once a machine is compromised you can't clean it - you might
think, if you're one of the EGO types, that you've cleaned it, but the
simple fact is that you can't be honestly sure that it's clean.

Do them a favor, wipe the machine in a clean network, reinstall, add AV,
enabled the firewall, created a LIMITED USER ACCOUNT, don't give them
the password to the ADMIN account (or password it), and then install
FireFox and Thunderbird.

--

Leythos
- Igitur qui desiderat pacem, praeparet bellum.
- Calling an illegal alien an "undocumented worker" is like calling a
drug dealer an "unlicensed pharmacist"
(e-mail address removed) (remove 999 for proper email address)