Outlook2003 client not receiving email, but WebAccess is receiving

[goplayoutside]

An Outlook 2003 SP2 client stopped receiving email yesterday; however, the
email is available on the WebAccess Account. We are running an exchange
server.

Also, down on the lower right hand side, where Outlook gives the status, ie.
'Connected', 'Offline', 'All folders are up to date' displays, "Waiting to
updates folders' for a longer than usual amount of time.

Even when I click on the 'Send/Receive' icon, the mailbox does not populate
with new emails. The status says, 'Waiting to update folders' then says "all
folder are up to date," but no new email appears. The exhange server has a
limit on the amount of space a user can have, but this user is way under his
limit.

I'm at a loss for how to help. Can you help?

 

[Roady [MVP]]

Tried it with a new ost-file already?

 

[goplayoutside]

I'm sorry Roady, I don't know what an ost-file is, so My answer would be No.
I have not tried it. How do I get it?

 

[goplayoutside]

So I google ost and I have taken him offline and put him back online, but
that didn't do anything either. Is that what you mean?

 

[Roady [MVP]]

The ost-file is the local cache for when Cached Exchange Mode is enabled.
Rename this file to .old when Outlook is closed. When you now start Outlook,
it will rebuild automatically.

 

[goplayoutside]

Roady,

That seems to have done the trick. Thank you very much!

 

[Roady [MVP]]

You're welcome!

Roady,

That seems to have done the trick. Thank you very much!

 

[Alykhan]

I have a new laptop with Vista Ultimate OS. I installed OUtllok 2007 and set
up exchange server settings at an offsite location. I then brought in old
..pst file and imported it in.

Now I am trying to get this outlook to sync back with the main exchange
server. It keeps getting stuck at "waiting for folder to update" and nothing
happens.

In the same office I have a desktop with Vista Business and Outlook 2007
also with the same exchange server and this works perfectly fine.

It seems this is an issue with Vista Ultimate.

I just upgraded to SP1 and still same issues.

Any thoughts or suggestions on what is wrong ?

Alykhan
(e-mail address removed)

 

[Gazzeg]

Hi there,

I have a similar problem where I have the OST not updating. I have turned
off/on Cashe mode and deleted the OST also but this is not fixed the problem.

It only downloads to a certian email/date and then stops so it is not
downloading from 31/03/08.

I have tried all I can see on the net and ran out of ideas and I'm in a new
job so not looking well on me.

Can anyone please help me on this.

King regards.
Gazz

 

[Graphic]

Roady,

What if the ost file keeps corrupting itself. Do you know what the possible
causes for this would be?

Thanks heaps for your help in advance.

Graphic