Outlook won't open

[Kathleen Orland]

If they're unchecked, then there's nothing to worry about. Are you perhaps
synching Outlook to a handheld? Using FAX software? Scanning email with
antivirus? Things like that hook into Outlook as well.

 

[Dave Logan]

Hi Kathleen

| If they're unchecked, then there's nothing to worry about. Are you perhaps
| synching Outlook to a handheld? Using FAX software? Scanning email with
| antivirus? Things like that hook into Outlook as well.

No. One of those unchecked add-ons was an anti-virus one, but my anti-virus
software is currently configured not to scan emails or to interact in any
way with Outlook, and as I say, that add-on is unchecked.

Oh dear, this seems like it's not going to be resolvable. Thanks for the
partial resolution anyway, of using safe mode - that's a million times
better than no resolution at all.

Dave

| | > Hi
| >
| > I'm using Outlook 2000. Starting today, it refuses to open. It displays
| the
| > splash screen, then hangs. No error message, it just hangs as soon as it
| > displays the splash screen. Running Detect and Repair doesn't help. I
| > suspect a corrupt registry key or profile file. Any ideas?
| >
| >
|
|

 

[Brian Tillman [MVP - Outlook]]

No. One of those unchecked add-ons was an anti-virus one, but my anti-virus
software is currently configured not to scan emails or to interact in any
way with Outlook, and as I say, that add-on is unchecked.

Even if it's disabled, if the mail scanner feature is installed, it can
interfere. Uninstall the AV program completely and reinstall it without the
mail scanning feature. Does that make a difference?

 

[Dave Logan]

'Fraid not ...

Thanks anyway.

Dave


| |
| > No. One of those unchecked add-ons was an anti-virus one, but my
anti-virus
| > software is currently configured not to scan emails or to interact in
any
| > way with Outlook, and as I say, that add-on is unchecked.
|
| Even if it's disabled, if the mail scanner feature is installed, it can
| interfere. Uninstall the AV program completely and reinstall it without
the
| mail scanning feature. Does that make a difference?
| --
| Brian Tillman [MVP-Outlook]
|

 

[wangdong]

If you want to recover your emails in your system, you can try a tool
called Advanced Outlook Repair. You can download a free demo version
at http://www.datanumen.com/aor/aor.exe . I think it is a useful
repair tool for you. It is easy to recover your PST file by using its
wizard. It is a powerful tool to recover messages, folders and other
objects from corrupt or damaged Microsoft Outlook PST files.

Detailed information about Advanced Outlook Repair can be found at
http://www.datanumen.com/aor/

Wangdong

 

[Dave Logan]

That's not my problem. Outlook opens in Safe mode, just not in normal mode;
and the PST is fine.

Dave

| If you want to recover your emails in your system, you can try a tool
| called Advanced Outlook Repair. You can download a free demo version
| at http://www.datanumen.com/aor/aor.exe . I think it is a useful
| repair tool for you. It is easy to recover your PST file by using its
| wizard. It is a powerful tool to recover messages, folders and other
| objects from corrupt or damaged Microsoft Outlook PST files.
|
| Detailed information about Advanced Outlook Repair can be found at
| http://www.datanumen.com/aor/
|
| Wangdong

 

[wangdong]

If you want to recover your emails in your system, you can try a
tool
called Advanced Outlook Repair. You can download a free demo version
at http://www.datanumen.com/aor/aor.exe . I think it is a useful
repair tool for you. It is easy to recover your PST file by using its
wizard. It is a powerful tool to recover messages, folders and other
objects from corrupt or damaged Microsoft Outlook PST files.

Detailed information about Advanced Outlook Repair can be found at
http://www.datanumen.com/aor/


Wangdong