Outlook won't open

[Guest]

Outlook 2002 will not open for one user. It says"Microsoft Outlook has
encountered a problem and needs to close. We are sorry for the
inconvenience." Keeps doing this over and over. Already tried uninstalling
Microsoft Office XP Small Business and reinstalling without any change.
Computer had not been used much in a year or so. Help.

 

[Guest]

Hi,

To start with, in the same error message check for a field which says 'Mod
Name'.
Also, you could start t/s by creating a new profile.

http://support.microsoft.com/kb/287072

Also, try opening Outlook through Start> Run> outlook /safe
Check if it works fine without closing down.

Thanks,

Mittu

 

[Guest]

There is no "Mod Name" in the error box. The same error message cmes up in
safe mode. The code in the error report is: 0x00000bb4. I don't know what you
mean by t/s but I really don't want to create a new profile and have to
migrate all the files over.

 

[Brian Tillman]

Outlook 2002 will not open for one user. It says"Microsoft Outlook has
encountered a problem and needs to close. We are sorry for the
inconvenience." Keeps doing this over and over. Already tried
uninstalling Microsoft Office XP Small Business and reinstalling
without any change. Computer had not been used much in a year or so.
Help.

Did you try creating a new mail profile?

 

[Brian Tillman]

There is no "Mod Name" in the error box. The same error message cmes
up in safe mode. The code in the error report is: 0x00000bb4. I don't
know what you mean by t/s but I really don't want to create a new
profile and have to migrate all the files over.

What makes you think you have to migrate anything when you create a new
profile?
Create the new profile and use the Data Files button on the Mail applet to
configure that profile to use the original PST. No "migration" required.

 

[Guest]

I did not - was out of town. How can I create a new profile if I can't open
Outlook?

 

[Brian Tillman]

I did not - was out of town. How can I create a new profile if I
can't open Outlook?

The Mail applet in Control Panel. You can completely configure a new
profile there, including having it use any existing PSTs and setting up the
accounts before you ever open Outlook.

 

[Guest]

Thanks. I added a new profile and deleted the existing. Outlook still giving
same error message and will not open.

 

[Brian Tillman]

Thanks. I added a new profile and deleted the existing. Outlook still
giving same error message and will not open.

I'm stumped, then. Sorry.

 

[Guest]

I gave up and took an old existing user in XP and renamed it to me,
transferrred important documents and deleted my original user. Not the best
work-around but it solved the problem. Thanks for the ideas.