Outlook won't open, even after using SCANPST.

[Chief Illiniwek]

I can't open Outlook 2007. When I try it says the file wasn't closed
correctly last time, runs a scan, and then pops up the following error
message. "Cannot start Microsoft Office Outlook. Cannot open outlook
window. The set of folders cannot be opened. Errors have been detected in
the file C: . . . Outlook.pst. Quit outlook and all mail-enabled
applications, and then use the Inbox repair tool (Scanpst.exe) to diagnose
and repair errors in the file. For more information about the Inbox repair
tool, see Help." So I tried to run the Scanpst.exe file several times, but
it only makes it to step 6 before it stops and says that there was an error
there and won't fix anything. Does anyone have any suggestions on another
step I can take?

 

[Ben M. Schorr, MVP]

You might try creating a new Outlook profile.
(http://support.microsoft.com/kb/829918) Unfortunately it's possible that
the data is unrecoverable. Can you restore it from backup?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.htm

 

[Brian Tillman]

I can't open Outlook 2007. When I try it says the file wasn't closed
correctly last time, runs a scan, and then pops up the following error
message. "Cannot start Microsoft Office Outlook. Cannot open outlook
window. The set of folders cannot be opened. Errors have been
detected in the file C: . . . Outlook.pst. Quit outlook and all
mail-enabled applications, and then use the Inbox repair tool
(Scanpst.exe) to diagnose and repair errors in the file. For more
information about the Inbox repair tool, see Help." So I tried to
run the Scanpst.exe file several times, but it only makes it to step
6 before it stops and says that there was an error there and won't
fix anything. Does anyone have any suggestions on another step I can
take?

Time to create a new PST and restore the data from the most recent known
good backup. You do create frequent backups, correct?

 

[Chief Illiniwek]

Time to create a new PST and restore the data from the most recent known
good backup. You do create frequent backups, correct?

I'm not sure if I have any backups or not, how would I find them if I did?
I'm pretty much a rookie when it comes to most of this stuff.
Thanks

 

[Brian Tillman]

I'm not sure if I have any backups or not, how would I find them if I
did?

You would know because you would have had to take steps to create them.