Outlook will not find default email folders

[Guest]

I suffered a corrupted file and I continue to get the following message when
I launch Outlook "Unable to open your default e-mail folders. An unexpected
error has occurred. MAPI was unable to load the information service
gwmsp1.dll. Be sure the service is correctly installed and configured." I
am at a loss as how to correct this since reloading the complete software
does not solve the problem. Any suggestions?

 

[Milly Staples [MVP - Outlook]]

Try a new mail profile. Control Panel->Mail Icon->Show Profiles->New.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Johnboy asked:

| I suffered a corrupted file and I continue to get the following
| message when I launch Outlook "Unable to open your default e-mail
| folders. An unexpected error has occurred. MAPI was unable to load
| the information service gwmsp1.dll. Be sure the service is correctly
| installed and configured." I am at a loss as how to correct this
| since reloading the complete software does not solve the problem.
| Any suggestions?