Outlook to Outlook Express

[Dave The Brain]

Hi!

We seem to be having major problems with Outlook's address book not
recognising emails which I know for a fact are in the address book. My
boss is blowing his top.

We have only recently moved from OE to Outlook. I'm just wondering if
it is possible/easy to transfer address book and message data back to
OE from Outlook? Can anyone help please?

Cheers
Dave

 

[Dave The Brain]

Hi!

We seem to be having major problems with Outlook's address book not
recognising emails which I know for a fact are in the address book. My
boss is blowing his top.

We have only recently moved from OE to Outlook. I'm just wondering if
it is possible/easy to transfer address book and message data back to
OE from Outlook? Can anyone help please?

Sorry, should have mentioned it is Outlook 2002 (and same for OE). Win
XP Pro.

 

[Brian Tillman]

We seem to be having major problems with Outlook's address book not
recognising emails which I know for a fact are in the address book. My
boss is blowing his top.

Has he properly enabled the Contacts folder as an address book?

We have only recently moved from OE to Outlook. I'm just wondering if
it is possible/easy to transfer address book and message data back to
OE from Outlook? Can anyone help please?

Sure. In OE, click FIle>Import>Messages, select Microsoft Outlook, and
click Next to move the messages. It's a little more complex for addresses.
You can export them as a CSV and then import that.

 

[Dave The Brain]

Has he properly enabled the Contacts folder as an address book?

Well, I've done everything to do with setting up and transferring the
data. I had a problem with the address book not being in the right
order, but managed to correct that with help from this news group. If
my boss used the actual To button, scrolled down then selected the
person, he would get the right information. The problem is he insists
on typing in the names (which are correct), then he says that they are
not being recognised.

Sure. In OE, click FIle>Import>Messages, select Microsoft Outlook, and
click Next to move the messages. It's a little more complex for addresses.
You can export them as a CSV and then import that.

Thank you. That is very good to know. I may just suggest to him we
abandon Outlook and go back to OE.

Many thanks
Dave

 

[Brian Tillman]

Well, I've done everything to do with setting up and transferring the
data. I had a problem with the address book not being in the right
order, but managed to correct that with help from this news group. If
my boss used the actual To button, scrolled down then selected the
person, he would get the right information. The problem is he insists
on typing in the names (which are correct), then he says that they are
not being recognised.

What does he do after typing the names? What does he expect to happen?

After typing a name, press CTRL-K to resolve the name. If autoresolution is
enabled, tabbing out of the To field will also attempt to resolve the name.
If he wants Outlook to suggest names as he types (using addresses he's
resolved in prior messages), he can enable that option as well.

I may just suggest to him we
abandon Outlook and go back to OE.

If all you're interested in is mail and no requirement for sharing
mailboxes, then there's little reason to use anything other than OE (or
Eudora or Thunderbird or Netscape Communicator or...).

 

[Dave The Brain]

What does he do after typing the names? What does he expect to happen?

He expects the name he typed to be recognised and the email to go off.
Instead, Outlook cannot recognise names which are in the address
book.

Another colleague has also mentioned that both she and my boss see "an
alert box" which tells them "the message could not be sent". I've not
seen this myself so do not know if it is a problem with the Outlook or
the Norton anti virus scanning the outgoing message.

After typing a name, press CTRL-K to resolve the name. If autoresolution is
enabled, tabbing out of the To field will also attempt to resolve the name.
If he wants Outlook to suggest names as he types (using addresses he's
resolved in prior messages), he can enable that option as well.

We have had auto complete on but some of the addresses it suggested
were corrupted so I turned it off. I've seen advice elsewhere about
removing the register of auto completed items and starting again. I
may consider doing this if we stick with Outlook.

If all you're interested in is mail and no requirement for sharing
mailboxes, then there's little reason to use anything other than OE (or
Eudora or Thunderbird or Netscape Communicator or...).

We cannot share emails as we have no server - just three computers
networked together.

Many thanks for your help with what has been a deeply frustrating
experience leading me to consider employment elsewhere.
Dave

 

[Brian Tillman]

He expects the name he typed to be recognised and the email to go off.
Instead, Outlook cannot recognise names which are in the address
book.

Recognized how? If he types in a full Internet address, Outlook will accept
it as-is. It will believe what he typed. If he enters a name from the GAL,
at any point he can press CTRL-K and have Outlook show him all the names in
the GAL that match. This also applies to all Contacts folders he has
enabled as address books. Can you be explicit in what he types, what he
clicks, and what he sees as oposed to what he believes he should see?

We have had auto complete on but some of the addresses it suggested
were corrupted so I turned it off. I've seen advice elsewhere about
removing the register of auto completed items and starting again. I
may consider doing this if we stick with Outlook.

CTRL-K has nothing to do with autocompletion. CTRL-K is the "Check Names"
function which attempts to resolve, not complete, the address.