Outlook requests password for outlook.pst folder

[Guest]

Hi,

Using IMAP and Outlook 2003
There are several Outlook profiles in use.

When I start Outlook it opens and requests a password for the outlook3.pst
file. When this is entered it then requests a password for connection to the
IMAP server.

It then operates normally, but why is it asking for a password for the
outlook3.pst file. It does this everytime.

Many thanks!

 

[Francine Otterson]

If there are several people using this Outlook profile then you may want to prompt you for a password.

Outlook may have been setup to do just that under Tools - Email Accounts - Change - More Settings which would prompt you for the password to login.

Then the Personal Folder itself could have also been setup with a password. File - Data Management - select folder - then Setting to check this.

Regards,

 

[Guest]

Hi Francine,

Many thanks for taking the time to reply.

There is only one person using each profile and I want and expect users to
be asked for a password when logging on to the server. But the request to
enter a password for the outlook3.pst file when starting Outlook is something
new. The lady who has been using this profile for some time would not
knowingly have added a password to the outlook3.pst file and the file was
certainly not originally setup that way. Why would Outlook suddenly start to
request a password for this file as Outlook starts?

Should I simply remove the outlook3.pst password by using: File - Data
Management - select folder and leave the 'New Password' box blank?

Best wishes

Stephen

 

[Francine Otterson]

I would suggest removing the password from the personal folder, yes. But I you will need to know the password in order to change it or remove it, I believe.

Post back if this worked or not

 

[Guest]

Hi Francine,

Yes, that did the trick.

Many thanks