Outlook opening Word - NOT!

[Charles W Davis]

A computer club member reported the inability to reply, reply to all, or
forward e-mail messages.

As a volunteer, I went to their home last evening and this is what I found,
and did.

Win XP Pro SP2 plus all updates applied. Office 2003 Small Business Edition.

When Outlook 2003 is opened, it takes forever (50 seconds). E-mail messages
are received. When attempting to send any message, whether reply, reply to
all or forward, a window opens that says something like "Opening Word as
your E-mail editor. Nothing happens. 5 - 10 minutes. Outlook is
unresponsive, and I used Task Manager to end it. Performed detect and
repair. A dll was missing. Inserted the installation disk. Repair completed
successfully.

No cigar.

The system is free of viruses and trojans, etc.

I then went to Tools> Options> Mail Format tab and unchecked Use Microsoft
Office Word 2003 to edit e-mail messages. This now allowed messages to be
sent. When the test message arrived at my place, I notice the handwriting
gif was inoperative. Which was to be expected.

I would like to be able to return and correct the problem. Any thoughts?

 

[Milly Staples [MVP - Outlook]]

What SP level is Office 2003 at? Are both Office and Windows fully patched?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

A computer club member reported the inability to reply, reply to all, or
forward e-mail messages.

As a volunteer, I went to their home last evening and this is what I found,
and did.

Win XP Pro SP2 plus all updates applied. Office 2003 Small Business Edition.

When Outlook 2003 is opened, it takes forever (50 seconds). E-mail messages
are received. When attempting to send any message, whether reply, reply to
all or forward, a window opens that says something like "Opening Word as
your E-mail editor. Nothing happens. 5 - 10 minutes. Outlook is
unresponsive, and I used Task Manager to end it. Performed detect and
repair. A dll was missing. Inserted the installation disk. Repair completed
successfully.

No cigar.

The system is free of viruses and trojans, etc.

I then went to Tools> Options> Mail Format tab and unchecked Use Microsoft
Office Word 2003 to edit e-mail messages. This now allowed messages to be
sent. When the test message arrived at my place, I notice the handwriting
gif was inoperative. Which was to be expected.

I would like to be able to return and correct the problem. Any thoughts?

 

[Charles W Davis]

Office 2003 SP2. All known patches were applied befroe I arrived on the
scene. He has installed Microsoft Update some time back. I did find one
hardware update for their new Samsung Flat Panel monitor.
"Milly Staples [MVP - Outlook]"
What SP level is Office 2003 at? Are both Office and Windows fully patched?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

A computer club member reported the inability to reply, reply to all, or
forward e-mail messages.

As a volunteer, I went to their home last evening and this is what I found,
and did.

Win XP Pro SP2 plus all updates applied. Office 2003 Small Business Edition.

When Outlook 2003 is opened, it takes forever (50 seconds). E-mail messages
are received. When attempting to send any message, whether reply, reply to
all or forward, a window opens that says something like "Opening Word as
your E-mail editor. Nothing happens. 5 - 10 minutes. Outlook is
unresponsive, and I used Task Manager to end it. Performed detect and
repair. A dll was missing. Inserted the installation disk. Repair completed
successfully.

No cigar.

The system is free of viruses and trojans, etc.

I then went to Tools> Options> Mail Format tab and unchecked Use Microsoft
Office Word 2003 to edit e-mail messages. This now allowed messages to be
sent. When the test message arrived at my place, I notice the handwriting
gif was inoperative. Which was to be expected.

I would like to be able to return and correct the problem. Any thoughts?

 

[Milly Staples [MVP - Outlook]]

2 more things to try. Try running scanpst.exe on his .pst file. If that does not work, then delete the forms cache (frmcache.dat).

Last resort - the ever popular scorched earth method - try a new mail profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

Office 2003 SP2. All known patches were applied befroe I arrived on the
scene. He has installed Microsoft Update some time back. I did find one
hardware update for their new Samsung Flat Panel monitor.
"Milly Staples [MVP - Outlook]"
What SP level is Office 2003 at? Are both Office and Windows fully patched?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

A computer club member reported the inability to reply, reply to all, or
forward e-mail messages.

As a volunteer, I went to their home last evening and this is what I found,
and did.

Win XP Pro SP2 plus all updates applied. Office 2003 Small Business Edition.

When Outlook 2003 is opened, it takes forever (50 seconds). E-mail messages
are received. When attempting to send any message, whether reply, reply to
all or forward, a window opens that says something like "Opening Word as
your E-mail editor. Nothing happens. 5 - 10 minutes. Outlook is
unresponsive, and I used Task Manager to end it. Performed detect and
repair. A dll was missing. Inserted the installation disk. Repair completed
successfully.

No cigar.

The system is free of viruses and trojans, etc.

I then went to Tools> Options> Mail Format tab and unchecked Use Microsoft
Office Word 2003 to edit e-mail messages. This now allowed messages to be
sent. When the test message arrived at my place, I notice the handwriting
gif was inoperative. Which was to be expected.

I would like to be able to return and correct the problem. Any thoughts?

 

[Charles W Davis]

Thanks Milly, I now have an appointment at 11:00 a.m. I'll let you know of
the results.
"Milly Staples [MVP - Outlook]"
2 more things to try. Try running scanpst.exe on his .pst file. If that
does not work, then delete the forms cache (frmcache.dat).

Last resort - the ever popular scorched earth method - try a new mail
profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

Office 2003 SP2. All known patches were applied befroe I arrived on the
scene. He has installed Microsoft Update some time back. I did find one
hardware update for their new Samsung Flat Panel monitor.
"Milly Staples [MVP - Outlook]"
What SP level is Office 2003 at? Are both Office and Windows fully patched?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

A computer club member reported the inability to reply, reply to all, or
forward e-mail messages.

As a volunteer, I went to their home last evening and this is what I found,
and did.

Win XP Pro SP2 plus all updates applied. Office 2003 Small Business Edition.

When Outlook 2003 is opened, it takes forever (50 seconds). E-mail messages
are received. When attempting to send any message, whether reply, reply to
all or forward, a window opens that says something like "Opening Word as
your E-mail editor. Nothing happens. 5 - 10 minutes. Outlook is
unresponsive, and I used Task Manager to end it. Performed detect and
repair. A dll was missing. Inserted the installation disk. Repair completed
successfully.

No cigar.

The system is free of viruses and trojans, etc.

I then went to Tools> Options> Mail Format tab and unchecked Use Microsoft
Office Word 2003 to edit e-mail messages. This now allowed messages to be
sent. When the test message arrived at my place, I notice the handwriting
gif was inoperative. Which was to be expected.

I would like to be able to return and correct the problem. Any thoughts?

 

[Milly Staples [MVP - Outlook]]

Thanks Charles - keep us in the loop.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

Thanks Milly, I now have an appointment at 11:00 a.m. I'll let you know of
the results.
"Milly Staples [MVP - Outlook]"
2 more things to try. Try running scanpst.exe on his .pst file. If that
does not work, then delete the forms cache (frmcache.dat).

Last resort - the ever popular scorched earth method - try a new mail
profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

Office 2003 SP2. All known patches were applied befroe I arrived on the
scene. He has installed Microsoft Update some time back. I did find one
hardware update for their new Samsung Flat Panel monitor.
"Milly Staples [MVP - Outlook]"
What SP level is Office 2003 at? Are both Office and Windows fully patched?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

A computer club member reported the inability to reply, reply to all, or
forward e-mail messages.

As a volunteer, I went to their home last evening and this is what I found,
and did.

Win XP Pro SP2 plus all updates applied. Office 2003 Small Business Edition.

When Outlook 2003 is opened, it takes forever (50 seconds). E-mail messages
are received. When attempting to send any message, whether reply, reply to
all or forward, a window opens that says something like "Opening Word as
your E-mail editor. Nothing happens. 5 - 10 minutes. Outlook is
unresponsive, and I used Task Manager to end it. Performed detect and
repair. A dll was missing. Inserted the installation disk. Repair completed
successfully.

No cigar.

The system is free of viruses and trojans, etc.

I then went to Tools> Options> Mail Format tab and unchecked Use Microsoft
Office Word 2003 to edit e-mail messages. This now allowed messages to be
sent. When the test message arrived at my place, I notice the handwriting
gif was inoperative. Which was to be expected.

I would like to be able to return and correct the problem. Any thoughts?

 

[Charles W Davis]

Milly,

I went back to the Club Member's home and ran the scanpst.exe, and deleted
the frmcache.dat, AND the frmchache.dat.000 AND ALSO the
frmcache.dat.000.000
E-mail again worked. But the computer seemed exceedingly slow. I took a look
at Defrag. It needed to be defragged, so I let it run. The member had never
defragged the disk after it was replaced 3 1/2 years ago!
Currently, all problems seem to be resolved.
Our Club member and I thank you!
Chuck
"Milly Staples [MVP - Outlook]"
Thanks Charles - keep us in the loop.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

Thanks Milly, I now have an appointment at 11:00 a.m. I'll let you know of
the results.
"Milly Staples [MVP - Outlook]"
2 more things to try. Try running scanpst.exe on his .pst file. If that
does not work, then delete the forms cache (frmcache.dat).

Last resort - the ever popular scorched earth method - try a new mail
profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

Office 2003 SP2. All known patches were applied befroe I arrived on the
scene. He has installed Microsoft Update some time back. I did find one
hardware update for their new Samsung Flat Panel monitor.
"Milly Staples [MVP - Outlook]"
What SP level is Office 2003 at? Are both Office and Windows fully patched?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

A computer club member reported the inability to reply, reply to all, or
forward e-mail messages.

As a volunteer, I went to their home last evening and this is what I found,
and did.

Win XP Pro SP2 plus all updates applied. Office 2003 Small Business Edition.

When Outlook 2003 is opened, it takes forever (50 seconds). E-mail messages
are received. When attempting to send any message, whether reply, reply to
all or forward, a window opens that says something like "Opening Word as
your E-mail editor. Nothing happens. 5 - 10 minutes. Outlook is
unresponsive, and I used Task Manager to end it. Performed detect and
repair. A dll was missing. Inserted the installation disk. Repair completed
successfully.

No cigar.

The system is free of viruses and trojans, etc.

I then went to Tools> Options> Mail Format tab and unchecked Use Microsoft
Office Word 2003 to edit e-mail messages. This now allowed messages to be
sent. When the test message arrived at my place, I notice the handwriting
gif was inoperative. Which was to be expected.

I would like to be able to return and correct the problem. Any thoughts?