Outlook link between contacts and mail

[Charlie]

A couple of weeks ago my computer failed - possibly due to virus or other
error. Through use of a boot disk, I was able to save my .pst files to
another drive. I have formated a new drive, reinstalled Windows, Office, etc.
I copied my .pst file to the new drive. Outlook now shows two Personal
Folders files, with two Contacts files, as well as a Business Contacts file
which I filled by importing from my Contacts folder. My contacts files are
all complete and contain all of the previous contact information from the
drive that failed, but I cannot access any of them from the Mail function. If
I select New from the mail window and then attempt to fill an address by
selecting To: or cc: I get a blank dialog box and cannot type anything into
it. I can, however, start from the Contacts window and initiate an email but
if I want to use multiple recipients or CC, etc. I have to then copy and
paste all of the addresses into the email form.

How can I restore the link between Mail and Contacts? Any help will be
appreciated.

 

[Russ Valentine [MVP-Outlook]]

You failed to post the method you used to connect your new installation to
your previous PST file. Had you done so correctly, you would not still have
2 PST files.
You failed to read the many posts here that tell you how to do so correctly.
Do both, then post back with any questions. In case you are unable to search
this group, I'll get you started:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

 

[Charlie]

Thank you for your reply. The references were interesting but did not solve
the problem of duplicate personal folders files. Both files are operating
together, receiving mail etc. When a new message is received or sent, it
appears in both files, and closing one is not offered as an option. This is
not a terrible problem, but presumeably uses disk space.

My main problem, that of linking my mail and contacts files have been solved
very simply by just visiting Tools - email accounts - add new directory. I
had not noticed this option when setting up my accounts. So simple, I missed
it.

I had copied my .pst files correctly; I don't know wy it came out in
duplicate.
--
Charlie

You failed to post the method you used to connect your new installation to
your previous PST file. Had you done so correctly, you would not still have
2 PST files.
You failed to read the many posts here that tell you how to do so correctly.
Do both, then post back with any questions. In case you are unable to search
this group, I'll get you started:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx
--
Russ Valentine
[MVP-Outlook]

A couple of weeks ago my computer failed - possibly due to virus or other
error. Through use of a boot disk, I was able to save my .pst files to
another drive. I have formated a new drive, reinstalled Windows, Office,
etc.
I copied my .pst file to the new drive. Outlook now shows two Personal
Folders files, with two Contacts files, as well as a Business Contacts
file
which I filled by importing from my Contacts folder. My contacts files are
all complete and contain all of the previous contact information from the
drive that failed, but I cannot access any of them from the Mail function.
If
I select New from the mail window and then attempt to fill an address by
selecting To: or cc: I get a blank dialog box and cannot type anything
into
it. I can, however, start from the Contacts window and initiate an email
but
if I want to use multiple recipients or CC, etc. I have to then copy and
paste all of the addresses into the email form.

How can I restore the link between Mail and Contacts? Any help will be
appreciated.

 

[Russ Valentine [MVP-Outlook]]

No, you did not connect your previous file correctly, and you corrupted your
Outlook profile. That's why you have duplicate files. That's also why your
Outlook Address Book could not connect to your Contacts Folder. You must
create a new profile and connect your old file properly to correct the
problem. The instructions have been posted.
--
Russ Valentine
[MVP-Outlook]

Thank you for your reply. The references were interesting but did not
solve
the problem of duplicate personal folders files. Both files are operating
together, receiving mail etc. When a new message is received or sent, it
appears in both files, and closing one is not offered as an option. This
is
not a terrible problem, but presumeably uses disk space.

My main problem, that of linking my mail and contacts files have been
solved
very simply by just visiting Tools - email accounts - add new directory. I
had not noticed this option when setting up my accounts. So simple, I
missed
it.

I had copied my .pst files correctly; I don't know wy it came out in
duplicate.
--
Charlie

You failed to post the method you used to connect your new installation
to
your previous PST file. Had you done so correctly, you would not still
have
2 PST files.
You failed to read the many posts here that tell you how to do so
correctly.
Do both, then post back with any questions. In case you are unable to
search
this group, I'll get you started:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx
--
Russ Valentine
[MVP-Outlook]

A couple of weeks ago my computer failed - possibly due to virus or
other
error. Through use of a boot disk, I was able to save my .pst files to
another drive. I have formated a new drive, reinstalled Windows,
Office,
etc.
I copied my .pst file to the new drive. Outlook now shows two Personal
Folders files, with two Contacts files, as well as a Business Contacts
file
which I filled by importing from my Contacts folder. My contacts files
are
all complete and contain all of the previous contact information from
the
drive that failed, but I cannot access any of them from the Mail
function.
If
I select New from the mail window and then attempt to fill an address
by
selecting To: or cc: I get a blank dialog box and cannot type anything
into
it. I can, however, start from the Contacts window and initiate an
email
but
if I want to use multiple recipients or CC, etc. I have to then copy
and
paste all of the addresses into the email form.

How can I restore the link between Mail and Contacts? Any help will be
appreciated.