Outlook - I've lost my files!

[Peter Brawley]

I purchased Norton anti-virus software and during the
installation I was instructed to upgrade my Internet
Explorer software. There was an upgrade file on the
Norton disk so I selected this. The Norton software works
fine, but I now find that my Outlook Express has been
upgraded to Outlook Express 6. I still have access to my
old address book, but I cannot find my email files! They
contain 5 years of important emails, so I am anxious to
find them. I have searched, but to no avail.

I would be very grateful if anyone could help.

Thanks

Peter Brawley

 

[Milly Staples [MVP - Outlook]]

This newsgroup is for support of Outlook 97, 98, 2000 & 2002 from the Office
family for Windows PCs. For Outlook Express (OE) support try posting in one
of
these newsgroups:
microsoft.public.inetexplorer.ie4.outlookexpress for OE 4.x
microsoft.public.windows.inetexplorer.ie5.outlookexpress for OE 5.x
http://support.microsoft.com/newsgr...blic.windows.inetexplorer.ie55.outlookexpress
for OE 5.5x
http://support.microsoft.com/newsgr...ublic.windows.inetexplorer.ie6_outlookexpress
for OE 6.x
http://support.microsoft.com/newsgr...;newsgroupsmicrosoft.public.internet.mail.mac
for the Macintosh version of OE
http://support.microsoft.com/newsgr...ess.mac&SLCID=US&sd=GN&id=fh;en-us;newsgroups

If those groups aren't carried on the news server that's carrying this group
try using msnews.microsoft.com (MS's public news server that's the source
for all the microsoft.public newsgroups). The links under the newsgroup
references are for use with MS's web newsreader (not exactly the best way to
post but it works for some people)

Also a good source of Outlook Express info can be found here:
http://insideoe.tomsterdam.com/


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Peter Brawley
asked:

| I purchased Norton anti-virus software and during the
| installation I was instructed to upgrade my Internet
| Explorer software. There was an upgrade file on the
| Norton disk so I selected this. The Norton software works
| fine, but I now find that my Outlook Express has been
| upgraded to Outlook Express 6. I still have access to my
| old address book, but I cannot find my email files! They
| contain 5 years of important emails, so I am anxious to
| find them. I have searched, but to no avail.
|
| I would be very grateful if anyone could help.
|
| Thanks
|
| Peter Brawley

 

[RonK]

Hi Peter,

Try the link below and follow the directions, Hopefully it will help. I
realize you did not just upgrade to XP but it might just help.

Ron


http://support.microsoft.com/default.aspx?scid=kb;EN-US;q313055