Outlook freezes when adding a new contact

[Guest]

Approximately two months ago, we purchased new computers and new software,
and are currently running Office 2003 standard. We do not have an exchange
server; our email is hosted by an outside source.

Since that time, our president has had two similar problems when adding new
contacts.

First: when he right clicks on the email address he wants to add, the pop
up box appears, but there is a pause of almost 5 seconds before you can make
a selection (add contact, properties, etc.) Not a big issue, but irritating.

Second: same scenario, but instead of just pausing, the message goes
completely white so that only the pop up box is showing, the screen flashes
and takes you back to the original message. He can then right click again on
the email address and now it will let him add the address. This is a bit
more troubling.

I ran the repair off the installation CD; ran detect and repair directly
through Outlook; and downloaded all the updates. Nothing has helped.

Can anyone help?

Thank you!

 

[Russ Valentine [MVP-Outlook]]

You aren't repairing the right things. For this kind of problem you should
first repair the Outlook data file, then create a new profile from scratch.

 

[Guest]

I have a different problem: I type in a phone number, and when I tab out of
the, the program freezes and has to be shut down. Only in the phone number
fields; the other fields are fine.

You aren't repairing the right things. For this kind of problem you should
first repair the Outlook data file, then create a new profile from scratch.
--
Russ Valentine
[MVP-Outlook]

Approximately two months ago, we purchased new computers and new software,
and are currently running Office 2003 standard. We do not have an
exchange
server; our email is hosted by an outside source.

Since that time, our president has had two similar problems when adding
new
contacts.

First: when he right clicks on the email address he wants to add, the pop
up box appears, but there is a pause of almost 5 seconds before you can
make
a selection (add contact, properties, etc.) Not a big issue, but
irritating.

Second: same scenario, but instead of just pausing, the message goes
completely white so that only the pop up box is showing, the screen
flashes
and takes you back to the original message. He can then right click again
on
the email address and now it will let him add the address. This is a
bit
more troubling.

I ran the repair off the installation CD; ran detect and repair directly
through Outlook; and downloaded all the updates. Nothing has helped.

Can anyone help?

Thank you!

 

[Russ Valentine [MVP-Outlook]]

Usually means you haven't set your dialing location correctly for your
operating system. Provide evidence that you have.
--
Russ Valentine
[MVP-Outlook]

I have a different problem: I type in a phone number, and when I tab out of
the, the program freezes and has to be shut down. Only in the phone
number
fields; the other fields are fine.

You aren't repairing the right things. For this kind of problem you
should
first repair the Outlook data file, then create a new profile from
scratch.
--
Russ Valentine
[MVP-Outlook]

Approximately two months ago, we purchased new computers and new
software,
and are currently running Office 2003 standard. We do not have an
exchange
server; our email is hosted by an outside source.

Since that time, our president has had two similar problems when adding
new
contacts.

First: when he right clicks on the email address he wants to add, the
pop
up box appears, but there is a pause of almost 5 seconds before you can
make
a selection (add contact, properties, etc.) Not a big issue, but
irritating.

Second: same scenario, but instead of just pausing, the message goes
completely white so that only the pop up box is showing, the screen
flashes
and takes you back to the original message. He can then right click
again
on
the email address and now it will let him add the address. This is a
bit
more troubling.

I ran the repair off the installation CD; ran detect and repair
directly
through Outlook; and downloaded all the updates. Nothing has helped.

Can anyone help?

Thank you!