Outlook Express

[Guest]

When I try to open my outlook express it doesn't respond. All I get is a ding
from the computer but know error message or anything. It's almost like my
outlook express doesn't exist on the hard drive. If anyone has had this
problem I would appreicate the help in fixing it.

 

[Alias]

When I try to open my outlook express it doesn't respond. All I get is a ding
from the computer but know error message or anything. It's almost like my
outlook express doesn't exist on the hard drive. If anyone has had this
problem I would appreicate the help in fixing it.

Just curious, did you install IE7 right before this problem started?

Alias

 

[Malke]

When I try to open my outlook express it doesn't respond. All I get is
a ding from the computer but know error message or anything. It's
almost like my
outlook express doesn't exist on the hard drive. If anyone has had
this problem I would appreicate the help in fixing it.

I'm sorry but there isn't any way for us to guess what is causing this
without more information from you. I would do a few things to narrow
down the troubleshooting:

1. Ask yourself The First Question Of Troubleshooting: what changed
between the time things worked and the time they didn't?

2. Ask yourself The Second Question of Windows Troubleshooting: what is
the malware/virus status of the machine? Be sure the computer is clean:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

3. After you've done the above, post your question to the Outlook
Express newsgroup where the OE experts can help you further.

microsoft.public.outlookexpress.general

Malke

 

[PA Bear]

Start here: http://www.insideoe.com/problems/errors.htm#crash

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown
your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data loss
in the future:
http://www.microsoft.com/downloads/details.aspx?FamilyID=86b68a78-f325-4a95-98c2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
OE6-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress
OE General newsgroup:
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)