Outlook does not work

[MJ Silver]

Ibought the Microsoft Outlook 2007. Installed it and it worked fine until
this week. All of a sudden it will not open. The error message refers to a
file marked Appdata under users etc but there is no such file on my computer.
I have uninstalled Office Outlook and then reinstalled it but it still will
not open. I refuse to pay microsoft £46 re queries when Outlook costs circa
£70. Obviously something is wrong with the software I was sold as otherwise
it would open when reinstalled - what should I do??? is there any thoughts??

Regards

MJ Silver

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http://www.microsoft.com/office/com...308d&dg=microsoft.public.outlook.installation

 

[Brian Tillman [MVP - Outlook]]

Ibought the Microsoft Outlook 2007. Installed it and it worked fine until
this week. All of a sudden it will not open. The error message refers to
a
file marked Appdata under users etc but there is no such file on my
computer.

You're wrong about this. It's there, but it's a hidden folder.

I have uninstalled Office Outlook and then reinstalled it but it still
will
not open. I refuse to pay microsoft £46 re queries when Outlook costs
circa
£70. Obviously something is wrong with the software I was sold as
otherwise
it would open when reinstalled - what should I do??? is there any
thoughts??

Post the exact and complete text of the error. Error messages mean
something. Keeping it a secret doesn't help.

This post is a suggestion for Microsoft,

Why did you post this as a suggestion? It's not.

 

[DL]

You would need to post the *exact wording of any err msg*
The folders under users are hidden folders
Uninstalling/reinstalling rarely cures anything, nor does that mean there is
something wrong with the cd

Your first option would be to run Office Diagnostics, from the cd
Next you search to include hidden for scanpst.exe, open it & run it against
your outlook data file, typically outlook.pst, to see if it finds/fixes any
err's

Once you've done that report back, for further steps if that doesnt fix it

 

[Roady [MVP]]

In addition to what has been said already;
If you have bought a retail copy of a Microsoft Office 2007 product, it
comes with 90 days of free Microsoft Product Support. The countdown of the
days will start when you first contacted Microsoft Product Support with a
Microsoft Office 2007 product question.