Outlook calendar won't sync with Sharp Wizard

[Guest]

I have a Sharp Wizard OZ-590A that I can't sync with Outlook on my home
computer. I can sync my telephone list and import email, but when it gets to
the calendar, it aborts communication immediately. I have reinstalled the PC
software from my organizer, and I ran scanpst.exe on my outlook file. It
found errors, but repaired them, but it still won't work. I do not have the
business contact manager installed for Outlook. I also did a total reset on
the Wizard (deleted everything) and it still doesn't work.

I've only had this Wizard a few weeks, and only synced it once before, but
it didn't give my any trouble. Since then I have installed Free RAM XP Pro
and nothing else that I can think of. The tech support at Sharp had me
restart the computer without starting any of the start menu programs, and it
still didn't work.

Someone please help -- my Wizard is useless to me since I bought it only to
sync with Outlook. Thank you!

 

[Milly Staples [MVP - Outlook]]

You will need to work with the Sharp people as synching is not something native to OUtlook.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, noone asked:

| I have a Sharp Wizard OZ-590A that I can't sync with Outlook on my
| home computer. I can sync my telephone list and import email, but
| when it gets to the calendar, it aborts communication immediately. I
| have reinstalled the PC software from my organizer, and I ran
| scanpst.exe on my outlook file. It found errors, but repaired them,
| but it still won't work. I do not have the business contact manager
| installed for Outlook. I also did a total reset on the Wizard
| (deleted everything) and it still doesn't work.
|
| I've only had this Wizard a few weeks, and only synced it once
| before, but it didn't give my any trouble. Since then I have
| installed Free RAM XP Pro and nothing else that I can think of. The
| tech support at Sharp had me restart the computer without starting
| any of the start menu programs, and it still didn't work.
|
| Someone please help -- my Wizard is useless to me since I bought it
| only to sync with Outlook. Thank you!

 

[Guest]

Thanks for your reply -- I spent an hour on the phone with them, trying all
different kinds of things. We were able to narrow down the problem to the
calendar. The Sharp tech told me I probably had some data that was causing
the sync to abort, either on the Wizard or in Outlook. I had made entries to
my schedule on both the Wizard and on Outlook since my successful sync a
couple weeks ago. I deleted all the entries (everything!) on the Wizard, and
had no luck. I ran a Detect and Repair on Outlook, and still nothing. Then
I ran scanpst.exe on my Outlook file and my Personal Folders file. It found
one or more errors in my Outlook file, but repaired them. Still nothing.

If the Sharp guy is right and there's a data problem somewhere, it has to be
in my Outlook data, because there's nothing on my Wizard now. I've read that
you need the clock on the Wizard to match the clock on the computer or you'll
have sync problems, but I've got mine matched to within one second. Is there
any other Outlook trick I can try, short of deleting all my calendar entries
from the last two weeks?

Thank you again for your help!

 

[Brian Tillman]

Thanks for your reply -- I spent an hour on the phone with them,
trying all different kinds of things. We were able to narrow down
the problem to the calendar. The Sharp tech told me I probably had
some data that was causing the sync to abort, either on the Wizard or
in Outlook. I had made entries to my schedule on both the Wizard and
on Outlook since my successful sync a couple weeks ago. I deleted
all the entries (everything!) on the Wizard, and had no luck. I ran
a Detect and Repair on Outlook, and still nothing. Then I ran
scanpst.exe on my Outlook file and my Personal Folders file. It
found one or more errors in my Outlook file, but repaired them.
Still nothing.

If I were trying to solve this for myself, I'd create a new calendar folder,
move everything in the default calendar to it, then try to sync. If that
succeeded, I'd start moving data back to the main calendar chunks at a time
to see if one chunk had a problem and, if so, try to isolate the chunk until
I knew what item was the culprit. Laborious, but it should work.

 

[Guest]

Thank you -- I'm not very computer literate, so I'm not sure how to break up
the Outlook file into parts like that. I did find a backup Outlook file that
I was able to sync, but it was from before I started using the calendar on
Outlook, so there wasn't anything to sync, really. It didn't abort, though,
so that was good. I did go back and delete some of the entries I added
recently to my Outlook calendar, but it still won't sync.

 

[Brian Tillman]

Thank you -- I'm not very computer literate, so I'm not sure how to
break up the Outlook file into parts like that.

I never said to break any file into parts. Let me be explicit.

Create a new calendar folder with File>New>Folder. Make sure you configure
it to contain calendar items. Make its root be the same root the current
calendar uses (i.e.,. not a subfodler of anything). Now, open your default
calendar and switch to a table view like By Category. Select all the items
in it with CTRL-A and then click and drag the selection to the new calendar
folder (or click Edit>Move to Folder) to move all of the items to the new
folder. Your default calendar will be empty now.

Try to sync. If it works, then open the new calendar folder, sidplay it in
a table view like By Category, click on the first item in the list, then
hold Shift and click on some item part way down the list (i.e., so you don't
select everything). Right-click and drag that selection to the default
folder, choosing Copy or click Edit>Copy to Folder. Try to sync again. If
that works, then continue on with another subset of the messages in the new
calendar folder. If it doesn't work, you know something that you copied is
causing the problem. You can empty the default calendar and go back to the
new folder, selecting a smaller group of messages to try. Eventually you'll
find the item(s) causing the problem and can either delete it or recreate it
manually. When you're all done and everything's back in the default
calendar, you can right-click the new one and choose Delete.

 

[Guest]

Thanks for your help -- I still can't get it to sync any Calendar data at all
(old or new "test" data). For some reason it'll sync when there's no data in
my Calendar.

I talked to another Sharp tech and he couldn't figure out what was going on.
He suggested I try syncing with Outlook on another computer, but I haven't
been able to do that because of technical difficulties (I think my daughter's
CD drive is dead on her laptop, so I can't download the sync software for the
organizer).

I think I'm out of options at this point, unless someone has another idea.
I'm not sure why I was able to do it a couple weeks ago with no problem, but
can't get it to do anything now.

Thanks again for all your advise!

 

[Brian Tillman]

I talked to another Sharp tech and he couldn't figure out what was
going on. He suggested I try syncing with Outlook on another
computer, but I haven't been able to do that because of technical
difficulties (I think my daughter's CD drive is dead on her laptop,
so I can't download the sync software for the organizer).

You should be able to download the software from Sharp's web site. You
don't download from a CD anyway. You install from a CD. "Download" means
to get something from the Internet.

 

[Guest]

Thanks -- will try it this weekend. Been so busy with the stuff on my
calendar that I haven't had time to mess with syncing it.