Outlook 98 problem with attachments

[JJM0926]

Having some trouble viewing an email in outlook 98 with an attachment.
I received an email from a sender with a print screen image. When I
open the email I can't see it at all, just a box with a red "x" it's
like outlook doesn't recognize it. If he manually attaches it--then I
can see it, but if he just starts a new message and does a ctrl+V to
paste the print screen into the email message body I can not view it.
I also noticed that if he uses the latter of the method by just pasting
the print screen into the body of the message I also don't get a
"paperclip" icon that signifies that there is an attachment either.
Any ideas and insights would be great. Thanks.

 

[Brian Tillman]

Having some trouble viewing an email in outlook 98 with an attachment.
I received an email from a sender with a print screen image. When I
open the email I can't see it at all, just a box with a red "x" it's
like outlook doesn't recognize it. If he manually attaches it--then I
can see it, but if he just starts a new message and does a ctrl+V to
paste the print screen into the email message body I can not view it.
I also noticed that if he uses the latter of the method by just
pasting the print screen into the body of the message I also don't
get a "paperclip" icon that signifies that there is an attachment
either. Any ideas and insights would be great. Thanks.

http://support.microsoft.com/kb/190071/en-us may apply.

 

[JJM0926]

I did take a look at the article 190071. Tried all suggestions and
still same result. The only thing he has different on his system is
that he is running IE 7. Both pc's are running Win XP SP2 with OL98
and both have the OL98 update installed. Would IE 7 have any effect on
this? The only time that I can not view is when he does a paste inside
the email message body. When he saves the print screen as a jpeg or
bitmap and then manually attaches it instead of putting it in the body
of the email then I can double click on it and view it fine. Thanks.

 

[JJM0926]

Just an update I had him uninstall IE 7, and everything worked. I can
see his sent mail with images and he can see mine with images in the
body. How would IE 7 have changed this? Thanks.

 

[Brian Tillman]

Both pc's are running Win XP SP2 with OL98
and both have the OL98 update installed. Would IE 7 have any effect
on this?

I can well imagine it might. Uninstall it and find out.

 

[JJM0926]

It was IE7. For some reason it does something with the mail format in
Outlook 98.
Not sure what it does yet, but if you use OL98 I would suggest
uninstallig IE7 if you are running OL98.