Outlook 97 Startup Problems

[Tech Support]

I have recently started using Outlook Express as my mail service with my
internet provider. They were unwilling to help me set up Outlook. In
trying to start up Outlook, I am getting the following messages:

Message one: Unable to open your default mail folders. Outlook could not
start because a location to send and receive could not be found. It goes on
to prompt me to go to my mail icon in my control panel.

Message two reads: Couldn't read your internet e-mail profile. Please exit,
delete the current profile and create a new one.

In trying to follow the instructions in the first message, I opened my
control panel and then opened my Mail & Fax Icon (MS XP Home). I am not
sure what to do next once I have opened the Mail Icon. It opens in the
services tab which has the following 3 categories below it: (two) internet
e-mail entries and an Outlook Address Book.

I am not sure of what I am suppose to be doing next.

Would anyone be willing to help out please?

 

[Jocelyn Fiorello [MVP - Outlook]]

I would remove the two internet e-mail entries from the Services list and
re-add one of them. If you have trouble doing this, you may need to
download and install the Internet Mail Enhancement Patch for Outlook 97.
The following article will help with this:

http://www.slipstick.com/addins/services/imep.htm

Next, you need to create a .PST file. In Control Panel | Mail, add the
Personal Folders service to your profile -- click the Add button and follow
the prompts.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
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