Outlook 97 on Win 98 SE Crash on Open / address book / messages

[Mr. Pig]

Some of this may be OT, but please help if you can w/ the outlook
part...thanks

3 Questions
(Office 97 on a Win 98 SE OS)
A friend of mine was suddenly having an issue with Word crashing before open
after displaying a message of type...

'WINWORD caused an invalid page fault in
module WINWORD.EXE at ...'

I felt thier best option was to remove and reinstall office, since I didn't
have time to research the problem initially. They did so...it didn't solve
the problem.

I noticed that after uninstalling a second time, the Program Files\Microsoft
Office folder with all the files & sub directories remained on the system
(even though I had just uninstalled), so I deleted them manually, and
reinstalled.

Now in addition to the original problem with Word, Outlook throws an error
that it couldn't find frmrdrct.dll, then throws a page fault error of its
own, and wont open.

Powerpoint and Excel seem to work fine.

So here are the 3 questions:

1) How do I solve the page fault problems? Any suggestions besides
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm (which looks
promising but I have yet to try)

2) I forgot to mention they needed to back up thier Outlook address book?
Any way to recover it? Is it stored elsewhere on disk outside of the Office
folders?

3) Can I still recover thier mail folders? They should be *.dbx files
somewhere under the windows system folder right?

Mr. Pig
'bout ta wigg'

 

[frass]

one thing I would try for sure is to rename the
normal.dot file on the computer in question. The file is
a template file that most MS programs use. Rename it
anything and then reopen word. The file is dynamically
recreated. If the file does not recreate the the error
must occur prior to that function. Outlook may have
backed itsekf up. Best bet here is to do a search for
*.pst This is the outlook backup file and generally
contains the mailboxes and the addy book. Best way to
test it is to restore it to a machine that isn't using
outlook but has it loaded. Also pay special attention to
the *.pst file date and make sure it is somewhat current.
Hope this helps Frass