Outlook 2K contacts as address book showing blank

[Guest]

I have a PC running Win 2K and Office/Outlook 2K and the contacts are no
longer displaying as an address book. It appears that Outlook is seeing the
contacts but is not showing them in the address book window correctly. When
the address book is opened and contacts selected the window where they should
be listed is blank white, however the scroll bar on the right is small and
pulled all the way to the bottom of the bar. It can be moved up and down but
nothing ever appears in the window. The contacts display fine in both the
contacts window and through OWA.

I have tried the following without any change:
-Removed the OAB setting from the contacts and re-added it.
-Removed the OAB service and reinstalled it verifying that the contacts OAB
box is checked.
-Created a new Outlook profile and once again verified the OAB settings.

I have added an old pab that was originally used to create the contacts
listing and the addresses show correctly in the address book. I have not yet
tried exporting the contacts, deleting the entire contents and importing them
back. This mailbox does have wireless synch via a RIM server to a blackberry
handheld that is aynching and displaying contacts correctly.

Is it possible that there is a corrupt entry in the contacts that is causing
everything else to be blanked out in the address book or anything else that I
could be missing?

Thanks.

 

[Russ Valentine [MVP-Outlook]]

Either you are not displaying the correct Contacts Folder in the address
book or that folder's Contacts do not have valid, resolved electronic
addresses. Make sure you are displaying the correct Contact Folder in the
Address Book view. Create a new Contact from scratch in that folder and make
sure its electronic address resolves. See if that Contact appears.

 

[Guest]

Thanks Russ. I have verified that 90% of the contacts have resolved email
addresses and have also tried adding my own email from the GAL with the
resolved email address. None of the addresses show up at all, it is the same
result: a blank window with an active scroll bar. I think I am going to try
exporting them all, clearing the contacts folder and then importing them back
in.

Either you are not displaying the correct Contacts Folder in the address
book or that folder's Contacts do not have valid, resolved electronic
addresses. Make sure you are displaying the correct Contact Folder in the
Address Book view. Create a new Contact from scratch in that folder and make
sure its electronic address resolves. See if that Contact appears.
--
Russ Valentine
[MVP-Outlook]

I have a PC running Win 2K and Office/Outlook 2K and the contacts are no
longer displaying as an address book. It appears that Outlook is seeing
the
contacts but is not showing them in the address book window correctly.
When
the address book is opened and contacts selected the window where they
should
be listed is blank white, however the scroll bar on the right is small and
pulled all the way to the bottom of the bar. It can be moved up and down
but
nothing ever appears in the window. The contacts display fine in both the
contacts window and through OWA.

I have tried the following without any change:
-Removed the OAB setting from the contacts and re-added it.
-Removed the OAB service and reinstalled it verifying that the contacts
OAB
box is checked.
-Created a new Outlook profile and once again verified the OAB settings.

I have added an old pab that was originally used to create the contacts
listing and the addresses show correctly in the address book. I have not
yet
tried exporting the contacts, deleting the entire contents and importing
them
back. This mailbox does have wireless synch via a RIM server to a
blackberry
handheld that is aynching and displaying contacts correctly.

Is it possible that there is a corrupt entry in the contacts that is
causing
everything else to be blanked out in the address book or anything else
that I
could be missing?

Thanks.

 

[Russ Valentine [MVP-Outlook]]

I would do anything but that. The most certain way to corrupt your data
beyond repair is to export and import it. Outlook data cannot survive that.
I doubt you even have an Outlook issue here. Now that you've finally
mentioned that you are running against Exchange, you should post this to an
Exchange group and be sure to mention your Exchange version and the fact
that you are running an Outlook version that is many years out of support.
It would have been nice of you to have mentioned that in the first place so
that those of us in the end user groups could have left this post alone and
spent our time more productively.
--
Russ Valentine
[MVP-Outlook]

Thanks Russ. I have verified that 90% of the contacts have resolved email
addresses and have also tried adding my own email from the GAL with the
resolved email address. None of the addresses show up at all, it is the
same
result: a blank window with an active scroll bar. I think I am going to
try
exporting them all, clearing the contacts folder and then importing them
back
in.

Either you are not displaying the correct Contacts Folder in the address
book or that folder's Contacts do not have valid, resolved electronic
addresses. Make sure you are displaying the correct Contact Folder in the
Address Book view. Create a new Contact from scratch in that folder and
make
sure its electronic address resolves. See if that Contact appears.
--
Russ Valentine
[MVP-Outlook]

I have a PC running Win 2K and Office/Outlook 2K and the contacts are no
longer displaying as an address book. It appears that Outlook is
seeing
the
contacts but is not showing them in the address book window correctly.
When
the address book is opened and contacts selected the window where they
should
be listed is blank white, however the scroll bar on the right is small
and
pulled all the way to the bottom of the bar. It can be moved up and
down
but
nothing ever appears in the window. The contacts display fine in both
the
contacts window and through OWA.

I have tried the following without any change:
-Removed the OAB setting from the contacts and re-added it.
-Removed the OAB service and reinstalled it verifying that the contacts
OAB
box is checked.
-Created a new Outlook profile and once again verified the OAB
settings.

I have added an old pab that was originally used to create the contacts
listing and the addresses show correctly in the address book. I have
not
yet
tried exporting the contacts, deleting the entire contents and
importing
them
back. This mailbox does have wireless synch via a RIM server to a
blackberry
handheld that is aynching and displaying contacts correctly.

Is it possible that there is a corrupt entry in the contacts that is
causing
everything else to be blanked out in the address book or anything else
that I
could be missing?

Thanks.