Outlook 2007 To field not caching recipients

[mdlister]

Afternoon, i have a user that has pointed out something that does not
work for them but for everyone else it does and i have never really
paid much attention to it.

When the user enters a name in the to field and clicks send it resolves
the name from the address list and sends the email.
The next time the user goes to type the name again it lists the
addresses that are similar that have been typed in. which is what you
expect but when the user closes outlook down and then opens it again
and goes to compose an email to a user he has sent an email before it
does not give you the drop down list to select the name.

I have tried this on my pc and others and the result is the same i type
a name in of someone i have never emailed before, resolve it using the
check name and then close the email then open a new email and start
typin the name again and it remembers and appears.

I have checked a few forums and the best i got was Tools > Options >
E-Mail Options > Advanced Email Options > Enable Tick box Suggest names
while composing To. This was already enabled, anyone know anything else
about this setting where the list is remembered from if its a file on
the PC or a registry setting or if its something silmpliar than that?

I could re-create the users exchange profile to see if that fixes it
but i'd rather do that as a last resort if i can't find out about the
files or registry settings?

Thanks in advance for reading

 

[Nikki Peterson]

Best guess, the client is typing the name, hitting send, and it never
hits the cache cuz they haven't resolved it to anything.

For frequently used names, you can set a nickname that Outlook will
automatically resolve to the full address.Here's how to set up
a nickname:

- Start a new message.
- Type the text you want to use for the nickname into the To box.
- Fill in the subject and start typing a message.
- When you see the name in the To box underlined with a red squiggle,
right-click on the name. You'll see a choice of matching names from
your address book. Choose the one you want to use or click
More Names to get other choices.

Next time you want to send a message to that person, just type in the
text from Step 2 again. Outlook will automatically get the address for
you and will underline the full name in a dashed green line to highlight
that auto-resolution did its job.

Steps copied from SlipStick:
Address Auto-Resolution vs. Auto-Complete
http://www.slipstick.com/emo/2000/up001108.htm#autocomplete

Nikki


Afternoon, i have a user that has pointed out something that does not
work for them but for everyone else it does and i have never really
paid much attention to it.

When the user enters a name in the to field and clicks send it resolves
the name from the address list and sends the email.
The next time the user goes to type the name again it lists the
addresses that are similar that have been typed in. which is what you
expect but when the user closes outlook down and then opens it again
and goes to compose an email to a user he has sent an email before it
does not give you the drop down list to select the name.

I have tried this on my pc and others and the result is the same i type
a name in of someone i have never emailed before, resolve it using the
check name and then close the email then open a new email and start
typin the name again and it remembers and appears.

I have checked a few forums and the best i got was Tools > Options >
E-Mail Options > Advanced Email Options > Enable Tick box Suggest names
while composing To. This was already enabled, anyone know anything else
about this setting where the list is remembered from if its a file on
the PC or a registry setting or if its something silmpliar than that?

I could re-create the users exchange profile to see if that fixes it
but i'd rather do that as a last resort if i can't find out about the
files or registry settings?

Thanks in advance for reading

 

[Russ Valentine [MVP-Outlook]]

My best guess is different. I suspect the Outlook profile is no longer
writing to the autocompletion cache. Autoresolution probably isn't even in
play here since it isn't even invoked unless autocompletion has no matches.
It usually requires creating a new profile to get autocompletion working
again, then the cache will have to be repopulated.

 

[Diane Poremsky [MVP]]

When the cache doesn't save on close it means either the profile is corrupt
or outlook is not closing completely. See
http://www.slipstick.com/problems/nicknamecache.asp

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

 

[mdlister]

Thanks all for your quick responses, i have downloaded a tool that will
allow me to have a look inside the users .nk2 files if they have any
and if not i will recreate there outlook profile.

I will update later today with my success :