Outlook 2007 stops acquiring data from Exchange

[Guest]

A week ago I noticed that Outlook 2007 on an old desktop in a guest
room no longer was downloading any data from the Exchange server at
work. I have tried absolutely everything I can think of but nothing
seems to change this. Meanwhile, three other computers at home (we
have a site-license arrangement which allows us to use Office on our
home computers) with Outlook 2007 are having no problems at all with
my Outlook account.

Here is what I have tried so far:
1. Deleting the .ost file. Outlook acquires a few thousand kilobytes
of data and then simply stops. The last entry in event viewer is an
information entry which says:

“The store C:\WINNT\Profiles\Administrator.000\Local Settings
\Application Data\Microsoft\Outlook\outlook.ost is being re-pushed to
the indexer for the following reason: Index reset, re-push entire
store.”

2. Completely removing my antivirus program temporarily.
3. Restoring the system partition from an image taken a few weeks ago
when Outlook was working fine on this machine.
4. Purchase RegCure and “clean out” the registry with it.
5. Installing Office SP2.

Nothing I have done, not even going back to an image from a time when
everything was working well in Outlook, has any effect on this
behavior.

Does anyone have any ideas about what is going on and how to fix it—or
at least how to troubleshoot this problem?

Thanks in advance!

 

[Guest]

A week ago I noticed that Outlook 2007 on an old desktop in a guest
room no longer was downloading any data from the Exchange server at
work. I have tried absolutely everything I can think of but nothing

....

One other thing that I did was to run Malwarebytes to check for any
malwarethat might have slipped through my anti-virus program (AVG
commercial).

 

[Guest]

...

One other thing that I did was to run Malwarebytes to check for any
malwarethat might have slipped through my anti-virus program (AVG
commercial).

Subsequent Outlook event in Event Viewer: outlook.ost has detected a
catalog checkpoint.

 

[Guest]

Subsequent Outlook event in Event Viewer: outlook.ost has detected a
catalog checkpoint.

 

[Guest]

Here is what I have tried since I wrote the original posting:

1. Removing key Outlook files as per http://www.slipstick.com/outlook/ol2007/slow.htm
2. removing Outlook after going back to my original image of the
system partition and then reinstalling Outlook—original settings and
files survive;
3. removing the whole 2007 Office suite and reinstalling—original
settings and files survive;
4. using a couple of different commercial uninstallers to try to get
rid of everything associated with Outlook—original settings and files
survive;
5. using the same commercial and it's dollars to try to get rid of
everything associated with the Office 2007 suite—original settings and
files survive;

So is there any hope short of reinstalling the system from scratch?

 

[Brian Tillman [MVP - Outlook]]

1. Removing key Outlook files as per
http://www.slipstick.com/outlook/ol2007/slow.htm
2. removing Outlook after going back to my original image of the
system partition and then reinstalling Outlook—original settings and
files survive;

The settings and files aren't affected by uninstall and reinstall, just like
uninstalling Word won't delete any DOC files on your hard drive. The data
files for Outlook remain on your hard drive and the settings contained in the
mail profile in the registry also remain. Reinstalling Outlook will simply
reuse the data and settings.

So is there any hope short of reinstalling the system from scratch?

Start with a new mail profile. Control Panel's Mail applet is the place for
that.
http://www.howto-outlook.com/howto/newprofile.htm

 

[Guest]

The settings and files aren't affected by uninstall and reinstall, just like
uninstalling Word won't delete any DOC files on your hard drive.  The data
files for Outlook remain on your hard drive and the settings contained inthe
mail profile in the registry also remain.  Reinstalling Outlook will simply
reuse the data and settings.


Start with a new mail profile.  Control Panel's Mail applet is the place for
that.http://www.howto-outlook.com/howto/newprofile.htm

Hmm--come to think of it, I tried that once too but I'll try again.
Thanks!

 

[Guest]

Hmm--come to think of it, I tried that once too but I'll try again.
Thanks!

I tried again but no luck—it still keeps continually “requesting data
from the server” but never actually starts syncing after the first few
thousand kB. Network activity in task manager shows virtually no
network activity.

I did find one rather interesting but apparently unrelated thing
however. I checked add-ins against add-ins in my other machines where
Outlook is working fine—nothing in Outlook in the machine where it
won't work, however, that isn't in the other machines. I also checked
the “Exchange Extensions” list and found that everything in "Add-In
Manager” Had Somehow come unchecked. I rechecked them but it made no
difference.

How unbelievably frustrating!

 

[Guest]

Hmm--come to think of it, I tried that once too but I'll try again.
Thanks!

I tried again but no luck—it still keeps continually “requesting data
from the server” but never actually starts syncing after the first few
thousand kB. Network activity in task manager shows virtually no
network activity.

I did find one rather interesting but apparently unrelated thing
however. I checked add-ins against add-ins in my other machines where
Outlook is working fine—nothing in Outlook in the machine where it
won't work, however, that isn't in the other machines. I also checked
the “Exchange Extensions” list and found that everything in "Add-In
Manager” Had Somehow come unchecked. I rechecked them but it made no
difference.

How unbelievably frustrating!

 

[Guest]

Hmm--come to think of it, I tried that once too but I'll try again.
Thanks!

I tried again but no luck—it still keeps continually “requesting data
from the server” but never actually starts syncing after the first few
thousand kB. Network activity in task manager shows virtually no
network activity.

I did find one rather interesting but apparently unrelated thing
however. I checked add-ins against add-ins in my other machines where
Outlook is working fine—nothing in Outlook in the machine where it
won't work, however, that isn't in the other machines. I also checked
the “Exchange Extensions” list and found that everything in "Add-In
Manager” Had Somehow come unchecked. I rechecked them but it made no
difference.

How unbelievably frustrating!

 

[Guest]

I tried again but no luck—it still keeps continually “requesting data
from the server” but never actually starts syncing after the first few
thousand kB. Network activity in task manager shows virtually no
network activity.

I did find one rather interesting but apparently unrelated thing
however. I checked add-ins against add-ins in my other machines where
Outlook is working fine—nothing in Outlook in the machine where it
won't work, however, that isn't in the other machines. I also checked
the “Exchange Extensions” list and found that everything in "Add-In
Manager” Had Somehow come unchecked. I rechecked them but it made no
difference.

How unbelievably frustrating!

Please excuse the double post—I have no idea why my machine is doing
that at the moment!

 

[Guest]

I tried again but no luck—it still keeps continually “requesting data
from the server” but never actually starts syncing after the first few
thousand kB. Network activity in task manager shows virtually no
network activity.

I did find one rather interesting but apparently unrelated thing
however. I checked add-ins against add-ins in my other machines where
Outlook is working fine—nothing in Outlook in the machine where it
won't work, however, that isn't in the other machines. I also checked
the “Exchange Extensions” list and found that everything in "Add-In
Manager” Had Somehow come unchecked. I rechecked them but it made no
difference.

How unbelievably frustrating!

Please excuse the double post—I have no idea why my machine is doing
that at the moment!

 

[Guest]

I tried again but no luck—it still keeps continually “requesting data
from the server” but never actually starts syncing after the first few
thousand kB. Network activity in task manager shows virtually no
network activity.

I did find one rather interesting but apparently unrelated thing
however. I checked add-ins against add-ins in my other machines where
Outlook is working fine—nothing in Outlook in the machine where it
won't work, however, that isn't in the other machines. I also checked
the “Exchange Extensions” list and found that everything in "Add-In
Manager” Had Somehow come unchecked. I rechecked them but it made no
difference.

How unbelievably frustrating!

Please excuse the double post—I have no idea why my machine is doing
that at the moment!

 

[Guest]

On Jul 23, 1:57 pm, "Brian Tillman [MVP - Outlook]"

1. Removing key Outlook files as per
http://www.slipstick.com/outlook/ol2007/slow.htm
2. removing Outlook after going back to my original image of the
system partition and then reinstalling Outlook—original settings and
files survive;
The settings and files aren't affected by uninstall and reinstall, just like
uninstalling Word won't delete any DOC files on your hard drive.  The data
files for Outlook remain on your hard drive and the settings contained in the
mail profile in the registry also remain.  Reinstalling Outlook will simply
reuse the data and settings.
So is there any hope short of reinstalling the system from scratch?
Start with a new mail profile.  Control Panel's Mail applet is the place for
that.http://www.howto-outlook.com/howto/newprofile.htm

I tried again but no luck—it still keeps continually “requesting data
from the server” but never actually starts syncing after the first few
thousand kB. Network activity in task manager shows virtually no
network activity.

I did find one rather interesting but apparently unrelated thing
however. I checked add-ins against add-ins in my other machines where
Outlook is working fine—nothing in Outlook in the machine where it
won't work, however, that isn't in the other machines. I also checked
the “Exchange Extensions” list and found that everything in "Add-In
Manager” Had Somehow come unchecked. I rechecked them but it made no
difference.

How unbelievably frustrating!

Please excuse the double post—I have no idea why my machine is doing
that at the moment!

I have not mentioned that connection to our Exchange server is via
VPN. Everything, however, seems to be working fine with VPN on the
machine in question—except, of course, Outlook.

 

[Guest]

On Jul 23, 1:57 pm, "Brian Tillman [MVP - Outlook]"

1. Removing key Outlook files as per
http://www.slipstick.com/outlook/ol2007/slow.htm
2. removing Outlook after going back to my original image of the
system partition and then reinstalling Outlook—original settings and
files survive;
The settings and files aren't affected by uninstall and reinstall, just like
uninstalling Word won't delete any DOC files on your hard drive.  The data
files for Outlook remain on your hard drive and the settings contained in the
mail profile in the registry also remain.  Reinstalling Outlook will simply
reuse the data and settings.
So is there any hope short of reinstalling the system from scratch?
Start with a new mail profile.  Control Panel's Mail applet is the place for
that.http://www.howto-outlook.com/howto/newprofile.htm

I tried again but no luck—it still keeps continually “requesting data
from the server” but never actually starts syncing after the first few
thousand kB. Network activity in task manager shows virtually no
network activity.

I did find one rather interesting but apparently unrelated thing
however. I checked add-ins against add-ins in my other machines where
Outlook is working fine—nothing in Outlook in the machine where it
won't work, however, that isn't in the other machines. I also checked
the “Exchange Extensions” list and found that everything in "Add-In
Manager” Had Somehow come unchecked. I rechecked them but it made no
difference.

How unbelievably frustrating!

Please excuse the double post—I have no idea why my machine is doing
that at the moment!

I have not mentioned that connection to our Exchange server is via
VPN. Everything, however, seems to be working fine with VPN on the
machine in question—except, of course, Outlook.

 

[Guest]

On Jul 23, 1:57 pm, "Brian Tillman [MVP - Outlook]"

1. Removing key Outlook files as per
http://www.slipstick.com/outlook/ol2007/slow.htm
2. removing Outlook after going back to my original image of the
system partition and then reinstalling Outlook—original settings and
files survive;
The settings and files aren't affected by uninstall and reinstall, just like
uninstalling Word won't delete any DOC files on your hard drive.  The data
files for Outlook remain on your hard drive and the settings contained in the
mail profile in the registry also remain.  Reinstalling Outlook will simply
reuse the data and settings.
So is there any hope short of reinstalling the system from scratch?
Start with a new mail profile.  Control Panel's Mail applet is the place for
that.http://www.howto-outlook.com/howto/newprofile.htm

I tried again but no luck—it still keeps continually “requesting data
from the server” but never actually starts syncing after the first few
thousand kB. Network activity in task manager shows virtually no
network activity.

I did find one rather interesting but apparently unrelated thing
however. I checked add-ins against add-ins in my other machines where
Outlook is working fine—nothing in Outlook in the machine where it
won't work, however, that isn't in the other machines. I also checked
the “Exchange Extensions” list and found that everything in "Add-In
Manager” Had Somehow come unchecked. I rechecked them but it made no
difference.

How unbelievably frustrating!

Please excuse the double post—I have no idea why my machine is doing
that at the moment!

I have not mentioned that connection to our Exchange server is via
VPN. Everything, however, seems to be working fine with VPN on the
machine in question—except, of course, Outlook.