outlook 2007 stopped opening

[sandy]

I have just installed xp service pack 3, uninstalled Norton and installed
avira anti virus and outpost firewall. Now when I try to open outlook it just
hangs. I can open it in safe mode and eveyrhing works fine. Word and other
office apps are working fine. outlook shows up in taskmanager and if I try to
end the task it says it cant because its waiting for a response from me. I
have run office diagnostics twice. Any ideas?

 

[DL]

Safe mode?
Do you mean Outlook Safe mode or Windows Safe Mode
In any case its likely caused by either Norton not being totally removed or
your new AV & firewall not configuring correctly.
Uninstall both Avira & Outpost, clear temp files & reboot
Does it work now, after again running Diagnostics?
Maybe also see Norton site for the utility to completely remove your version
of Norton

 

[sandy]

I mean outlook safe mode. i downloaded the norton removal tool from
majorgeeks but I cant get that program to run. I am reinstalling norton and
will then use their online help to carry out an uninstall. I'll look into the
configs on the av and firewall too. Thanks

 

[DL]

You need to first uninstall the new AV & Firewall, then reboot
The removal tool for Norton is available from www.symantec.com and is
specific to the version of Norton previously installed, and not from a
shareware site

 

[sandy]

I have uninstalled outpost and antivir and downloaded the norton remover from
their site and ran it twice with a reboot between and ran ccleaner. Outlook
still wont open. When I end the program from task manager it says it cant end
it coz its waiting for a response from me. Could it be a conflict with
service pack 3?

 

[DL]

Does outlook still open in safe mode, and if so is that Outlook safe mode or
windows safe mode?

 

[sandy]

Yes it will still open in outlook safe mode. Word , excel etc are all working
normaly so i think the office 2007 instal is still ok.

 

[DL]

If outlook runs fine in Safe Mode, it means you still have a problem with an
Add-in or other third party tool
Within Outlook, Options check Trust Centre for the add-ins listed.

 

[sandy]

active add ins listed are:
MS Exchange unified messaging
MS Office groove proxy for outlook add in
MS Office sharepoint Server colleague Import add in
MS Outlook Mobile service
Onenote notes about outlook items
Windows search e maile Indexer

Only trusted publisher is Microsoft

Privacy - only "search ms office online for help content" is ticked

E mail - only "send clear text signed meesage" and Allow script in public
folders" ticked

Attachement habdling - nothiong ticked

Auto download - everything ticked

Macro - only "warnings for signed macros" checked

prog access - only "warn me about suspicious activity when av is inactice"
checked

Is it something to do with these settings? I am not aware of changing
anything in here prior to the problem arising.

 

[DL]

There doesnt appear anything untoward there, though you could try disableing
Windows Search.
Are any disabled addins shown?

 

[sandy]

Nothing disabled but MS access outlook add in for data collection and
publishing and MS VBA for outlook add in are listed under inactive. Do I
actually need these add ins running? What is the downside to running outlook
in outlook safe mode is eveything works?

 

[DL]

Run in safe mode simply means no addins are available

 

[sandy]

Thanks for your help on this DL. realistically, can you see a way around this
or will I just have to settle for safe mode? Does anyone else have anything
to contribute at all?

 

[DL]

From your details of add-ins, and there being no disabled ones, I frankly
cannot see whats causing this

As a rather tedious process you could try msconfig, disable all startups,
reboot, accepting the prompt. Then test Outlook again in normal mode
If outlook now functions correctly, then in msconfig, re enable a batch of
startups, reboot, accept prompt & retest
If Outlook still OK its basicaly enableing a batch again & retesting, untill
you find the batch causing OL to fall over - its then a process of
illimination

 

[sandy]

tried disabling all start ups in msconfig. outlook still wouldnt open
normally. When I then opened msconfig again a startup item called nvcpl was
ticked again (command is RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,Nvstartup). Further investigation looks like
this is a worm? It is not running in processes though. I've not been having
any shutting down problems. do i need to worry about nvcpl?

I also found wdfmrg.exe running in processes. Could these be causing the
issue/s? Any tips on how to completely eradicate them? I though AV was
supposed to take care of this!

 

[Brian Tillman [MVP - Outlook]]

tried disabling all start ups in msconfig. outlook still wouldnt open
normally. When I then opened msconfig again a startup item called nvcpl
was
ticked again (command is RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,Nvstartup). Further investigation looks like
this is a worm? It is not running in processes though. I've not been
having
any shutting down problems. do i need to worry about nvcpl?

I believe that's the control for an Nvidia graphics card. I should think
you'd want to allow it to run.

I also found wdfmrg.exe running in processes.

This, however, is a virus. See this:
http://www.sophosantivirus.com/security/analyses/w32sdbotzn.html

Could these be causing the
issue/s? Any tips on how to completely eradicate them? I though AV was
supposed to take care of this!

The former won't, but who knows what the latter will do. Not all AVs can
detect every infection.