Outlook 2007 Scheduling Resources

[Guest]

When my Oulook 2007 users try to schedule a resource they get an error stating:

"The operation failed. Cannot directly book a resource for this meeting."

The same users can schedule resources if the use Office XP.

 

[Leon Hao [MSFT]]

Hi,

As we have not received any reports regarding this error yet, would you
please help us collect more information first?

* Information Collection
=================

1. Tell me the detailed steps about how this user schedules a resource.
2. Have you customized the settings in Resource Scheduling dialogue box?
(Tools>Options>Calendar Options>Resource Scheduling)
3. Take a screenshot on the error message and send it to me.
** To take a screenshot
---------------------
1. When this error message appears, press PrScrn key on your keyboard.
2. Type ¡°mspaint¡± (without the quotation marks) in Start>Run box and
click OK.
3. Click Edit>Paste to paste the screenshot.
4. Save it as JPEG file type and send it as Email attachment.
---------------------

You can directly send the screenshot to me: <[email protected]>

Meanwhile, you can try the following tests:

* Test 1: Outlook Safe Mode
=====================
Outlook Safe Mode can narrow down issues which are caused by any
extensions, corrupted resources, files, registries, or templates.

1. Click Start | Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks)
Notes: There is a space character between Outlook and the forward slash (/).
3. Click OK.

* Test 2: Create a new profile
=====================

If this issue persists, I suggest that we create a new Outlook profile. A
new profile is a new environment for us to use Outlook. To create a new
profile is only for a test to see if the problem is related to the corrupt
profile of Outlook. Creating a new profile will not do any damage to the
old profile. Please refer to the following article to create a new profile
in Outlook.

829918 How to create a new e-mail profile in Outlook 2007 and in Outlook
2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;829918


Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
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[Guest]

I sent the screen captures you requested to your e-mail address. Have you
received those?

 

[Leon Hao [MSFT]]

Hi,

Sorry for this delayed response due to the weekend.

First I would like to confirm with you if you have tried my tests in my
previous response. If you do, please tell me the results. For your
convenience, I have also outlined the tests below:

# Test 1: Outlook Safe Mode
# Test 2: Create a new profile

This can help narrow down the issue.

Meanwhile, I have done some further research regarding the error message
you have sent, and found this you may be interested in:

* SYMPTOMS
==========

If a manager that permits delegate access to their calendars tries to
modify a meeting that a delegate created with a direct book resource, the
manager may receive this error message.

* CAUSE
=======

If the delegate has Owner permissions to the Calendar folder, these
permissions are not inherited by the resource mailboxes. When the delegate
directly books an appointment to the resource mailbox on behalf of the
manager, the delegate has become the owner of the appointment item, not the
manager. The delegate is the owner for the items that direct book to the
resource mailbox even though the appointment item displays the manager as
the meeting organizer.

* WORKAROUND
=============

Use one of the following methods to work around this problem:

1. Set up a delegate account that automatically responds to meeting
requests that come to resource mailboxes. With this option, Microsoft
Outlook remains logged on to the delegate account that handles the booking
of resource mailboxes. You do not use the Outlook Direct Booking feature
with this option. -

2. Set the default permission on the resource Calendar folder to Editor.
With this option, everyone can update all appointment items from the
resource account.

3. Give Editor permission to the individuals that have to update the
appointment items from the resource Calendar folder. With this option,
those people who have Editor permission can update all appointment items
from the resource account.

Here is a KB article describes this for your reference:

299590 Error message when you try to modify a meeting that a delegate
created in Outlook: "You cannot schedule a meeting with <resource name>
because you do not have the appropriate permissions"
http://support.microsoft.com/default.aspx?scid=kb;EN-US;299590

Hope this helps!


Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Both tests failed to produce any change in behavior. The message was still
displayed.

Also, in regard to the information you posted from the KB, this is not a
situation where someone is trying to modify an existing meeting. This is a
situation where the user is trying to create an entirely new meeting and is
unable to but ONLY in Outlook 2007.

 

[Leon Hao [MSFT]]

Hi,

Sorry for the suggested tests and steps all failed with the same error. I
appreciate your time put into this process.

I have done some further research, and think this may caused by something
other than Outlook itself. Regarding this, please try the following
suggestions:

* Temporarily turn off/remove antivirus program
================

Such issue can be caused by the antivirus program currently running on the
machine. Please temporarily turn off or remove antivirus applications on
the server and / or client sides and see if this scenario is gone.

* Windows Safe Mode and clean boot
===================

Please first perform a Safe Mode in Windows XP by following the steps below:

1. Restart Windows.
2. At the boot sequence, long press F8 key to invoke startup menu.
3. Choose Safe Mode on the menu and press Enter.
4. After Windows starts in Safe Mode, determine if this issue still
persists.

If this issue does not occur in Safe Mode, then please perform a clean boot
to solve this issue:

1. Click Start>Run, type "msconfig" in the Open box (without the quotation
marks), and then click OK.
2. On the General tab, click Selective Startup, and then clear the Process
System.ini File, Process WIn.ini File, and Load Startup Items check boxes.
You cannot clear the Use Original Boot.ini check box.
3. On the Services tab, select the Hide All Microsoft Services check box,
and then click Disable All.
4. Click OK, and then click Restart to restart your computer.
5. After Windows starts, determine whether the symptoms still occur.

If it works fine after Windows clean boot, please obtain the detailed
troubleshooting steps in our KB article:

310353 How to perform a clean boot in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;310353

If all fail, please kindly provide some additional information so that we
can do further research and test:

* Information Collection
===================

1. Does this occur on another user account? Please create a new one to
test. (Not Outlook user account.)
2. Tell me the detailed steps about how this user schedules a resource.
3. What is the version of your Windows? Have you applied all the latest
updates for both Windows and Office?

Please try the suggestions and collect the information for me. Thanks for
your time and effort.


Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Netsvcs:

Did you get any solution to this problem ??

I have exactly the same behavior with Outlook 2007