Outlook 2007 Photo Attachment Resize Problem

[aquanaut]

The "Attachment Options" button doesn't work.

Using Attach File to add a JPG to an outgoing email, I then select the tiny
arrow at the bottom right-hand corner of the Include group box. This
previously worked under outlook2003. In 2007, the dialog to resize just
doesn't open.

My office 2007 sbe is up-to-date. I have tried repairing the installation,
deleting the extend.dat file under my profile, and even regsvr32 the driver
library file shmgvw.dll (which produces an error).

My notebook is vista business (up-to-date). The 60-day office trial was
applied over an existing office 2003 sbe 2-weeks ago. Everything else works
fine.

Cheers

 

[Roady [MVP]]

Which addins do you have installed?
I can remember that an older version of the SMS addin or Live Maps addins
causes this issue as well. If you have one of these installed,
disable/update/uninstall them and try again. Of course it could be caused by
other addins as well. If it works in Outlook Safe Mode, it is very likely an
addin issue;
Start-> Run; outlook.exe /safe

 

[aquanaut]

Thank you for your quick reply Roady. I did have the SMS addin. After
removing this add-in and running outlook 2007 in safemode, the Attachment
Options button still does nothing after attaching a jpg photo to a new
outgoing email. Interestingly, all other 'little arrows' under the Message
Tab do work: Clipboard, Basic Text, and Options. On the Options Tab, the
little arrows for Tracking and More Options also work correctly. And on
Format Text Tab, the Clipboard, Font, Paragraph and Styles "little arrows"
all correctly bring up their corresponding dialog box.

It's almost like the Attachment Options button wants to call something up
that doesn't exist or is not correctly installed.

Would you suggest I reinstall Office or is there anything else I could try?

Cheers

 

[aquanaut]

Further to my previous note, I logged into Vista Business as the
Administrator and created a new email profile. The Include Attachment Option
does work under the new profile under the Administrator identity.

I then returned to my previous user profile and created a new outlook
profile. Using this new profile, the Include Atachment Option does not work.

My normal user profile IS a member of the Administrator's group.

I have also tried turning UAC off and this does not help.

If any of this information is helpful please let me know what you recommend
I try next.

Cheers

 

[aquanaut]

I uninstalled office 2007, deleted all references to office 11 and 12 from
the registry, deleted shortcuts, microsoft office directories unde program
files and user profile (local and remote). Reinstalled office 2007 and now
the button works.

Not really a solution, but at least I can move on...

Cheers