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From: (e-mail address removed) (Emily Lin)
Organization: [Microsoft]
Date: Thu, 29 Nov 2007 07:36:39 GMT
Subject: RE: Outlook 2007 - Outlook will not start and office 2007 won't uninst
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Hi Lon,
As you are unable to uninstall Office 2007 properly, the Office 2007 installation was corrupted. I recommend you to manually remove
Office 2007 and then try to reinstall it and BCM. Following it the
1. Refer to the detail steps in the following KB to uninstall Office 2007.
928218 How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature
http://support.microsoft.com/default.aspx?scid=kb;EN-US;928218
2. Restart the computer and then reinstall Office 2007.
3. Try to install BCM as needed.
What is the result? If you get any error message, please take a screen shot of the error message and send it to me. It is very important
for us to resolve the issue more efficiently. Thanks for your cooperation and patience.
How to take a screen shot, please follow the steps below:
------------------------------------------------------------------
a. When screen shows up, press the Print Screen key (right of F12 key) Note: nothing will happen.
b. Open MS Paint program (click Start menu > All Programs > Accessories > Paint).
c. Click Edit (menu) -> Paste or press Ctrl + V.
d. Click File (menu) -> Save. Save it as a *.jpg file and send it to me as an attachment. My email address is (e-mail address removed).
If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
Sincerely,
Emily Lin,
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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Thread-Topic: Outlook 2007 - Outlook will not start and office 2007 won't uninst
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Subject: RE: Outlook 2007 - Outlook will not start and office 2007 won't uninst
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I recovered all outlook data and have outlook running by creating a new
profile. However, if I make any attempt to install Business contact
manager, even from the Wizard that appears as the message store is
repopulating outlook. If I try to install BCM from CD it fails and the gist
of the error report is this: The installation source for this product is not
available. Verify that the source exists and that you can access it.
C:\WINDOWS\Installer\7388d2.msi
MSI (c) (AC:8C) [14:48:38:800]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (AC:8C) [14:48:38:800]: MainEngineThread is returning 1612
Lon said:
It started when Business contact manager was uninstalled. BCM uninstalled
fine but after that outlook starts and then says it has a problem and must
close. This process will just repeat. I said well, I will just uninstall and
reinstall office 2007 enterprise and that will be that. Office 2007
enterprise will not uninstall. It says that the uninstall was unsuccessful
and that a restart is needed to complete the process. I do a restart and
nothing has uninstalled. It should be noted that the problem is on a client
computer on a SBS 2003 r2 network. I can still access the mail and calandar
on the remote "office on the web" so the store on the server seems to be
intact. Any help would be greatly appreciated.
