Outlook 2007 message view problem.

[Adam]

Hi,

I have a few users (not all) that when they turn on the advanced tab in
Outlook 2007 and change the message view from "messages" to "unread messages
in this folder" and then back again all they see is a column showing the
message size and nothing else. Okay they can add the columns in view again
and it works fine until the machine is rebooted and then the problem
re-appears. All latest patches are installed. Anyone know a fix?

Thanks in advance,
Adam.

 

[Roady [MVP]]

Tried resetting the view on that folder already?

If that doesn't work, you can try resetting all the views back to default by
starting Outlook with the cleanviews switch;
Start-> Run; outlook.exe /cleanviews
(note the space in the command)

 

[Adam]

Thanks for your reply. Tried both your options and still the same issue. One
thing i did notice though is it says "arrange by custom" at the top when i
change the view. Not sure if that is related?

 

[Roady [MVP]]

It would still suggest that the message view has not been reset correctly.
They are changing it from the "Messages" view to the "Unread Messages In
This Folder" view and then back to the "Messages" view via the view selector
in the Advanced Toolbar?

Can you reset the Messages view via;
View-> Current View-> Define Views...-> select Messages-> button Reset->
button Apply View

Which mail account type are they using?