Outlook 2007 Crashes when doing drop down menus.

[cessna1466u]

I know this sounds very weird but my outlook 2007 crashes everytime I try to
do any of the drop down menus. I noticed this when I went to email a calendar
and tried to use the drop down to choose "Specific Dates". Then I noticed it
when I went to change the way it displays contact names "First/Last". I have
tried to change the outcmd and the msmapi and all the other files mentioned
here. Nothing has worked. I have turned on error logging. It seems to be a
"My Laptop" problem. I have un-installed Outlook2007 and installed it on my
wifes Vista powered HP laptop and it works fine there. Here is what I have: I
have a fairly new HP laptop with XP. I had the 2007 version of outlook and
just upgraded to the paid version. I have had Office 2000 installed before
but I removed it before installing any of the 2007 stuff. I really need help
please.

 

[Roady [MVP]]

Does it work in Outlook Safe Mode? If so, it is most likely an issue caused
by an addin you have installed.
Start-> Run; outlook.exe /safe

 

[cessna1466u]

No, Im sorry I should of mentioned that I tried to run it on "safe mode" and
it still doesnt work. How do I check for add ins. I tried what I think you
mentioned on another post about going to tools/options/other/advanced and I
couldnt find anything there about addins? Is there a different way to find
them? I really appreciate all this help.

 

[Roady [MVP]]

In Outlook 2007 that is Tools-> Trust Center.
See http://www.msoutlook.info/question/88

Does it work when you logon as a different user to the system?

 

[cessna1466u]

Here is what is in my addins:
Active:
Itunes Outlook Addin
Microsoft Office SharePoint Server Colleague Import Add-In
Microsoft Outlook Mobile Service
OneNote Notes about Outlook Items

Inactive:
Micosoft Access Outlook Add-in for Data Collection Publishing
Microsoft VBA for Outlook Add-in

 

[Roady [MVP]]

Start with disabling the iTunes addin.

Here is what is in my addins:
Active:
Itunes Outlook Addin
Microsoft Office SharePoint Server Colleague Import Add-In
Microsoft Outlook Mobile Service
OneNote Notes about Outlook Items

Inactive:
Micosoft Access Outlook Add-in for Data Collection Publishing
Microsoft VBA for Outlook Add-in

 

[cessna1466u]

Done, still having a problem. Would it help if I posted some kind of log. I
have error reporting ebabled?

 

[Roady [MVP]]

Error Reporting is reporting to Microsoft ;-)
You can use the Application Log in the Event Viewer what is being logged
regarding the crash. It's best to look at the time of the event to determine
the correct one regarding your issue.

 

[cessna1466u]

This is what the even viewer is comng back with as of this morning. Event Id
1000.
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 6/27/2008
Time: 7:37:55 AM
User: N/A
Computer: DAVID
Description:
Faulting application outlook.exe, version 12.0.4518.1014, stamp 4542840f,
faulting module user32.dll, version 5.1.2600.5512, stamp 4802a11b, debug? 0,
fault address 0x00052dee.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 32 00 2e 00 .1.2...
0048: 30 00 2e 00 34 00 35 00 0...4.5.
0050: 31 00 38 00 2e 00 31 00 1.8...1.
0058: 30 00 31 00 34 00 20 00 0.1.4. .
0060: 34 00 35 00 34 00 32 00 4.5.4.2.
0068: 38 00 34 00 30 00 66 00 8.4.0.f.
0070: 20 00 69 00 6e 00 20 00 .i.n. .
0078: 75 00 73 00 65 00 72 00 u.s.e.r.
0080: 33 00 32 00 2e 00 64 00 3.2...d.
0088: 6c 00 6c 00 20 00 35 00 l.l. .5.
0090: 2e 00 31 00 2e 00 32 00 ..1...2.
0098: 36 00 30 00 30 00 2e 00 6.0.0...
00a0: 35 00 35 00 31 00 32 00 5.5.1.2.
00a8: 20 00 34 00 38 00 30 00 .4.8.0.
00b0: 32 00 61 00 31 00 31 00 2.a.1.1.
00b8: 62 00 20 00 66 00 44 00 b. .f.D.
00c0: 65 00 62 00 75 00 67 00 e.b.u.g.
00c8: 20 00 30 00 20 00 61 00 .0. .a.
00d0: 74 00 20 00 6f 00 66 00 t. .o.f.
00d8: 66 00 73 00 65 00 74 00 f.s.e.t.
00e0: 20 00 30 00 30 00 30 00 .0.0.0.
00e8: 35 00 32 00 64 00 65 00 5.2.d.e.
00f0: 65 00 0d 00 0a 00 e.....

 

[David Freedman]

would an AVG add-in also be a problem? I used the same version before however I had to reload it..

Thanks
David

I know this sounds very weird but my outlook 2007 crashes everytime I try to
do any of the drop down menus. I noticed this when I went to email a calendar
and tried to use the drop down to choose "Specific Dates". Then I noticed it
when I went to change the way it displays contact names "First/Last". I have
tried to change the outcmd and the msmapi and all the other files mentioned
here. Nothing has worked. I have turned on error logging. It seems to be a
"My Laptop" problem. I have un-installed Outlook2007 and installed it on my
wifes Vista powered HP laptop and it works fine there. Here is what I have: I
have a fairly new HP laptop with XP. I had the 2007 version of outlook and
just upgraded to the paid version. I have had Office 2000 installed before
but I removed it before installing any of the 2007 stuff. I really need help
please.

On Thursday, June 26, 2008 3:21 PM Roady [MVP] wrote:
Does it work in Outlook Safe Mode? If so, it is most likely an issue caused
by an addin you have installed.
Start-> Run; outlook.exe /safe

 

[Peter Foldes]

Anther deadhead from egghead answering to a 2 year old thread.

--
Peter

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