Outlook 2003 won't receive email

[David Nevill]

When I try to send mail in Outlook 2003, I get a dialog box saying "The
operation failed. An object could not be found." I want to make Outlook 2003
the default emailer but can't receive email!

 

[neo [mvp outlook]]

Have you tried closing Outlook and deleting the <profile_name>.SRS file?
(This is going to delete all Send/Receive settings. You will have to
reconfigure any special settings you had.)

Another option might be to create a new mail profile via the mail applet in
the control panel. (Don't copy the existing profile. Make a new one and
switch to it to see if you have problems. If everything works, then delete
the old one.)

 

[David Nevill]

Tried that but did not work.
I use Earthlink.net DSL and have heard that some of the ISP's will block
port 25 to anyone else wanting to use it. Can't understand it everything
points to Earthlink.net and the ports it uses but still cannot receive
email, can send though. Have checked Outlook Express which is set up the
same way and the email can be recieved.

Have you tried closing Outlook and deleting the <profile_name>.SRS file?
(This is going to delete all Send/Receive settings. You will have to
reconfigure any special settings you had.)

Another option might be to create a new mail profile via the mail applet
in the control panel. (Don't copy the existing profile. Make a new one
and switch to it to see if you have problems. If everything works, then
delete the old one.)

 

[neo [mvp outlook]]

yep, isps are doing this to force two things.

1) customers must use their mail servers to send mail when you are connected
to their network and
2) to reduce the amount of spam and malware that comes via e-mail

do you have any antivirus/antispam software installed that protect e-mail
and are you running windows xp (sp2)?

Tried that but did not work.
I use Earthlink.net DSL and have heard that some of the ISP's will
block port 25 to anyone else wanting to use it. Can't understand it
everything points to Earthlink.net and the ports it uses but still cannot
receive email, can send though. Have checked Outlook Express which is set
up the same way and the email can be recieved.

 

[David Nevill]

Yes running a trial version of Panda and it is windows xp (sp2)

 

[neo [mvp outlook]]

Did the problem start after installing Panda? (by the way, I should have
also included personal firewall software like ZoneAlarm)

The reason that I'm asking is that there was a change in SP2 for XP and the
way it deals with localhost (127.0.0.1) connections. Since most security
vendors use the loop back to protect mail flow, I'm wondering if this is why
we are starting to see a sudden increase of dropped connections.

 

[David Nevill]

Was not running Outlook before the Panda install. Is Outlook Express tying
up or blocking that port 25 even though I go through the process of making
sure that Outlook is the default emailer via earthlink.net?

 

[neo [mvp outlook]]

I doubt that it is due to the way TCP/IP works. Which Panda product are you
demo'ing?

http://www.pandasoftware.com/products/

 

[David Nevill]

Panda AntiVirus Platinum Ver 7.06.01

I doubt that it is due to the way TCP/IP works. Which Panda product are
you demo'ing?

http://www.pandasoftware.com/products/

 

[neo [mvp outlook]]

Looking at the product documentation, I would disable the inbound and
outbound scanning of e-mail or uninstall the product to rule it out.

 

[Guest]

Dave & Neo,

I solved this problem by setting up a new profile in Mail (Control
Panel--Classic View, WXP) and making it the default profile. It appears that
"Outlook" is the default profile. You need to change from the "Outlook"
profile to your new profile.

By the way, how can I import email addresses from Earthlink into Outlook 2003?

Brandon