Outlook 2003 stopped sending to my groups

[Denis]

Been sending emails to groups of email addresses that I put together.
Suddenly, I get the following to all attempts:

Your message did not reach some or all of the intended recipients.

Subject: test
Sent: 9/16/2009 3:02 PM

The following recipient(s) could not be reached:

'A - DENIS-2 - POLITICOS' on 9/16/2009 3:02 PM
The requested operation failed.

What did I do wrong - setting change somewhere?

 

[Gordon]

Been sending emails to groups of email addresses that I put together.
Suddenly, I get the following to all attempts:

Your message did not reach some or all of the intended recipients.

Subject: test
Sent: 9/16/2009 3:02 PM

The following recipient(s) could not be reached:

'A - DENIS-2 - POLITICOS' on 9/16/2009 3:02 PM
The requested operation failed.

What did I do wrong - setting change somewhere?

What are these "groups", how did you put them together and how are you
sending to them? Outlook doesn't use the term "groups"....

 

[Gordon]

The groups are in the Address book and were created by assigning a name
(A -
DENIS - FRIENDS) and then "selecting members" from the total list. This
function does exsist in Outlook and has worked for me for over 2 years.

Right. They are NOT "groups" - that's what Outlook EXPRESS calls them.
In Outlook they are called Distribution Lists.

Now even a test message will cause an instant response :

UNDELIVERABLE: test
System Administrator
To: Denis
Sent: Wed 9/16/09
___________________

Your message did not reach some or all of the intended recipients.

Subject: test
Sent: 9/16/2009 3:02 PM

The following recipient(s) could not be reached:

'A - DENIS-2 - CURRENT CUSTOMERS' on 9/16/2009 3:02 PM
The requested operation failed.

I did something to cause the system to reject these messages about 3-4
days
ago and have been searching since.

Can you send ordinary single emails?

 

[Denis]

Yes, no problem with emails where I enter single or multiple address as To,
cc, or bcc

 

[Brian Tillman [MVP - Outlook]]

Been sending emails to groups of email addresses that I put together.
Suddenly, I get the following to all attempts:

Your message did not reach some or all of the intended recipients.

Subject: test
Sent: 9/16/2009 3:02 PM

The following recipient(s) could not be reached:

'A - DENIS-2 - POLITICOS' on 9/16/2009 3:02 PM
The requested operation failed.

What did I do wrong - setting change somewhere?

This looks like a failure in resolving your distribution list. When you open
it in your Contacts, does it look correct still?

 

[Denis]

Yes, I have 21 contact lists, I opened the 4 most used and they all look
correct. I did an "update now" and 1 contact could not be found. I clicked on
resolve or delete" and sent a test cc with the list, same response. operation
failed.

 

[Brian Tillman [MVP - Outlook]]

Yes, I have 21 contact lists, I opened the 4 most used and they all look
correct. I did an "update now" and 1 contact could not be found. I clicked
on
resolve or delete" and sent a test cc with the list, same response.
operation
failed.

When you add it to the re cipient field, does it become underlined and does it
acquire a plus sign to its left?

 

[Denis]

Yes there is a + sign and the contact list name is underlined.

Result:

The following recipient(s) could not be reached:

'A - DENIS - OLD CUSTOMERS' on 9/17/2009 11:57 AM
The requested operation failed.

'A - DENIS - PROSPECTS' on 9/17/2009 11:57 AM
The requested operation failed.

'A - DENIS - REAL ESTATE SERVICE' on 9/17/2009 11:57 AM
The requested operation failed.


Thank you for hanging in with me!

 

[Brian Tillman [MVP - Outlook]]

Yes there is a + sign and the contact list name is underlined.

Result:

The following recipient(s) could not be reached:

'A - DENIS - OLD CUSTOMERS' on 9/17/2009 11:57 AM
The requested operation failed.

'A - DENIS - PROSPECTS' on 9/17/2009 11:57 AM
The requested operation failed.

'A - DENIS - REAL ESTATE SERVICE' on 9/17/2009 11:57 AM
The requested operation failed.

Are you saying those errors appear when you expand the DL in the To field?
That doesn't seem correct.

 

[Denis]

Yes, in the To, cc, or bcc fields, same + and underline. I most frequently
use bcc to protect against spammers getting all the addresses i send out.

 

[Denis]

Brian, I look back at your message "Are you saying those errors appear when
you expand the DL in the To field? That doesn't seem correct. "

I have refered to these as Contact Lists, changed from Group List since an
earlier response said Outlook doesn't use the term Group Lists. The term DL?
Is DL a term for contact list?

It has been my practice for 2 years to put the title/name of the Contact
List in the bcc block. It then sends to all persons listed in that list. Now
it does not. By whatever name, it worked.

Any suggestions will be appreciated. I'm willing to try most anything.

Denis

 

[Brian Tillman [MVP - Outlook]]

Brian, I look back at your message "Are you saying those errors appear when
you expand the DL in the To field? That doesn't seem correct. "

I have refered to these as Contact Lists, changed from Group List since an
earlier response said Outlook doesn't use the term Group Lists. The term
DL?
Is DL a term for contact list?

Outlook does not use the term "Contact list". When you click File>New, you
won't see "Contact List" there, but you will see "Distribution List", which is
a Contact folder entry that contains a list of name/address pairs that can be
used in a recipient field just as a Contact name or an email address can be
used.

Before you send your message, if you enter something in a recipient field, it
must be "resolved" or converted to a n address. When that happens, Outlook
underlines the entry, signifying that it has found the matching contact's
address or, in the case of a DL, the list of addresses. For a DL, Outlook
will also place a plus sign in front of the name. If you click that plus
sign, the DL will expand to its component entries. There's simply no way
Outlook will display the errors you posted at that point, because the errors
you posted are server-side responses that happen only after you've sent the
message. That's why I questioned you and said something didn't seem correct.

In your latest example, it appears that the DL "A - DENIS-2 - POLITICOS" is a
Distribution List that contains the other lists "A - DENIS - OLD CUSTOMERS",
"A - DENIS - PROSPECTS", and "A - DENIS - REAL ESTATE SERVICE". If I were
experiencing what you describe, the first thing I'd do is remove those entries
from the AutoCompletion cache by entering the letter "A" into the To field of
a new message, which should cause a scroll list contaiining one or more of
these Distribution List names to pop up, selecting one of the list names in
the scroll list by using my down arrow key, then pressing Delete. Then I'd
try again, creating a new message, entering the DL name, pressing Ctrl-K to
force a new resolution, then composing the remainder of the message and
sending it again. If that still failed, I'd remove the Outlook Address Book
service from my mail profile and add it in again, remove any autocompletion
cache entries a second time, as described previously. This should start the
resolution process cleanly.

 

[Denis]

Brian - just today found your message, sorry for the fumble.

I will read your response and try any changes you have suggested and get
back to you ASAP.

Thank you again.

 

[Denis]

Brian -

Based on your message, I tried "clicking on the + sign" in the bcc block of
my message. It opened to the names on the list and went through!

I will try some of the other things you suggest to expedite msg sending in
the future. The strange thing is, why for 2 years did it send okay just by
putting the list name (ie: A- AIRPLANES ) in the bcc block without pressing
the '+' each time? Very strange but you led me to a beginning of the solution
to the problem - for that I sincerely thank you!

Denis

 

[Brian Tillman [MVP - Outlook]]

Based on your message, I tried "clicking on the + sign" in the bcc block of
my message. It opened to the names on the list and went through!

I will try some of the other things you suggest to expedite msg sending in
the future. The strange thing is, why for 2 years did it send okay just by
putting the list name (ie: A- AIRPLANES ) in the bcc block without pressing
the '+' each time? Very strange but you led me to a beginning of the
solution
to the problem - for that I sincerely thank you!

You shouldn't have to click the plus each time. From what you describe, I'd
say there's a resolution problem and that it's tied up in the autocompletion
cache. Try clearing out all of the DL entries in that cache and forcing a
re-resolution of the DL with Ctrl-K.