Outlook 2003 on Vista

C

CampaMan

Have tried all sorts but can not get Outlook 2003 to send or receive on
Vista, the test settings work and that actually sends a email as if i
check with Windows Mail it receives the test message.

In Outlook 2003 options the Send Receive option button does not bring up
the Group Sending and other options window and the send receive button
does nothing.

Just switched to Mozilla Thunderbird and got everything working great,
may just stay with that.
 
B

Brian Tillman [MVP - Outlook]

Just switched to Mozilla Thunderbird and got everything working great, may
just stay with that.
Click to expand...

If all you need is a mail client, don't bother with Outlook. Stick to
Windows Mail or whatever other non-PIM client you want.
 
D

Diane Poremsky [MVP]

C

CampaMan

Diane said:
find and delete the srs file for your profile.
http://www.outlook-tips.net/beginner/filepath.htm

However, if thunderbird meets *your* needs, by all means use it. It's
silly to use Outlook "just because it came with office."
Click to expand...

I had found that tip already and deleted the file but still no joy.

I agree with your comment on not using Outlook, but as it comes as part
of a suit of software that I have paid for it would be nice to have it
working, as also at the moment I have other problems with Word,
Powerpoint, Publisher and Frontpage with the installer dialog popping up
each time I open them, so basically apart from Access and Excell most of
my office suit is unusable.

I have contacted MS regarding this and other problems with Vista, and
the general answer is use the KB's or the newsgroups.

It gets very frustrating when you can not get something as well known as
Office 2003 to actually work.
 
C

CampaMan

Brian said:
If all you need is a mail client, don't bother with Outlook. Stick to
Windows Mail or whatever other non-PIM client you want.
Click to expand...

Yes I understand this comment, but see my reply below, I did use the PIM
part of Outlook but at the moment, I have no choice but to use another
email client as my preferred one will not work.
 
D

Diane Poremsky [MVP]

On the installer, did you run detect and repair from one of the programs in
the suite?

When I buy office, I got pro because I need outlook, word, access, onenote,
and excel. I get a bunch of other crap I really don't need - but I figure if
I use them, fine, if I don't, I'm not going to worry about it. I paid for
the apps I need, everything else in the package is free. I have never used
powerpoint, I have never used publisher. I'm not going to use either just
because "I paid for them" - I will use them if the need arises and they are
the best tool for the job. I won't force myself to use them when another
tool works better for me - because they are not the reason I bought the
suite. I bought the suite because the cost value of buying it seemed to be a
better deal than buying the apps I needed individually @ ~$100 each or as
part of a different suite.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
 
B

Brian Tillman [MVP - Outlook]

It gets very frustrating when you can not get something as well known as
Office 2003 to actually work.
Click to expand...

I imagine so, but since a ton of people do use Outlook 2003 on Vista, it
can't be a systemic problem. In your original post, you said you "tried all
sorts". Please be specific in describing what you've done. State EXACTLY
how you configured your account (with the exception of real mail addresses
or passwords). State EXACTLY what errors you see, if any, when you click
Send/Receive. Enable diagnostic logging and see that's happening between
Outlook and the server. Look in the Event log for any Outlook-related
events. You have to give us more information than simply "I can't make it
work."
 
C

CampaMan

Diane said:
On the installer, did you run detect and repair from one of the programs
in the suite?

When I buy office, I got pro because I need outlook, word, access,
onenote, and excel. I get a bunch of other crap I really don't need -
but I figure if I use them, fine, if I don't, I'm not going to worry
about it. I paid for the apps I need, everything else in the package is
free. I have never used powerpoint, I have never used publisher. I'm
not going to use either just because "I paid for them" - I will use them
if the need arises and they are the best tool for the job. I won't force
myself to use them when another tool works better for me - because they
are not the reason I bought the suite. I bought the suite because the
cost value of buying it seemed to be a better deal than buying the apps
I needed individually @ ~$100 each or as part of a different suite.
Click to expand...
Yes I have run the detect and repair multiple times, I have uninstalled
and re-installed multiple times as well.

I would like to get the Office programs to work as it has been paid for
and as we are in a business environment we get files sent to us that are
in the Microsoft Office format and need to reply in the same format.
 
C

CampaMan

Brian said:
I imagine so, but since a ton of people do use Outlook 2003 on Vista, it
can't be a systemic problem. In your original post, you said you "tried
all sorts". Please be specific in describing what you've done. State
EXACTLY how you configured your account (with the exception of real mail
addresses or passwords). State EXACTLY what errors you see, if any,
when you click Send/Receive. Enable diagnostic logging and see that's
happening between Outlook and the server. Look in the Event log for any
Outlook-related events. You have to give us more information than
simply "I can't make it work."
Click to expand...

The email account is a pop3 account via BT. If you use the test
connection in the account settings dialog, the test works and everything
reports as being OK. The test email is sent, that I know as if I log
onto my mail account with Vista's Windows Mail the message arrives.

If you press the Send Receive button on Outlooks toolbar nothing
happens, the button just goes back to being un-selected. If you go into
Outlooks options and got to the Mail Setup Tab and click the
Send/Receive... button to set send receive options, nothing happens.

On Outlooks menu, Tools, Send/Receive, Send Receive Settings, Define
Send Receive groups, nothing happens, no dialogs etc.

There are NO error messages.

The Event Log has nothing, it is as though certain parts of Outlook are
not working.

I have tried the Detect and repair multiple times also from other office
programs, and have alo un-installed and re-intstalled multiple times.

As mentioned I also have the installer window popping up in all but
Access and Excell, which means they take 1-2 minutes to load before you
can use them, i mention this incase the problems are connected.
 
P

Patrick Reed

I would try setting up a completely new Outlook profile first through
Control Panel | Mail

Also, I'm curious - what exactly does this installer Window say?
 
C

CampaMan

Patrick said:
I would try setting up a completely new Outlook profile first through
Control Panel | Mail

Also, I'm curious - what exactly does this installer Window say?
Click to expand...

Yep, have tried deleting the profile and starting with a new one, still
the same.

The installer says Configuring Microsoft ' The actual program that you
are loading' with a cancel button, there are other posts about this when
searching google but does not seem to be any definative answer
 
B

Brian Tillman [MVP - Outlook]

On Outlooks menu, Tools, Send/Receive, Send Receive Settings, Define Send
Receive groups, nothing happens, no dialogs etc.
Click to expand...

With Outlook closed, delete the (hidden) file
%AppData%\Microsoft\Outlook\yourprofile.SRS and give it another go.
Patrick's advice to try a new profile is good as well.
 
C

CampaMan

Brian said:
With Outlook closed, delete the (hidden) file
%AppData%\Microsoft\Outlook\yourprofile.SRS and give it another go.
Patrick's advice to try a new profile is good as well.
Click to expand...

Hi

Have already tried deleting the prs file and deleted and created new
profiles
 
P

Patrick Reed

Ok. Well, it sounds as if we're running out of options here.

If it were me, at this point I would suspect registry issues. This may be
worth a try...

Set up a new user account on the machine and add it to the local
administrators group. Log in as that new user and perform a complete
uninstall of Office. Reboot. Now, perform a complete reinstall of Office.
Log back in with that fresh, new admin account and try setting up a new
Outlook profile with the same settings. Does it work now? Try it with your
account... how about now?
 
C

CampaMan

Patrick said:
Ok. Well, it sounds as if we're running out of options here.

If it were me, at this point I would suspect registry issues. This may
be worth a try...

Set up a new user account on the machine and add it to the local
administrators group. Log in as that new user and perform a complete
uninstall of Office. Reboot. Now, perform a complete reinstall of
Office. Log back in with that fresh, new admin account and try setting
up a new Outlook profile with the same settings. Does it work now? Try
it with your account... how about now?
Click to expand...

Hi Patrick

Thats a new idea, I will give it a try and report back.

Thanks
 

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