Outlook 2003 now hangs on startup

[Tom Stepanski]

I upgraded from office xp professional(2002) to office
professional 2003 on my toshiba satellite 1135-s155
laptop running wondows xp home edition. the program was
working fine until i tried to "right click" the toolbar
and clicked customize. now outlook hangs when i try to
start it up. i used the safe mode and it started then i
closed the program and did a shutdown and started the
computer back up. now it hangs when i try to open outlook.

i also did the same upgrade to my desktop running win xp
pro and i am not having any trouble there. (purchased the
10 volume license.)

Thank you for any help
Tom Stepanski
(e-mail address removed)

 

[Guest]

Try going into Outlook in Safe Mode again, go to Tools,
Options, Other, Advanced Options, Add-in Manager. You may
want to try turning some add-ins on or off, sometimes
unchecking and re-checking addins resolves problems like
this.
If that doesn't work, try restoring the defaults for the
toolbars and buttons.

 

[Tom Stepanski]

Outlook will not start in Safe Mode or any mode. I tried
using the Detect and Repair option when i first started
having trouble and now it hangs on a screen that says
Migrating Account Settings
Migrating Preferences
Creating Welcome Screen
Importing User Data

I loaded the suite last night and it worked for a couple
of hours just fine.

Tom

 

[Patrick Reed [MVP - Outlook]]

Try using Find to search for a file named outcmd.dat. CLose Outlook, rename
that file, then restart Outlook.

You may have to set Windows to show you hidden files through Windows
Explorer | Tools | Folder Options | View. You also may have to set Windows
Find to search hidden files and folders by selecting Advanced options on the
Find Window.

 

[Tom Stepanski]

I had some issues with 2002 and a tech at Microsoft had
me delete the Outlook.cmd file. Would that work at this
point?

 

[Tom Stepanski]

Thank you Patrick, that did the trick. You guys are the
best!!!

-----Original Message-----
Try using Find to search for a file named outcmd.dat. CLose Outlook, rename
that file, then restart Outlook.

You may have to set Windows to show you hidden files through Windows
Explorer | Tools | Folder Options | View. You also may have to set Windows
Find to search hidden files and folders by selecting Advanced options on the
Find Window.

--
PATRICK REED [Outlook - MVP]~~~~~~
-Microsoft Certified Professional (MCP)
-Have you checked http://www.slipstick.com?
-Please post your Outlook version!

I upgraded from office xp professional(2002) to office
professional 2003 on my toshiba satellite 1135-s155
laptop running wondows xp home edition. the program was
working fine until i tried to "right click" the toolbar
and clicked customize. now outlook hangs when i try to
start it up. i used the safe mode and it started then i
closed the program and did a shutdown and started the
computer back up. now it hangs when i try to open outlook.

i also did the same upgrade to my desktop running win xp
pro and i am not having any trouble there. (purchased the
10 volume license.)

Thank you for any help
Tom Stepanski
(e-mail address removed)

.