Outlook 2003 not closing

[Sean]

Hello, after installing Office 2003 I noticed that
Outlook.exe doesn't shut down in task manager after I
close Outlook so I cannot go back into Outlook without
ending the process. Any ideas?

 

[Milly Staples [MVP - Outlook]]

Some common reasons why Outlook will not shut down completely when you click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Cover Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Sean asked:

| Hello, after installing Office 2003 I noticed that
| Outlook.exe doesn't shut down in task manager after I
| close Outlook so I cannot go back into Outlook without
| ending the process. Any ideas?

 

[Sean]

Thanks for the reply. I tried your suggestions that
applied but I'm still having the problem. Any other
ideas? Thanks

 

[Eric22]

I had this same problem, and I had tried everything possible to fix
it. Finally, I found the solution. My company has a Juniper
Netscreen SSL Device. When logging into this, it installs something
called WSAM - Windows Secure Application Manager. WSAM was the cause
of Outlook not closing. Once uninstalled, Outlook closed fine. I
contacted Juniper, and they were aware of the problem. A fix was
already out, which was an upgrade to WSAM.