Outlook 2003 high CPU/not responding

[Jeff]

Please Help!

I have had this problem on and off for the last 3 months and it will
not stay away.

I have Outlook 2003 SP1 running on XP SP2. I only use outlook to get
email from the internet (AT&T/Yahoo) no exchange server or workgroup.

Here is waht happens:

I start Outlook after XP has started and no other applications are
running. Outlook starts in with my inbox open and the reading pane in
use, and uses minimal CPU. So far so good. The first time i click on a
different email than the one it opend with, CPU usage goes up to 50%
and stays there (+/- 3%) within 5-10 seconds task manager reports
Outlook not responding.

When I run Outlook in safe mode, I have none of these problems.

So far I have:

Run Spybot S&D
Run Ad-Aware
Run Windows Defender
Run Norton AntiVirus
Run AntiVir

All report no problems

I have also:

-Created a new profile (no help)
-Run the in box repair tool (no errors)
-Deleted the outcmd.dat file (no change)
-I have disabled everything in the add in manager (this worked once,
outlook ran okay for a week and then did it again)
-I have deleted everyting in the com add ins EXCEPT the Norton AntiSpam
Outlook Plugin keeps returning.

I am out of things to try. I would like to read my email! HELP!

Any and all ideas would be appriceiated

Thanks, Jeff

 

[Chuck Davis]

Please Help!

I have had this problem on and off for the last 3 months and it will
not stay away.

I have Outlook 2003 SP1 running on XP SP2. I only use outlook to get
email from the internet (AT&T/Yahoo) no exchange server or workgroup.

Here is waht happens:

I start Outlook after XP has started and no other applications are
running. Outlook starts in with my inbox open and the reading pane in
use, and uses minimal CPU. So far so good. The first time i click on a
different email than the one it opend with, CPU usage goes up to 50%
and stays there (+/- 3%) within 5-10 seconds task manager reports
Outlook not responding.

When I run Outlook in safe mode, I have none of these problems.

So far I have:

Run Spybot S&D
Run Ad-Aware
Run Windows Defender
Run Norton AntiVirus
Run AntiVir

All report no problems

I have also:

-Created a new profile (no help)
-Run the in box repair tool (no errors)
-Deleted the outcmd.dat file (no change)
-I have disabled everything in the add in manager (this worked once,
outlook ran okay for a week and then did it again)
-I have deleted everyting in the com add ins EXCEPT the Norton AntiSpam
Outlook Plugin keeps returning.

I am out of things to try. I would like to read my email! HELP!

Any and all ideas would be appriceiated

Thanks, Jeff

Disable "the Norton AntiSpam" Plug in.

 

[Jeff]

Disable "the Norton AntiSpam" Plug in.

Thanks Chuck, I have removed Norton from my PC and still have the
problem. I also extends to Internet Explorer, and Media player.

Any ideas would be appreciated, I dont want to reinstall everthing...

 

[christopher_kenny]

Thanks Chuck, I have removed Norton from my PC and still have the
problem. I also extends to Internet Explorer, and Media player.

Any ideas would be appreciated, I dont want to reinstall everthing...

Jeff,

Did you ever get an answer to this? I'm now having the same problem
with OL2003. I've unstalled McAfee AV (and all related McAfee
services/programs). I've also disabled all Coms and Add-Ins. Still
OL2003 is spike to 100%.

 

[hyperform]

Hello, I had the same problem in outlook 2003/SP2 and unchecked the box
in tools>options>mail format>Use Microsoft Office Word 2003 as mail
editor. I have no idea why but it fixed my outlook's freezing problem
and now cpu usage gets normal. No freezing in outlook or any other
program.

(e-mail address removed) yazdi:

 

[hyperform]

Hello, I had the same problem in outlook 2003/SP2 and unchecked the box
in tools>options>mail format>Use Microsoft Office Word 2003 as mail
editor. I have no idea why but it fixed my outlook's freezing problem
and now cpu usage gets normal. No freezing in outlook or any other
program.

(e-mail address removed) yazdi: