Outlook 2003 crash, while browsing messages with reading pane

[astute learner]

Hi!
My outlook 2003 crash while browsing messages with reading pane. I have
updated to recent Microsoft updates, but the issue is still there. It is very
easy to recreate as in, I just have to open outlook and click on messages
randomly and after 10-15 clicks, outlook just crashes.
Please let me know if you need more details to help me out.

Thanks,
astute learner

 

[Diane Poremsky [MVP]]

Do you get an error message?

did you try resetting the view?
http://www.outlook-tips.net/beginner/resetview.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[astute learner]

Hi Diane,

The error message is simply,
"Microsoft Office Outlook has encountered a problem and needs to close. We
are sorry for the inconvenience."

Will the contents of error report help you?

Thanks

Do you get an error message?

did you try resetting the view?
http://www.outlook-tips.net/beginner/resetview.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi!
My outlook 2003 crash while browsing messages with reading pane. I have
updated to recent Microsoft updates, but the issue is still there. It is
very
easy to recreate as in, I just have to open outlook and click on messages
randomly and after 10-15 clicks, outlook just crashes.
Please let me know if you need more details to help me out.

Thanks,
astute learner

 

[astute learner]

Hi Diane,

I tried resetting the view, but it didn't help. I am using outlook 2003 for
almost a year now, and am recently facing this problem.

Thanks,
astute learner

Do you get an error message?

did you try resetting the view?
http://www.outlook-tips.net/beginner/resetview.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi!
My outlook 2003 crash while browsing messages with reading pane. I have
updated to recent Microsoft updates, but the issue is still there. It is
very
easy to recreate as in, I just have to open outlook and click on messages
randomly and after 10-15 clicks, outlook just crashes.
Please let me know if you need more details to help me out.

Thanks,
astute learner

 

[Diane Poremsky [MVP]]

look in the event viewer - just the first few lines where it says xxx caused
a fault in yyy... (or something along those lines).

if you turn off the reading pane and open messages to read, does it work?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Diane,

The error message is simply,
"Microsoft Office Outlook has encountered a problem and needs to close.
We
are sorry for the inconvenience."

Will the contents of error report help you?

Thanks

Do you get an error message?

did you try resetting the view?
http://www.outlook-tips.net/beginner/resetview.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


message

Hi!
My outlook 2003 crash while browsing messages with reading pane. I have
updated to recent Microsoft updates, but the issue is still there. It
is
very
easy to recreate as in, I just have to open outlook and click on
messages
randomly and after 10-15 clicks, outlook just crashes.
Please let me know if you need more details to help me out.

Thanks,
astute learner

 

[astute learner]

Hi Diane,

I hadn't tried without reading pane, but it is crashing even without reading
pane.

Output in the event viewer -

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Description:
Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9,
faulting module mshtml.dll, version 8.0.6001.18783, stamp 4a0a5789, debug? 0,
fault address 0x000031d1.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 38 00 32 00 0...8.2.
0050: 31 00 37 00 2e 00 30 00 1.7...0.
0058: 20 00 34 00 38 00 30 00 .4.8.0.
0060: 66 00 39 00 35 00 64 00 f.9.5.d.
0068: 39 00 20 00 69 00 6e 00 9. .i.n.
0070: 20 00 6d 00 73 00 68 00 .m.s.h.
0078: 74 00 6d 00 6c 00 2e 00 t.m.l...
0080: 64 00 6c 00 6c 00 20 00 d.l.l. .
0088: 38 00 2e 00 30 00 2e 00 8...0...
0090: 36 00 30 00 30 00 31 00 6.0.0.1.
0098: 2e 00 31 00 38 00 37 00 ..1.8.7.
00a0: 38 00 33 00 20 00 34 00 8.3. .4.
00a8: 61 00 30 00 61 00 35 00 a.0.a.5.
00b0: 37 00 38 00 39 00 20 00 7.8.9. .
00b8: 66 00 44 00 65 00 62 00 f.D.e.b.
00c0: 75 00 67 00 20 00 30 00 u.g. .0.
00c8: 20 00 61 00 74 00 20 00 .a.t. .
00d0: 6f 00 66 00 66 00 73 00 o.f.f.s.
00d8: 65 00 74 00 20 00 30 00 e.t. .0.
00e0: 30 00 30 00 30 00 33 00 0.0.0.3.
00e8: 31 00 64 00 31 00 0d 00 1.d.1...
00f0: 0a 00 ..

look in the event viewer - just the first few lines where it says xxx caused
a fault in yyy... (or something along those lines).

if you turn off the reading pane and open messages to read, does it work?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Diane,

The error message is simply,
"Microsoft Office Outlook has encountered a problem and needs to close.
We
are sorry for the inconvenience."

Will the contents of error report help you?

Thanks

Do you get an error message?

did you try resetting the view?
http://www.outlook-tips.net/beginner/resetview.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


message
Hi!
My outlook 2003 crash while browsing messages with reading pane. I have
updated to recent Microsoft updates, but the issue is still there. It
is
very
easy to recreate as in, I just have to open outlook and click on
messages
randomly and after 10-15 clicks, outlook just crashes.
Please let me know if you need more details to help me out.

Thanks,
astute learner

 

[Diane Poremsky [MVP]]

That file is used for HTML rendering.

Did you try Detect and Repair? It may not help if the problem is with IE8,
but its should always be the first thing you try. I would probably either
do a repair of IE8 or uninstall it and reinstall it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Diane,

I hadn't tried without reading pane, but it is crashing even without
reading
pane.

Output in the event viewer -

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Description:
Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9,
faulting module mshtml.dll, version 8.0.6001.18783, stamp 4a0a5789, debug?
0,
fault address 0x000031d1.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 38 00 32 00 0...8.2.
0050: 31 00 37 00 2e 00 30 00 1.7...0.
0058: 20 00 34 00 38 00 30 00 .4.8.0.
0060: 66 00 39 00 35 00 64 00 f.9.5.d.
0068: 39 00 20 00 69 00 6e 00 9. .i.n.
0070: 20 00 6d 00 73 00 68 00 .m.s.h.
0078: 74 00 6d 00 6c 00 2e 00 t.m.l...
0080: 64 00 6c 00 6c 00 20 00 d.l.l. .
0088: 38 00 2e 00 30 00 2e 00 8...0...
0090: 36 00 30 00 30 00 31 00 6.0.0.1.
0098: 2e 00 31 00 38 00 37 00 ..1.8.7.
00a0: 38 00 33 00 20 00 34 00 8.3. .4.
00a8: 61 00 30 00 61 00 35 00 a.0.a.5.
00b0: 37 00 38 00 39 00 20 00 7.8.9. .
00b8: 66 00 44 00 65 00 62 00 f.D.e.b.
00c0: 75 00 67 00 20 00 30 00 u.g. .0.
00c8: 20 00 61 00 74 00 20 00 .a.t. .
00d0: 6f 00 66 00 66 00 73 00 o.f.f.s.
00d8: 65 00 74 00 20 00 30 00 e.t. .0.
00e0: 30 00 30 00 30 00 33 00 0.0.0.3.
00e8: 31 00 64 00 31 00 0d 00 1.d.1...
00f0: 0a 00 ..

look in the event viewer - just the first few lines where it says xxx
caused
a fault in yyy... (or something along those lines).

if you turn off the reading pane and open messages to read, does it work?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


message

Hi Diane,

The error message is simply,
"Microsoft Office Outlook has encountered a problem and needs to close.
We
are sorry for the inconvenience."

Will the contents of error report help you?

Thanks

:

Do you get an error message?

did you try resetting the view?
http://www.outlook-tips.net/beginner/resetview.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


message
Hi!
My outlook 2003 crash while browsing messages with reading pane. I
have
updated to recent Microsoft updates, but the issue is still there.
It
is
very
easy to recreate as in, I just have to open outlook and click on
messages
randomly and after 10-15 clicks, outlook just crashes.
Please let me know if you need more details to help me out.

Thanks,
astute learner

 

[astute learner]

hmpf...

tried detect and repair a couple of times..
tried uninstalling and installing ie8.

issue still persist. any more directions?

thank you for the support..
--
astute learner

That file is used for HTML rendering.

Did you try Detect and Repair? It may not help if the problem is with IE8,
but its should always be the first thing you try. I would probably either
do a repair of IE8 or uninstall it and reinstall it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Diane,

I hadn't tried without reading pane, but it is crashing even without
reading
pane.

Output in the event viewer -

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Description:
Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9,
faulting module mshtml.dll, version 8.0.6001.18783, stamp 4a0a5789, debug?
0,
fault address 0x000031d1.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 38 00 32 00 0...8.2.
0050: 31 00 37 00 2e 00 30 00 1.7...0.
0058: 20 00 34 00 38 00 30 00 .4.8.0.
0060: 66 00 39 00 35 00 64 00 f.9.5.d.
0068: 39 00 20 00 69 00 6e 00 9. .i.n.
0070: 20 00 6d 00 73 00 68 00 .m.s.h.
0078: 74 00 6d 00 6c 00 2e 00 t.m.l...
0080: 64 00 6c 00 6c 00 20 00 d.l.l. .
0088: 38 00 2e 00 30 00 2e 00 8...0...
0090: 36 00 30 00 30 00 31 00 6.0.0.1.
0098: 2e 00 31 00 38 00 37 00 ..1.8.7.
00a0: 38 00 33 00 20 00 34 00 8.3. .4.
00a8: 61 00 30 00 61 00 35 00 a.0.a.5.
00b0: 37 00 38 00 39 00 20 00 7.8.9. .
00b8: 66 00 44 00 65 00 62 00 f.D.e.b.
00c0: 75 00 67 00 20 00 30 00 u.g. .0.
00c8: 20 00 61 00 74 00 20 00 .a.t. .
00d0: 6f 00 66 00 66 00 73 00 o.f.f.s.
00d8: 65 00 74 00 20 00 30 00 e.t. .0.
00e0: 30 00 30 00 30 00 33 00 0.0.0.3.
00e8: 31 00 64 00 31 00 0d 00 1.d.1...
00f0: 0a 00 ..

look in the event viewer - just the first few lines where it says xxx
caused
a fault in yyy... (or something along those lines).

if you turn off the reading pane and open messages to read, does it work?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


message
Hi Diane,

The error message is simply,
"Microsoft Office Outlook has encountered a problem and needs to close.
We
are sorry for the inconvenience."

Will the contents of error report help you?

Thanks

:

Do you get an error message?

did you try resetting the view?
http://www.outlook-tips.net/beginner/resetview.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


message
Hi!
My outlook 2003 crash while browsing messages with reading pane. I
have
updated to recent Microsoft updates, but the issue is still there.
It
is
very
easy to recreate as in, I just have to open outlook and click on
messages
randomly and after 10-15 clicks, outlook just crashes.
Please let me know if you need more details to help me out.

Thanks,
astute learner