Outlook 2003 cannot contact Exchange server - help!

[Crowe99]

Hi,

I am VPNing to work and although I can browse files and folders and
ping e.t.c., I am receiving the following error in Outlook:

Task 'Microsoft Exchange Server' reported error (0x8004011D : 'The
server is not available. Contact your administrator if this condition
persists.'

I can ping and tracert to the exchange server but for some reason
Outlook cannot find it!

I am connecting wirelessly to my local router and then out so I have a
DHCP address on the wireless interface and then an IP address for the
VPN.

Could it be something to do with the routing?

Any help much appreciated.

 

[Roady [MVP]]

Nope, sounds more like a DNS issue to me. See if you can ping the Exchange
server by its FQDN.

 

[Crowe99]

I can ping the FQDN for the Exchange server.

 

[Roady [MVP]]

Are you running any firewall? Disable it for troubleshooting purposes.

 

[Crowe99]

I'll do that and post the results. I have a firewall on my router and
a desktop firewall. I'll stop them both temporarily..

Are you running any firewall? Disable it for troubleshooting purposes.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

I can ping the FQDN for the Exchange server.

 

[Crowe99]

Unfortunately it makes no difference. As far as I can tell all other
connectivity on the VPN is absolutely fine but Outlook to Exchange is
not playing ball!

I'll do that and post the results. I have a firewall on my router and
a desktop firewall. I'll stop them both temporarily..

Are you running any firewall? Disable it for troubleshooting purposes.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

I can ping the FQDN for the Exchange server.