Outlook 2002 sp3 crashes and shuts down

[Guest]

I have a user with Windows XP Pro and Office XP Pro sp3 and every time he
tries to access the inbox, Outlook shuts down, with an error message saying
it is sorry for the inconvenience but has to close. I read a thread on a
different site that described exactly the same problem, but no answer was
visible. I have tried everything the knowledge base suggests to no avail. I
thought I had fixed it after installing sp3, but it started happening again
about 1 hour later. I thought it could be to do with the user synchronising a
pda using activesync (v3.7), but upgrading to version 4.2 has not helped. The
only way of reading his e-mail at the moment is to access it through doing a
mailbox clean up, and setting the date range to current.

Any ideas?

 

[Brian Tillman]

I have a user with Windows XP Pro and Office XP Pro sp3 and every
time he tries to access the inbox, Outlook shuts down, with an error
message saying it is sorry for the inconvenience but has to close. I
read a thread on a different site that described exactly the same
problem, but no answer was visible. I have tried everything the
knowledge base suggests to no avail. I thought I had fixed it after
installing sp3, but it started happening again about 1 hour later. I
thought it could be to do with the user synchronising a pda using
activesync (v3.7), but upgrading to version 4.2 has not helped. The
only way of reading his e-mail at the moment is to access it through
doing a mailbox clean up, and setting the date range to current.

What type of account?

 

[Guest]

It is an Exchange Server account. I can open the inbox for other profiles on
the same machine.

 

[Brian Tillman]

It is an Exchange Server account. I can open the inbox for other
profiles on the same machine.

I'd create a new mail profile for this person.