Outgoing Attachments

[SharonN]

My outlook seems to be attaching documents by itself..in particular one jepg
file at times when I am sending emails with attachments. However when i look
in my sent box it does not show up but the receiver gets the
attachment!!..Please help...my virus software is up to date..so maybe its a
set-up problem.

 

[Roady [MVP]]

What is the name of the attachment?
Is that file on your computer?
Could it be an image that also is in your signature?

 

[VanguardLH]

in message

My outlook seems to be attaching documents by itself..in particular
one jepg
file at times when I am sending emails with attachments. However
when i look
in my sent box it does not show up but the receiver gets the
attachment!!..Please help...my virus software is up to date..so
maybe its a
set-up problem.

Are you using Exchange as your mail server? If so, your company
probably decided to place a disclaimer on outbound e-mails for their
legal protection against malicious or ignorant employees sending
infected attachments.

Do you have your outbound e-mail scanned by anti-virus software? If
so, some AV programs will "verify" that the e-mail was not infected by
adding something to the e-mail that the recipient will see. It is a
stupid idea since even malicious senders can pretend their infected
e-mails are okay. It is stupid because no one is going to believe an
appended statement claiming that an e-mail is not infected.

Did you configure Outlook to add a signature to your outbound e-mails?
If so, is there any part of your signature that is not just text?

 

[SharonN]

Roady (MPV) / VanguardLH

YES! My signature has my business logo in it...and the jepg file that keeps
attaching itself is a scanned copy of my company letterhead (yes not very
secure I know!) which the logo is a part of.

How do I stop this?

Many Thanks!

 

[Roady [MVP]]

Well, seems like you've found it then; Outlook doesn't do this automatically
but it does this because you've added that picture to your signature. You
cannot send a picture in your signature and expect it to show up at the
receiver without Outlook having it attached to the message. Or am I missing
some info here?

 

[VanguardLH]

in message

Roady (MPV) / VanguardLH

YES! My signature has my business logo in it...and the jepg file
that keeps
attaching itself is a scanned copy of my company letterhead (yes not
very
secure I know!) which the logo is a part of.

How do I stop this?

Edit your signature to remove the image. Is the attached image file a
problem for your customers? It should be an embedded image which
means your customers will see it even if they have an option to block
external images. If, however, you have a link to the image then your
recipients will probably see a red X (but then there would be no
attachment for a linked image).

 

[SharonN]

Sorry I didnt make something clear...the image in the signiture is a separate
file and has only the logo...my signature comes out fine on the other end but
with the mail there is another attachment which is the letterhead with more
writings and details etc. The image in the signature is only a part of the
jepg that gets attached by itself. When i added the logo to the signature it
was a separate image all together. I hope I am making sense.

 

[SharonN]

Sorry I wasnt quite clear...the image in the signature is a separate
file and has only the logo...my signature comes out fine on the other end but
with the mail there is another attachment which is the letterhead with more
writings and details etc. The image in the signature is only a part of the
jepg that gets attached by itself. When i added the logo to the signature it
was a separate image all together. I hope I am making sense.

 

[VanguardLH]

in message

Sorry I wasnt quite clear...the image in the signature is a separate
file and has only the logo...my signature comes out fine on the
other end but
with the mail there is another attachment which is the letterhead
with more
writings and details etc. The image in the signature is only a part
of the
jepg that gets attached by itself. When i added the logo to the
signature it
was a separate image all together. I hope I am making sense.

When you started this discussion, you said there was ONE attachment
which was the JPEG file. Now you are saying there is more than one
attachment. So how many are there? What filetypes are those multiple
attachments? What are ALL the attachments that the recipient sees on
your e-mails that they receive?

Is the recipient perhaps seeing a winmail.dat attached to your
e-mails? If so, stop sending in RTF (Rich-Text Format) and instead
use plain-text or HTML to format your outbound e-mails.

 

[SharonN]

Yes there is only one jpg file that keeps attaching itself...however earlier
you asked me whether a image on my signature was that what was attaching? so
no the image in my signature is not...but a different image all together
however the image in my signature and part of a the jepg that keeps attaching
itself. The point was trying to make earlier on was that the jepg that keeps
attaching itself is not the same one as the jepg in the signature however a
portion of the attached jepg is same one in the signature. Can this be
causing the problem as earlier suggested or is there another problem. Sorry I
not very IT savvy!

 

[VanguardLH]

in message

Yes there is only one jpg file that keeps attaching itself...however
earlier
you asked me whether a image on my signature was that what was
attaching? so
no the image in my signature is not...but a different image all
together
however the image in my signature and part of a the jepg that keeps
attaching
itself. The point was trying to make earlier on was that the jepg
that keeps
attaching itself is not the same one as the jepg in the signature
however a
portion of the attached jepg is same one in the signature. Can this
be
causing the problem as earlier suggested or is there another
problem. Sorry I
not very IT savvy!

From my prior post:

Are you using Exchange as your mail server? If so, your company
probably decided to place a disclaimer on outbound e-mails for their
legal protection against malicious or ignorant employees sending
infected attachments.

You did not answer whether or not you are using Exchange as your
e-mail server. Are you? Is this problem occurring at work or when
using your company's e-mail server?

When you look at your copy of your sent e-mail in the Sent Items
folder, and from what I've read in your posts, you do NOT see the
extra image content. It is only your recipient that sees the extra
content. So it appears that something upstream from Outlook to your
mail server or maybe at the recipient's end is adding the extra
content. If you are not running any security software that
interrogates your outbound e-mail traffic (anti-virus, anti-spam,
censorware, etc.) on your host then you'll have to talk with whomever
is the admin for whoever you are using for your e-mail provider.

 

[SharonN]

I am a small business owner...and the email address is only one so I dont
think there is an exchange server. The signature I have created only has my
details and I do not think I have a disclaimer in my outlook.

 

[VanguardLH]

in message

I am a small business owner...and the email address is only one so I
dont
think there is an exchange server. The signature I have created only
has my
details and I do not think I have a disclaimer in my outlook.

So in the e-mail account defined in Outlook, are you connecting to an
SMTP mail host? Is it for a typical e-mail provider or are you using
an account at some webhost provider where you also have your web site
located?

What happens when you send yourself a test e-mail? Send an e-mail as
you would normally but addressed to yourself. Basically you are
sending an e-mail using Outlook to your e-mail account which gets
delivered to your e-mail account. Then use the webmail interface to
your e-mail account to look at the content of that test message. It
is possible that an e-mail provider that sees you sending e-mail from
and to your own account will handle it differently so it would be
better to send the test e-mail from your normal account to some
temporary other e-mail account, like to Hotmail, Yahoo, etc., so you
change the send and receive domains.

 

[SharonN]

It is an SMTP host and its with an local internet service provider. When I
sent a test message to my hotmail account. I got 2 attachments one ..the jepg
logo in my signature and the other jepg that keeps attaching it self. Yet I
dont know where it is attaching from...

 

[VanguardLH]

in message

It is an SMTP host and its with an local internet service provider.
When I
sent a test message to my hotmail account. I got 2 attachments one
..the jepg
logo in my signature and the other jepg that keeps attaching it
self. Yet I
dont know where it is attaching from...

Have you yet tried:

- Start Outlook in its safe mode ("outlook.exe /safe")? That will NOT
load any plug-ins that you installed in Outlook. If the problem
disappears, you have a plug-in that is altering the content of your
outbound e-mails.

- Start Windows in its safe mode (with networking). If sending an
e-mail in Windows safe mode doesn't have the problematic attachment
then something you load on Windows startup is altering your outbound
e-mails.

- Disable e-mail scanning in your anti-virus software (and anything
else that interrogates your e-mails, like anti-spam programs), and
test again.

 

[Brian Tillman]

It is an SMTP host and its with an local internet service provider.
When I sent a test message to my hotmail account. I got 2 attachments
one ..the jepg logo in my signature and the other jepg that keeps
attaching it self. Yet I dont know where it is attaching from...

Are you using Word as your mail editor? I don't see anywhere that you've
mentioned your Outlook version. I'm thinking that your Word template
contains the extra image.