OT - Ghost 2003 "Read Sector Failure"

[Gruff the Elder]

Double sorry. The web interface fooled me into first posting this in the
Media Center Edition newgroup.

I know this isn't XP or even MS, but Symantec is next to useless, especially
for an 5-year-old product, and there is very little traffic in the
symantec.support. ... newsgroup. I know there are Ghost 2003 users who hang
out here, so here's hoping ...

I had been happily using Ghost 2003 on XP Pro sp3 to make images to a
partition on a secondary internal drive. I bought a WD 500 GB USB external
drive. It works fine with other apps, including Acronis TI. But Ghost 2003
crashes immediately after starting PC-DOS with Error Number 29004 "Read
sector failure, result = 1, drive = 2, sectors 6291519 to 6291521." There
are 3 physical hard drives in the system - 2 inside the case and 1 USB.

I *think* the problem is that the USB drivers that came with Ghost 2003
can't access the newer USB drive. However, Ghost crashes now even if I
direct the images back to the internal drive.

The first time I tried to do this, Ghost took me to the "Add Ghost Disk
Identification" wizard. So I think that now Ghost is failing when it tries
to access one of its "identified" disks.

How can I "un-identify" the USB drive as far as Ghost is concerned? (Or even
better, can anyone suggest how I tell Ghost to use better USB drivers?)

I've run chkdsk /F on all drives (and all partitions); I've uninstalled and
reinstalled Ghost 2003. These efforts don't help.

 

[JS]

See if this is of any help: http://ghost.radified.com/external_drive.htm

JS

 

[Thee Chicago Wolf]

Double sorry. The web interface fooled me into first posting this in the

Media Center Edition newgroup.

I know this isn't XP or even MS, but Symantec is next to useless, especially
for an 5-year-old product, and there is very little traffic in the
symantec.support. ... newsgroup. I know there are Ghost 2003 users who hang
out here, so here's hoping ...

I had been happily using Ghost 2003 on XP Pro sp3 to make images to a
partition on a secondary internal drive. I bought a WD 500 GB USB external
drive. It works fine with other apps, including Acronis TI. But Ghost 2003
crashes immediately after starting PC-DOS with Error Number 29004 "Read
sector failure, result = 1, drive = 2, sectors 6291519 to 6291521." There
are 3 physical hard drives in the system - 2 inside the case and 1 USB.

I *think* the problem is that the USB drivers that came with Ghost 2003
can't access the newer USB drive. However, Ghost crashes now even if I
direct the images back to the internal drive.

The first time I tried to do this, Ghost took me to the "Add Ghost Disk
Identification" wizard. So I think that now Ghost is failing when it tries
to access one of its "identified" disks.

How can I "un-identify" the USB drive as far as Ghost is concerned? (Or even
better, can anyone suggest how I tell Ghost to use better USB drivers?)

I've run chkdsk /F on all drives (and all partitions); I've uninstalled and
reinstalled Ghost 2003. These efforts don't help.

My guess, being a Ghost user myself, is that you'll have to get a
newer version of Ghost than 2003. The more current version play nicer
with external USB stuff but it's a bit odd that even version 2003 is
having issues. Out of curiosity, is the BIOS fully up to date on the
machine? Sometimes BIOS updates from the computer vendors can
*sometimes* fix these goofy things. What's the version of Ghost? From
what I can tell, you should be running on version 2003.793 if it is
patched up. Is that right?

- Thee Chicago Wolf

 

[Galen Somerville]

Double sorry. The web interface fooled me into first posting this in the
Media Center Edition newgroup.

I know this isn't XP or even MS, but Symantec is next to useless,
especially
for an 5-year-old product, and there is very little traffic in the
symantec.support. ... newsgroup. I know there are Ghost 2003 users who
hang
out here, so here's hoping ...

I had been happily using Ghost 2003 on XP Pro sp3 to make images to a
partition on a secondary internal drive. I bought a WD 500 GB USB
external
drive. It works fine with other apps, including Acronis TI. But Ghost
2003
crashes immediately after starting PC-DOS with Error Number 29004 "Read
sector failure, result = 1, drive = 2, sectors 6291519 to 6291521." There
are 3 physical hard drives in the system - 2 inside the case and 1 USB.

I *think* the problem is that the USB drivers that came with Ghost 2003
can't access the newer USB drive. However, Ghost crashes now even if I
direct the images back to the internal drive.

The first time I tried to do this, Ghost took me to the "Add Ghost Disk
Identification" wizard. So I think that now Ghost is failing when it
tries
to access one of its "identified" disks.

How can I "un-identify" the USB drive as far as Ghost is concerned? (Or
even
better, can anyone suggest how I tell Ghost to use better USB drivers?)

I've run chkdsk /F on all drives (and all partitions); I've uninstalled
and
reinstalled Ghost 2003. These efforts don't help.

For what it's worth, I swear by Ghost 2003, for Windows 98. But for NTFS,
use Acronis !!!

Galen

 

[Gruff the Elder]

My guess, being a Ghost user myself, is that you'll have to get a
newer version of Ghost than 2003. The more current version play nicer
with external USB stuff but it's a bit odd that even version 2003 is
having issues. Out of curiosity, is the BIOS fully up to date on the
machine? Sometimes BIOS updates from the computer vendors can
*sometimes* fix these goofy things. What's the version of Ghost? From
what I can tell, you should be running on version 2003.793 if it is
patched up. Is that right?

- Thee Chicago Wolf

The pc is a bit long in the tooth, and I haven't updated the BIOS recently.
I'm a little reluctant to mess with that, however, given that everything else
seems to work OK. I'm using Ghost version 2003.793. I agree that Ghost 2003
is probably too old to work with this USB drive, but at this point, I'd like
it to at least be able to work again with the images that are on my secondary
in-the-box drive. I'm going to check out the Radified site mentioned by "JS"
(I'd forgotten about that one). And I haven't yet tried the simplest
solution: running Ghost after physically disconnecting the USB drive.

 

[Gruff the Elder]

For what it's worth, I swear by Ghost 2003, for Windows 98. But for NTFS,
use Acronis !!!

Galen

I've generally switched to Acronis, but I was hoping to be able to use some
of the Ghost images on my internal drive. Oh well, maybe I'll just reclaim
that disk space and move on.

 

[Milt]

Quote: "I was hoping to be able to use some of the Ghost images on my
internal drive."

Gruff,

I'm using Ghost 10. I know that Ghost 10 is backward compatible. My
manual says "...will restore images from Ghost 2003 files." I think they're
up to Ghost 12 now. I'd check with Symantec. A newer version may solve your
problems too.

I'm happier with Ghost 10 than I was with 2003 or previous versions.

Milt

 

[JS]

Ghost is now up to version 14 and they do have a 30 day trial version that
may or may not work with the older Ghost 2003 image files. It ver 14
recognizes the older image files then maybe then some or all other data can
be reclaimed.

Norton Ghost
(has a 30 day trial but you can not create a Bootable Restore CD AFAK)
http://www.symantec.com/norton/products/overview.jsp?pcid=br&pvid=ghost14

JS

 

[Gruff the Elder]

I have no idea what happened, but I created a Ghost recovery floppy following
directions from a link in the Radified forums on the page that JS suggested
and on the 2nd try, Ghost started (although without any mouse). I was able
to start creating an image on the USB drive, but realized that because Ghost
was only using a USB 1.1 driver, it was going to take forever (35.5 GB). I
rebooted using the Ghost floppy and successfully made a Ghost image on my
internal secondary drive and then verified it.

On top of it all, when I got back to Windows, I tried using the Ghost 2003
Windows GUI (which is where this adventure all started), and this time it
re-booted to PC-DOS and successfully started Ghost (again with no mouse).

Other than starting Ghost directly from a PC-DOS floppy (and why that should
be different than rebooting into PC-DOS I don't know), the only other thing
that I can think of that might have cleared up the problems is that I
downloaded and ran the WD Diagnostics utility. Like chkdsk, this didn't find
any errors or problems, but perhaps the mere running of the utility did
something.

Thanks for all the help.

 

[JS]

You may need to copy the mouse driver to your floppy.
See: Getting the mouse to work in MS-DOS.
http://www.computerhope.com/issues/ch000007.htm

As for starting Ghost from within Windows I suspect the mouse driver is not
being loaded.
The above article should give you a clue as to where to add the driver.

JS

 

[Thee Chicago Wolf]

The pc is a bit long in the tooth, and I haven't updated the BIOS recently.

I'm a little reluctant to mess with that, however, given that everything else
seems to work OK. I'm using Ghost version 2003.793. I agree that Ghost 2003
is probably too old to work with this USB drive, but at this point, I'd like
it to at least be able to work again with the images that are on my secondary
in-the-box drive. I'm going to check out the Radified site mentioned by "JS"
(I'd forgotten about that one). And I haven't yet tried the simplest
solution: running Ghost after physically disconnecting the USB drive.

Updating the BIOS is not a big deal really and should be done to
ensure it operates tip top. Even an old workhorse can still do some
duty with a simple checkup. From the page I read on Symantec's site,
the .793 update, which you do have, supports the ICH5 but how old is
the computer you are using and what is the make and model? It wouldn't
be too hard to figure out if this high capacity USB drive would be
supported with a simple update of some sort. Let me know.

- Thee Chicago Wolf