Orphaned Offline Files

[Guest]

Hey,

I am having a problem where my users are "losing connectivity" to a
server. They are set to use offline files ant they sync various folders
(mainly their My Docs) from network shares. We have been growing so we have
been migrating our data to a new Data Server and pointing the users to this
server. However their systems still "remember" the old server and the share
that no longer exist so Offline files sees this and gives you the warning
that the server is offline and then kill all connections to the server, ie
Printers, Mapped network drives and even unc calls (\\server) in the run
line. I can fix the problem by turning off offline files but I need to know
how and where to remove the old associations.

 

[Guest]

Matt,

As there is no way to deslect a user from the offline files settings you
will need to reinitilaze the offline files cache, to do this on the users
laptop open the My Documents folder/users home drive and go to the folder
menu and select folder options, then on the window that opens select Offline
files. On the delete items button press the CTRL+Shift buttons and then
click it with the mouse. You will get a message telling you that you will
need to restart. Once you restart all offline files will have been cleared.

Now get the user to select the required files from the NEW shares.

Hope this helps

Simon