P
Paul Tugwell
A customer of mine sometime gets the error message 'The operation failed'
when opening an attachment. This has been seen for .xls and .zip files from
a particular source. If outlook is closed then re-opened, the attachment
opens fine. Also, if the same file is sent again, the copy will open.
I posted this message once before and it was suggested to me that there may
be a problem with the secure outlook temp folder. I have followed the
instructions given to empty this folder, but this has not resolved the
problem. Even directly after emptying the folder, the customer experienced a
problem opening an xls file. I have since been told that the problem is more
extensive than first thought with other file types, notably jpg and pdf
files, also being affected.
Any further ideas?
when opening an attachment. This has been seen for .xls and .zip files from
a particular source. If outlook is closed then re-opened, the attachment
opens fine. Also, if the same file is sent again, the copy will open.
I posted this message once before and it was suggested to me that there may
be a problem with the secure outlook temp folder. I have followed the
instructions given to empty this folder, but this has not resolved the
problem. Even directly after emptying the folder, the customer experienced a
problem opening an xls file. I have since been told that the problem is more
extensive than first thought with other file types, notably jpg and pdf
files, also being affected.
Any further ideas?