OneCare firewall blocks me connecting to the internet

[A]

I have to turn it off and turn Windows Firewall on to get through. I
upgraded that after installing Vista, so what's the deal and how do I fix
it?

Thanks,
John

 

[Guest]

Somewhere in the OneCare settings is the answer to your problems! It will
depend on how your network is setup as to what you need to change. Have you
checked out the help and support sections for OneCare?

 

[A]

scanned it. i;ll look more closely. thanks.

Somewhere in the OneCare settings is the answer to your problems! It will
depend on how your network is setup as to what you need to change. Have
you
checked out the help and support sections for OneCare?

 

[Guest]

I had the same problem and had to remove OneCare as it was blocking
connections to Windows LiveID, Help files and stymying Smartphone setup
among other issues. Even when I got rid of the duplicate firewalls - there
were myriad connection problems until OneCare was uninstalled - now
everything works quite well. Perhaps a closer read would have helped but
that's a problem when you are prevented from getting to user groups or help
files. I've benn a subscriber to OneCare and was happy with its performance
in WindowsXP. I hope somebody will come up with the right settings or a quick
fix - I really don't want to have to go back to Symantec for virus protection.

 

[Chris Hagler]

I have this EXACT Problem....when I enable the Firewall in OneCare - I can
NOT get to any wen site. If I turn the OneCare Firewall OFF, and turn the
Windows Firewall ON....I can get to the internet via IE, etc...

I really want to use ONE CARE as my Firewall - however, it blocks all my IP
traffic. I looked at all the setting, it all looked correct. It was
ALLOWING programs like Messenger and IE to access the internet in the
settings, however, you couldn't.

Any advise?

Thanks...Chris

 

[Guest]

I have the same trouble. I have OneCare running, and certain programs are
allowed through the firewall - still, i cannot use the internet (IE, Outlook
send recieve, Firefox, AIM, Remote Desktop) unless I turn the firewall off.
This can't be right.

Someone must know what to do!

 

[A]

i have all those hassles. if they know, ihope they tell us.

 

[SuperCub]

I work for Microsoft and own firewall component of OneCare. OneCare
firewall does not block normal web browsing at all. I am sorry to hear
that you are having this problem.
Please do the following:
Open OneCare UI.
Click on Change OneCare Settings
Open Logging Tab.
Ensure that checkbox for detailed firewall logging is checked.
Reboot.
See if the problem persists.
If so, run C:\Program Files\Microsoft Windows OneCare Live
\OneCareSupport.exe
It will create a zip files.
Please contact support and pass it on. Mention to the agent that this
is a log that product team needs and they will pass on to us.

Again, I apologize for the problem and would really appreciate your
help in hunting it down.

Thanks
Neeraj Garg

 

[A]

YES.

OneCare Change Settings, then Advanced settings, then Ports and Protocols,
then Add.

Type a name of your choice, then choose Other, Protocol number:6, then For
Connection: Both, then Scope: Internet, then click OK.

Create another of the same, but choose Protocol number:17.

That worked for me. I've read a few have to ADD and name a third one by
choosing Protocol, then TCP or UDP, then UDP, then Port Range and entering
53 in both boxes, then clicking OK.

Hope this works for you.

 

[Chris Hagler]

I can not run OneCareSupport.exe - it says I have to be an administrator to
run that program. I am the ONLY user and have ADMINISTRATOR rights - but
for some reason that program thinks I am not? I can run all other programs
and make moves, add, changes as ADMINISTRATOR. I wonder if should try to
uninstall and reinstall OneCare Live?

Any other thoughts?

Thanks....Chris

 

[Jane C]

Right-click on the executable and select 'Run as Administrator'. Does it
then work?

 

[Top]

I can not run OneCareSupport.exe - it says I have to be an
administrator to run that program. I am the ONLY user and
have ADMINISTRATOR rights - but for some reason that program
thinks I am not? I can run all other programs and make
moves, add, changes as ADMINISTRATOR. I wonder if should
try to uninstall and reinstall OneCare Live?

Any other thoughts?

Thanks....Chris

Have you tried right clicking on it and using "run as
administrator"? I have a program I have to do that for. It's a
pain but I like this one program.

Ed

 

[Guest]

Thanks... enabling protocols 6 and 17 worked for me, didn't need the UDP
setting.

 

[A]

Glad to be of help.

John

Thanks... enabling protocols 6 and 17 worked for me, didn't need the UDP
setting.

 

[William Clark]

Worked for me too. Anyone know why we have to do this? Surely Microsoft's
own products are compatible.

Bill

 

[StephenB]

Thanks... enabling protocols 6 and 17 worked for me, didn't need the UDP
setting.

Please undo the changes you've made to the OneCare firewall and follow the
instruction below:

From:
http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1179665&SiteID=2
---------------------------------
I work for Microsoft and am the program manager responsible for OneCare
Firewall.

First I want to apologize for the problems you are going through. We have been
alerted to this problem from our support organization and this is the top
priority issue for us. We are working very hard to find out the root cause and
would provide an update as soon as possible.

At the same time, I would like to make people aware that opening protocols 6 &
17 bidirectionally is effectively same as disabling the firewall. As most of
internet traffic goes over these protocols.

The workaround at this time, if you hit this issue, is to turn off the OneCare
firewall and enable the Vista firewall so that when OneCare team is able to ship
a solution, your system would be automatically protected. If these protocols are
opened manually, they will stay on even after we have fixed the problem.

Once again, I apologize for this problem and assure you that we are working very
hard to figure it out.

Thanks

Neeraj Garg

 

[StephenB]

Worked for me too. Anyone know why we have to do this? Surely Microsoft's
own products are compatible.

Bill

Please read my other reply. Undo this change you made, disable the OneCare
firewall and enable the Vista firewall until the OneCare team can provide a
permanent solution.
This is an unfortunate bug that did not appear during testing and only affects
those who upgraded from XP to Vista with OneCare 1.5 in place.
-steve

 

[Chris Hagler]

Thanks for that post....I will continue to use the Vista Firewall until the
problem is fixed with One Care. I did upgrade from XP to Vista and had the
latest OneCare installed.

Please make sure you post in the forums when this is fixed? Are we talking
days, weeks, or months?

Thanks again...

Chris Hagler

 

[A]

So, all these OneCare is up to date messages I'm getting every day are
bogus?

 

[StephenB]

So, all these OneCare is up to date messages I'm getting every day are
bogus?

Not at all. Those messages indicate that OneCare has communicated with the back
end server and either pulled new signatures, rules, or program updates, or has
found none to be available that are newer than what is on the PC.
-steve