One computer cannot connect

[Guest]

We have a small office network - some wireless, some hardwired through a
Linksys router and also a big canon printer/scanner on the network as well.
One computer had a major system crash and a full restore was required - now
this computer cannot connect to the printer (except through another computer)
and when we recently installed a Linksys network storage device - all the
other computers see the new device and their storage area - this problem
computer does not see the network drive in My Network Places - only the icon
for a PNP device which is it cannot access. Not sure where to start so any
suggestions are greatly appreciated.

Kathie

 

[Chuck]

We have a small office network - some wireless, some hardwired through a
Linksys router and also a big canon printer/scanner on the network as well.
One computer had a major system crash and a full restore was required - now
this computer cannot connect to the printer (except through another computer)
and when we recently installed a Linksys network storage device - all the
other computers see the new device and their storage area - this problem
computer does not see the network drive in My Network Places - only the icon
for a PNP device which is it cannot access. Not sure where to start so any
suggestions are greatly appreciated.

Kathie

Kathie,

One of the most common causes of this problem would be a misconfigured or
overlooked personal firewall. There are other possibilities too. Read this
article with an open mind.
<http://nitecruzr.blogspot.com/2005/10/irregularities-in-workgroup-visibility.html>
http://nitecruzr.blogspot.com/2005/10/irregularities-in-workgroup-visibility.html

If no help yet, provide "browstat status" and "ipconfig /all" from the problem
computer, and from two properly working computers, so we can diagnose the
problem. Read this article, and linked articles, and follow instructions
precisely:
<http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp>
http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp