OL2003 slow discovering mail in outbox

[Mike H]

I just finished working on a laptop with XP SP3 and Office 2003 SP3. It's
good, but now, and as the user says it always has been, Outlook takes
exactly 60 seconds before a message leaves the outbox, if Outlook is left
to its own devices. However, if he does a send/receive, its immediate.

His internet connection is Verizon wireless, Windows (and Outlook) are
looking at that connection as an "always on" LAN connection, Outlook's
send/receive options are "send immediately when connected", 15 minutes
between send/receive cycles, and the GMail IMAP account is appropriately
included and set up for the send/receive group.

It really does seem odd to me. Outlook, set up exactly the same way but
with many more accounts to deal with, is blazing on my rust-bucket P3/1.33.
It's like there's an intentional communications delay of 60 seconds in his
system somewhere.

Any thoughts on this?

Thanks.

 

[Nikki Peterson]

Check to see if any of the following are turned on in your Outlook settings:

1.. Turn off "instant messaging" Q290025 (See quick instructions below)
2.. Uncheck all planner options per article Q324374 (See quick Info below)
3.. Turn off SPEECH RECOGNITION
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1) OL2002: Delay Occurs When You Open a Message in Outlook 2002 with Instant
Messaging Enabled (good for 2003 also)
http://support.microsoft.com/default.aspx?scid=kb;en-us;290025

Remove the link between Outlook 2002 and MSN Messenger, perform the
following steps:

1. Start Outlook.
2. From the Tools menu, select Options.
3. Select the Other tab.
4. Clear the "Enable Instant Messaging in Microsoft Outlook" check box in
the Instant Messaging section, then click OK.
5. Close and restart Outlook for the change to take effect.

If you have inadvertantly turned this on (Enable the Person Names Smart Tag)
then every message you touch, Outlook will look for an IM to hook it to.
After a while, it gives up and then loads your message. After all, there
is nothing to find if you are not using IM (LCS).
--------------------------------------------------------------------------------
2) OL2002: You Receive the "Cancelable RPC" Dialog Box When You Use the
Meeting Planner Options
http://support.microsoft.com/default.aspx?scid=kb;en-us;324374
a.. Turn off the Show Popup Calendar Details option or the Show Calendar
Details in Grid option.
--------------------------------------------------------------------------------
HOW TO: Turn Off the Speech Recognition and Handwriting Recognition Features
in Office 2003

http://support.microsoft.com/default.aspx?scid=kb;en-us;823586&Product=off2003

Nikki Peterson

 

[Mike H]

Well, way to go, Nikki. I expect that option 1, IM, was the culprit. Of
course, what I found in OL2003 was "Enable the person names smart tag". It
was checked as you suspected. We disabled that and went on to Regional and
Language Options. To cover all the bases we followed the KB you suggested
and found speech and handwriting. We opted to remove these - the only thing
there he really needed was US keyboard. Who knows, maybe he'll enjoy a
little better performance in other areas as well.

The result was a send that occurs 2 to 3 seconds after a messaage hits the
outbox.

Nicely done. Thank you.

Mike