OL2000 Sent folder e-mail address?

[Chris Beall]

Outlook 2000 with all current updates.

On incoming mail, I can look at the HTTP headers,
including the addresses to which the mail was sent, using
RMB and selecting Options.

If I do the same thing with mail in my Sent Items folder,
the Internet Headers display is blank.

How can I view the actual e-mail address that was used to
transmit an item in the Sent Items folder? This is
important for diagnosing problems where the mail does not
reach the intended recipient.

Thanks,
Chris Beall

 

[Down Home]

Chris,

Since none of the MVP's have answered you, I will provide my
non-professional opinion.
I believe the header (per se) only contains what you can see in the
From/To/Subject?cc fields when it leaves your computer. The 'true' header
you would see in the "Options", actually gets created AFTER it leaves your
computer and arrives (first stop) at YOUR server and gets modified by each
server it passes through along it's route. My understanding is that the only
way to troubleshoot header information is to have a copy sent to yourself.
And, because it may take a completely different route, the header you will
see, will not always provide an answer as to why someone on a different
route did not get theirs.

Hope this helps. Please post back either way.
Good Luck

 

[Guest]

Down Home,

OK, sending a copy to yourself does allow you to see the
address that was actually used by Outlook for the primary
recipient. This is a good technique when a repeating
problem has been detected and you can reproduce it. I
should have thought of that.

This approach will not help for a problem that occurred in
the past and which cannot easily be reproduced. Since the
resolution of the e-mail address occurs within Outlook, it
seems to me that Outlook should retain a record of the
resolved address as part of the Sent Item. This would
help in situations where the recipient disputes whether a
message was sent or not.

Of course I could ALWAYS copy myself on all e-mails, but
that seems a tad awkward...

Thanks,
Chris Beall