Offline files sync doesn't work anymore

[Glider]

Hi all,

on a Windows XP Pro notebook, I used for more than a year the 'offline
files sync' function to access offline two directories on a server.

Some days ago I made disk maintenance (erasing old files, defrag,
resizing memory paging, etc.) and I unchecked the menu voice for
offline files access function for the two server directories.

Then I checked again the same option to make again available offline
the same server directories, but now every time I try to synchronize,
I get an error for every file in the message pane of synchronization
window.

Owning an italian version I need to translate the message, so it could
be not exactly the same in english version:

----
Offline files (\\ServerName\DirName on ServerName): impossible to make
available offline the resource 'FileName' on \\ServerName\PathToFile.
Wrong function.
---

Note this is not the message to alert it cannot make available offline
some kind of files (such as *.mdb), I already configured to make
available all the files I need.

I think I found the problem but I'm not able to fix it.

Checking the options for offline function, now it is impossible to fix
the disk space for offline files.
There is a slider to set the disk space available for offline files,
but every time I set desired space, I press OK or Apply, I close the
windows but if I reopen it the space is always set to zero.

Any suggestion?

Thank you in advance.

 

[Carsyn Gu [MSFT]]

Hi Glider,

Thanks for your posting.

This issue can be caused by the following reasons.

1) The size of the cache is set incorrectly. The size cannot be set to 0
and the
upper limit is 2 GB.
2) The offline cache file database has corrupted.
3) The files on the share are not standard NTFS or FAT file. For example,
if the
files are created in a MAC machine which contains additional attribute,
offline
file may fail.

To troubleshoot this issue, please perform the following steps.

1) Make sure that the size of the cache is not set to 0

- Open My Computer and Tools.
- Click Folder Options.
- Click Offline Files.
- Check the cache size.

"Invalid Function" Error Message Occurs If You Set the Offline Cache Size
to 0
(Zero) Percent
<http://support.microsoft.com/?id=324311>

2) Check the group policy and registry to make sure the cache is not set
too large.


- Click Start, Run, type REGEDIT
- Right click and export the following key

HKLM\SOFTWARE\Policies\Microsoft\Windows\NetCache
HKLM\Software\Microsoft\Windows\CurrentVersion\NetCache

- Save them as netcache1.reg and netcache2.reg
- Remove the key DefCacheSize under

HKLM\SOFTWARE\Policies\Microsoft\Windows\NetCache

- Close REGEDIT

- Click start, Run, type GPEDIT.MSC
- Click Unfold Computer Configuration, Administrative Template, Network,
Offline
Files.
- Double click Enable and set to 500.
- Restart the machine and check if the problem still occurs.

3) Please check if the server side is non-Microsoft system. If the file
system
contains the attribute which Windows doesn?¡¥t recognize, offline file will
fail.

4) If the problem still occurs, please try the steps in the following KB to
reset
offline file cache database.

230738 How to Restart the Offline Files Cache/Database
<http://support.microsoft.com/?id=230738>

Hope the above steps help. If you have any updates or questions, please
feel free to let me know.

Sincerely,
Carsyn Gu
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via
your newsreader so that others may learn and benefit
from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: Glider <[email protected]>
| Newsgroups: microsoft.public.windowsxp.general
| Subject: Offline files sync doesn't work anymore
| Date: Fri, 12 Nov 2004 18:00:57 +0100
| Organization: NGI SpA - www.ngi.it
| Lines: 40
| Message-ID: <[email protected]>
| NNTP-Posting-Host: 81-174-7-142.f5.ngi.it
| Mime-Version: 1.0
| Content-Type: text/plain; charset=us-ascii
| Content-Transfer-Encoding: 7bit
| X-Trace: news.ngi.it 1100278854 31086 81.174.7.142 (12 Nov 2004 17:00:54
GMT)
| X-Complaints-To: (e-mail address removed)
| NNTP-Posting-Date: Fri, 12 Nov 2004 17:00:54 +0000 (UTC)
| X-Newsreader: Forte Agent 1.93/32.576 Italiano
| Path:
cpmsftngxa10.phx.gbl!TK2MSFTFEED02.phx.gbl!tornado.fastwebnet.it!tiscali!new
sfeed1.ip.tiscali.net!border2.nntp.ams.giganews.com!border1.nntp.ams.giganew
s.com!nntp.giganews.com!fu-berlin.de!news-out.tin.it!news-in.tin.it!news.ngi
it!not-for-mail
| Xref: cpmsftngxa10.phx.gbl microsoft.public.windowsxp.general:1145472
| X-Tomcat-NG: microsoft.public.windowsxp.general
|
| Hi all,
|
| on a Windows XP Pro notebook, I used for more than a year the 'offline
| files sync' function to access offline two directories on a server.
|
| Some days ago I made disk maintenance (erasing old files, defrag,
| resizing memory paging, etc.) and I unchecked the menu voice for
| offline files access function for the two server directories.
|
| Then I checked again the same option to make again available offline
| the same server directories, but now every time I try to synchronize,
| I get an error for every file in the message pane of synchronization
| window.
|
| Owning an italian version I need to translate the message, so it could
| be not exactly the same in english version:
|
| ----
| Offline files (\\ServerName\DirName on ServerName): impossible to make
| available offline the resource 'FileName' on \\ServerName\PathToFile.
| Wrong function.
| ---
|
| Note this is not the message to alert it cannot make available offline
| some kind of files (such as *.mdb), I already configured to make
| available all the files I need.
|
| I think I found the problem but I'm not able to fix it.
|
| Checking the options for offline function, now it is impossible to fix
| the disk space for offline files.
| There is a slider to set the disk space available for offline files,
| but every time I set desired space, I press OK or Apply, I close the
| windows but if I reopen it the space is always set to zero.
|
| Any suggestion?
|
| Thank you in advance.
| --
| Glider
|

 

[Glider]

Hi Glider,

Thanks for your posting.

Hi Carsyn Gu,

thank you very much for your reply.

This issue can be caused by the following reasons.

1) The size of the cache is set incorrectly. The size cannot be set to 0
and the
upper limit is 2 GB.

This was the cause.
I tried to size the cache to 4 Gb, but after reopening the dialog for
off line files properties, the slider was always on 0 (zero): it was
possible to change its position, but new vaule wasn't accepted.
Resetting registry keys anc cache in the way you explained, I solved
the problem.

Anyway to my knowledge, NOWHERE in the Windows help is specified the
limit is 2 Gb: in addition in the help is clearly specified that
default value is 10% of available disk space, without mentioning any
upper limit.

After resetting, Windows sized the cache to 1,85 Gb (4%), but 1.85 Gb
is 4% of total disk space, not available disk space, and it is neither
10% of free disk space...

A bit confusing, isn't it?

Thank you again for you support.

 

[Carsyn Gu [MSFT]]

Hi Glider,

Appreciate your update and response. I am glad to hear that the problem has
been fixed. If you have any other questions or concerns, please do not
hesitate to contact us. It is always our pleasure to be of assistance.

Have a nice day!


Sincerely,
Carsyn Gu
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via
your newsreader so that others may learn and benefit
from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: Glider <[email protected]>
| Newsgroups: microsoft.public.windowsxp.general
| Subject: Re: Offline files sync doesn't work anymore
| Date: Tue, 16 Nov 2004 11:14:38 +0100
| Organization: NGI SpA - www.ngi.it
| Lines: 38
| Message-ID: <[email protected]>
| References: <[email protected]>
<[email protected]>
| NNTP-Posting-Host: 81-174-8-137.f5.ngi.it
| Mime-Version: 1.0
| Content-Type: text/plain; charset=us-ascii
| Content-Transfer-Encoding: 7bit
| X-Trace: news.ngi.it 1100600076 5458 81.174.8.137 (16 Nov 2004 10:14:36
GMT)
| X-Complaints-To: (e-mail address removed)
| NNTP-Posting-Date: Tue, 16 Nov 2004 10:14:36 +0000 (UTC)
| X-Newsreader: Forte Agent 1.93/32.576 Italiano
| Path:
cpmsftngxa10.phx.gbl!TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTFEED
02.phx.gbl!tornado.fastwebnet.it!tiscali!newsfeed1.ip.tiscali.net!border2.nn
tp.ams.giganews.com!border1.nntp.ams.giganews.com!nntp.giganews.com!news-out
tin.it!news-in.tin.it!news.ngi.it!not-for-mail
| Xref: cpmsftngxa10.phx.gbl microsoft.public.windowsxp.general:1147990
| X-Tomcat-NG: microsoft.public.windowsxp.general
|
| On Mon, 15 Nov 2004 08:16:20 GMT, (e-mail address removed) (Carsyn
| Gu [MSFT]) wrote:
|
| >Hi Glider,
| >
| >Thanks for your posting.
|
| Hi Carsyn Gu,
|
| thank you very much for your reply.
|
| >This issue can be caused by the following reasons.
| >
| >1) The size of the cache is set incorrectly. The size cannot be set to 0
| >and the
| >upper limit is 2 GB.
|
| This was the cause.
| I tried to size the cache to 4 Gb, but after reopening the dialog for
| off line files properties, the slider was always on 0 (zero): it was
| possible to change its position, but new vaule wasn't accepted.
| Resetting registry keys anc cache in the way you explained, I solved
| the problem.
|
| Anyway to my knowledge, NOWHERE in the Windows help is specified the
| limit is 2 Gb: in addition in the help is clearly specified that
| default value is 10% of available disk space, without mentioning any
| upper limit.
|
| After resetting, Windows sized the cache to 1,85 Gb (4%), but 1.85 Gb
| is 4% of total disk space, not available disk space, and it is neither
| 10% of free disk space...
|
| A bit confusing, isn't it?
|
| Thank you again for you support.
| --
| Glider
|