Office XP Update: KB837253 FAILED

[South-Paw in SWFL]

The above update keeps showing up in my Automatic Updates list. Research has
shown me it is quite old. I don't know why Updates is now telling me to
install this. Each time I try to comply the update fails. There is no
additional help offered if updates fail (all it says is "Update failed" which
is no help at all) and I've searched MS Help & the Community Bulletin Boards
for answers but find none. Maybe because it's so old I no longer need it.
That's fine with me but HOW DO I GET IT OUT OF MY AUTOMATIC UPDATES LIST?
I always perform the recommended updates when required. I have XP Home
Edition 2002 with SP3 installed. Please -- some guidance. Thanks.

 

[Olórin]

The above update keeps showing up in my Automatic Updates list. Research
has
shown me it is quite old. I don't know why Updates is now telling me to
install this. Each time I try to comply the update fails. There is no
additional help offered if updates fail (all it says is "Update failed"
which
is no help at all) and I've searched MS Help & the Community Bulletin
Boards
for answers but find none. Maybe because it's so old I no longer need it.
That's fine with me but HOW DO I GET IT OUT OF MY AUTOMATIC UPDATES LIST?
I always perform the recommended updates when required. I have XP Home
Edition 2002 with SP3 installed. Please -- some guidance. Thanks.

Tried downloading it separately and then installing it as a standalone file?

http://www.microsoft.com/downloads/...9a-9196-421b-83f0-3d2f93189028&displaylang=en

 

[South-Paw in SWFL]

Thank you very much for your quick response. I clicked on the link you
provided to try downloading the update separately and received the following
pop up window:

Window title: Microsoft Word 2002
"Error 1321. Setup cannot modify the file C:\Program Files\Common
Files\Microsoft Shared\Web Folders\1033\WebView\CLASSICF.HTT. Verify that the
file exists in your system and that you have sufficient permissions to update
it."

I am the only user on this computer so I must have permission. Now what?

 

[Olórin]

Thank you very much for your quick response. I clicked on the link you
provided to try downloading the update separately and received the
following
pop up window:

Window title: Microsoft Word 2002
"Error 1321. Setup cannot modify the file C:\Program Files\Common
Files\Microsoft Shared\Web Folders\1033\WebView\CLASSICF.HTT. Verify that
the
file exists in your system and that you have sufficient permissions to
update
it."

I am the only user on this computer so I must have permission. Now what?

The link just came from my going to www.microsoft.com and searching for that
KB then posting where I ended up. Maybe try finding your own way in; sorry,
no idea on that error message.

 

[South-Paw in SWFL]

I appreciate your attempt to help me. I should have mentioned at the
beginning I am a novice computer user. Your suggestion of "Maybe try finding
your own way in" is greek to me. I haven't a clue how to find my own way
other than doing what you did (which I had already done on my own before
contacting you and I had the same result). Is there anyone else you can refer
me to? Or is there a simple way to just not update my computer with whatever
it is and simply delete the update notification so it doesn't keep popping up
in my reminders?

 

[TonyT]

cross-posted to microsoft.public.windowsupdate

I appreciate your attempt to help me. I should have mentioned at the
beginning I am a novice computer user. Your suggestion of "Maybe try finding
your own way in" is greek to me. I haven't a clue how to find my own way
other than doing what you did (which I had already done on my own before
contacting you and I had the same result). Is there anyone else you can refer
me to? Or is there a simple way to just not update my computer with whatever
it is and simply delete the update notification so it doesn't keep popping up
in my reminders?

 

[Olórin]

I appreciate your attempt to help me. I should have mentioned at the
beginning I am a novice computer user. Your suggestion of "Maybe try
finding
your own way in" is greek to me. I haven't a clue how to find my own way
other than doing what you did (which I had already done on my own before
contacting you and I had the same result).

I just meant for you to go to www.microsoft.com and find your own way to the
page where you can download the standalone KB file that you need, rather
than going straight to the link I provided. If you'd already tried that, you
would have done well to mention that in your original question! Is there
anything else you've tried that you can tell us about?

Is there anyone else you can refer

me to?

Let's see if there are any replies from the folk in the Windows Update
group, where TonyT has now cross-posted this thread...

Or is there a simple way to just not update my computer with whatever

it is and simply delete the update notification so it doesn't keep popping
up
in my reminders?

If it were me, update aside, I'd want to sort out the "classicf.htt" problem
anyway. By the way, are you sure it's not "classic.htt"?

 

[zipperdedoodah]

I had the same problem, I remembered that one other Windows update for Office
XP asked me for the Microsoft Office disk that had MS Word 2002 on it so I
retried installing the standalone update file for KB837253 while the MS disk
with Word 2002 on it was in the disk drive and the update finally
successfully installed.

 

[tonyR]

cross-posted to microsoft.public.windowsupdate

This might help for above Problems ... had exact same problem with the same
errors after I downloaded the standalone from the website. First I turned
off my security program (Zone Alarm). Then I noticed that the error message
had a retry option. Chose that and the download progressed to the next error.
Chose the retry option again. I think this happened a few times each time
choosing the retry option. It kept progressing through the update until it
finally finished. Everything is good now.

 

[PA Bear [MS MVP]]

<pst> This thread dates from Dec-08 and the OP hasn't been heard from since
19 Dec-08:
http://groups.google.com/group/micr..._frm/thread/894f0c9f489f6acf/e44082996113940e