Office 2003 - no new mail notification.

[Chris Palmer]

I am having an issue with Office 2003 when used an
Exchange 2000 client and I have reproduced it on 3
different machines already.

I have subfolders under my inbox and several server side
rules setup that move messages from certain people into
their respective subfolder. With Outlook 2000 and Outlook
XP when a message arrived in one of these subfolders I
would get the new mail notification pop up, without issue.

Using Outlook 2003 however the only time I get the new
mail notification pop up is if a message arrives in my
inbox. If a message arrives and is directed to one of the
inbox subfolders the folder is shown bold and with mail in
it but I do not receive any notification. So unless I
have Outlook 2003 in the foreground I do not know new mail
has arrived until I go to it. I have tried it on a
Windows 2000 Pro SP4 machine which had never had Office
installed prior, a Windows XP Pro machine, and a test
Windows 2003 Server, all three exhibt the same behavior.

I had the same issue when I had tried it during it's beta
tests but assumed it was an issue with that release. But
now it's happening with the final code. Anyone else have
this issue?

 

[Patricia Cardoza - [MVP Outlook]]

It's by design. Add a condition to your rule to display a desktop alert.

--
Patricia Cardoza
Outlook MVP

Author, Special Edition Using Microsoft Outlook 2003

***Please post all replies to the newsgroups***

 

[Chris Palmer]

Thank you for your reply. While disappointed the change
was by design I'm glad I finally have the answer.

Thank you,
Chris.