Hi Ingmar,
Thanks for posting!
My name is Jeff and I understand your issue to be:
Is there a way to offer remote assistance to a user in another Windows 2000
domain?
If I have misunderstood your issue please let me know.
Remote Assistance is a technology in Windows XP which enables Windows XP
users to help each other over the Internet. With this tool, one user,
called the "Expert," can view the desktop of another user, the "Novice."
With the Novice's permission, the Expert can even share control of the
Novice's computer to resolve issues remotely.
Based on my research, to configure the computer of the novice user to
accept Remote Assistance offers, you must ensure that the following three
requirements are met:
- The Group Policy on the computer of the novice user must be configured to
enable Remote Assistance offers (this required the novice computer to be
Windows XP Professional).
- The computers of the novice and expert users must be members of the same
domain, or members of trusted domains (in your case, you need to establish
the trust first). Here is an article about it:
816301 HOW TO: Create an External Trust in Windows Server 2003
http://support.microsoft.com/?id=816301
- Both computers must have Windows XP installed (or a newer operating
system).
To configure the Group Policies for the Remote Assistance tool, you need a
list of expert users from which the computers of the novice users can
accept Remote Assistance offers. This list must contain Domain User groups
and Domain User accounts.
NOTE: Experts using Offer Remote Assistance will not be able to connect to
Novice computer when Solicited Remote Assistance is disabled on the Novice
computer.
Configure the Offer Remote Assistance Policy Setting
----------------------------------------------------
To configure the Offer Remote Assistance policy setting:
1. Start the Microsoft Management Console (MMC) Group Policy snap-in:
Click Start, click Run, and then in the Open box, type: "gpedit.msc"
(without the quotation marks). Then, click OK.
2. Locate the Offer Remote Assistance policy in the Local Computer
Policy\Computer Configuration\Administrative Templates\System\Remote
Assistance folder.
3. Double-click Offer Remote Assistance.
4. On the "Offer Remote Assistance Properties" dialog box, click Enable.
5. Select whether or not the expert users can:
- View the computer of the novice user
- View and control the computer of the novice user
NOTE: This setting is for the entire group that is listed. The Offer Remote
Assistance policy setting does not provide a mechanism to enable one group
of users to have the ability to view the computer of the novice user and a
second group of users to have the ability to view and control the computer
of the novice user. There can be only one group.
6. Click Show. The Show Contents dialog box is displayed.
7. Click Add to add the Domain Users and Domain User Groups.
8. Click OK, and then click OK to close the Show Contents dialog box and
the Offer Remote Assistance Properties dialog box.
9. Quit the MMC Group Policy snap-in.
These policies are effective immediately. You do not have to restart the
computer.
NOTE: You must be cautious when you populate the properties of the Offer
Remote Assistance Group Policy as you cannot verify the domain accounts
that have been entered. It is recommended that you test this policy setting
extensively before you attempt a large policy roll out.
Also, the Offer Remote Assistance policy is not available in Microsoft
Windows XP Home Edition.
Hope it helps!
If anything else is unclear about this issue, please feel free to let me
know.
Have a nice day!
Best Regards,
Jeff Qiu
Microsoft Online Partner Support
MCSE 2000, MCDBA, MCSA
Get Secure! -
www.microsoft.com/security
This posting is provided "as is" with no warranties and confers no rights.
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